Solved: Unable to Connect Thunderbird to RoadRunner Email

[pcpro17]

Hello. I'm having some difficulty in getting Thunderbird to work with my RoadRunner email account. I'm using Thunderbird v2.0.0.17. I keep getting this error, no matter what combination of settings I try.

Could not connect to server pop-server.wi.rr.com; the connection was refused.

I can get it to work with Outlook and Evolution, so I'm really not sure why this won't work. The only thing I can think of is maybe I have the wrong password entered. Unfortunately, I can't find the window to change the password! Any suggestions?

Thanks.

 

[AKAJohnDoe]

Uncheck the box to use secure authentication

 

[throoper]

Hi pcpro17,

On the Thunderbird main screen, Tools>Options>Privacy>Passwords tab>Edit Saved Passwords button.
In the Password Manager, click Show passwords to check it. If it's incorrect, highlight it and click Remove. Next time you use T-bird, it will ask for the password again and you can select to remember the newly entered password.

T.

 

[throoper]

Uncheck the box to use secure authentication

I wasn't sure what RR used, but that's probably the cause.

 

[AKAJohnDoe]

RR may accept secure connection (SSL), but most likely does not accept secure authentication.

 

[pcpro17]

Hi pcpro17,

On the Thunderbird main screen, Tools>Options>Privacy>Passwords tab>Edit Saved Passwords button.
In the Password Manager, click Show passwords to check it. If it's incorrect, highlight it and click Remove. Next time you use T-bird, it will ask for the password again and you can select to remember the newly entered password.

T.

When I click on Show Passwords, there are no saved passwords. Could this be the problem? How do I fix it? Thanks.

 

[pcpro17]

Okay, I think this is solved (for) now. Apparently, my firewall had for some reason decided to block Thunderbird. I added it as a trusted application, and things seem to be working now. Thanks everyone!