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Solved: Unable to Connect Thunderbird to RoadRunner Email

Discussion in 'Web & Email' started by pcpro17, Oct 4, 2008.

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  1. pcpro17

    pcpro17 Thread Starter

    Joined:
    Oct 9, 2006
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    Hello. I'm having some difficulty in getting Thunderbird to work with my RoadRunner email account. I'm using Thunderbird v2.0.0.17. I keep getting this error, no matter what combination of settings I try.

    I can get it to work with Outlook and Evolution, so I'm really not sure why this won't work. The only thing I can think of is maybe I have the wrong password entered. Unfortunately, I can't find the window to change the password! Any suggestions?

    Thanks.
     

    Attached Files:

    pcpro17, Oct 4, 2008
    #1
  2. AKAJohnDoe

    AKAJohnDoe

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    Uncheck the box to use secure authentication
     
    AKAJohnDoe, Oct 4, 2008
    #2
  3. throoper

    throoper Trusted Advisor

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    Hi pcpro17,

    On the Thunderbird main screen, Tools>Options>Privacy>Passwords tab>Edit Saved Passwords button.
    In the Password Manager, click Show passwords to check it. If it's incorrect, highlight it and click Remove. Next time you use T-bird, it will ask for the password again and you can select to remember the newly entered password.

    T.
     
    throoper, Oct 4, 2008
    #3
  4. throoper

    throoper Trusted Advisor

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    I wasn't sure what RR used, but that's probably the cause. :D
     
    throoper, Oct 4, 2008
    #4
  5. AKAJohnDoe

    AKAJohnDoe

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    RR may accept secure connection (SSL), but most likely does not accept secure authentication.
     
    AKAJohnDoe, Oct 4, 2008
    #5
  6. pcpro17

    pcpro17 Thread Starter

    Joined:
    Oct 9, 2006
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    When I click on Show Passwords, there are no saved passwords. Could this be the problem? How do I fix it? Thanks.
     
    pcpro17, Oct 11, 2008
    #6
  7. pcpro17

    pcpro17 Thread Starter

    Joined:
    Oct 9, 2006
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    Okay, I think this is solved (for) now. :) Apparently, my firewall had for some reason decided to block Thunderbird. I added it as a trusted application, and things seem to be working now. Thanks everyone! :D
     
    pcpro17, Oct 11, 2008
    #7

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