Solved: Unable to connect to internet but can connect to router.

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colinsp

Colin
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Sep 5, 2007
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2,320
I have just rebuilt a laptop for a friend. I downloaded the latest drivers for the wireless connection from Acer website. They have installed correctly.

I can connect the laptop to the router by wireless and I can browse the local network and see the other PC's BUT the internet is shown as not connected. Windows 7 Home Premium 64Bit. Other wireless devices (iPad for instance connect to the internet fine).

I have re-booted the router.

Anyone got any ideas?
 

TerryNet

Terry
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Mar 23, 2005
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80,777
Same with an ethernet connection?

Open a (black) Command Prompt window:
Hold the Windows logo key and press r; in the Run box type cmd and click on OK.

Type the following commands:

IPCONFIG /ALL

[Note that there is no space between the slash and ALL.]

ping 8.8.4.4

ping yahoo.com


Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If necessary use a text file and removable media to copy the results to a computer with internet access.
 

colinsp

Colin
Thread Starter
Joined
Sep 5, 2007
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2,320
Terry, thanks for your suggestion. I persevered and suddenly it connected after multiple reboots and now reconnects every time I reboot. it must have been 'just one of those things'.
 
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