Solved: Unable to connect to Internet

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yamraj17

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Dec 15, 2003
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I recently cleaned my laptop off a lot of malware using several tools in the"Malware Removal "forum - TDSSKILLER, ADWCLEANER, Panda online scanner, JRTKILLER, etc.

The laptop is much much faster than before the cleanup. But since the time I did the last ADWCLEANER scan and subsequent wipe off all the goop, I'm unable to connect to the internet. Neither through Wi-Fi nor the LAN cable. The connection is never detected - all my other devices are detecting the Wi-Fi and my other laptop has no trouble with the Wi-Fi or the LAN.
Can you pls help my laptop get back to the internet? I tried reinstalling all the network related drivers but it does not help....
 

Phantom010

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Try the portable version of Windows Repair (All In One).

Once you've extracted the Tweaking.com - Windows Repair folder, open it and click on
to run the program.

Go to step 5, backup the registry and create a restore point:





Click Next:





Click on Open Repairs.





Select the circled items and deselect the others.

Click on box next to the Restart/Shutdown System when Finished.

Click on Restart System.

Disabling your antivirus is recommended before running the repairs.

Click on Start Repairs:


 
Joined
Jan 18, 2015
Messages
99
Try running the repair above. If that does not fix your problem, try uninstalling and reinstalling your network adapter.

Start->Type "device manager"->Enter->Network Adapters

Find your network adapter in there, right click and press Uninstall. Reboot your computer and windows should find the device again and install the drivers for it. If Windows cannot find the drivers, you may have to go on your computer manufacturers web site (on a different computer) and download the drivers there.

Another possibility is that it's your AV software, if you have any, that is messing with the network connection. AV software usually inserts some of it's own modules (drivers, hooks, other patches) into your networking stack in order to monitor what's going on. I've seen this happen with Norton specifically many times, where no Wifi networks are detected until you uninstall Norton. So if you're all out of ideas, you can try temporarily uninstalling all AV protection software you have, and then reinstalling it.

If you have any System Restore points, you should consider trying those as well. Note however that using System Restore post-infection can be dangerous, since the malware can theoretically come back after you restore, though I have never seen this actually happen.
 

yamraj17

Thread Starter
Joined
Dec 15, 2003
Messages
180
Try running the repair above. If that does not fix your problem, try uninstalling and reinstalling your network adapter.

Start->Type "device manager"->Enter->Network Adapters

Find your network adapter in there, right click and press Uninstall. Reboot your computer and windows should find the device again and install the drivers for it. If Windows cannot find the drivers, you may have to go on your computer manufacturers web site (on a different computer) and download the drivers there.
Thanks you guys! While the repair gig huffed and puffed a lot, it was the an "Anchorfree HSS Adapter" that was showing an exclamation mark in the Device Manager. I downloaded that from another PC and installed and restarted. That's it! I'm back on the net!

This adapter I have installed comes with some kind of application that runs all the time now and shows up in the app tray - trust I can let it be....??
 

Phantom010

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Messages
34,801
That would be from Hotspot Shield. A free VPN.

It was removed by AdwCleaner. Unfortunately, the removal process is not like a proper uninstallation. It messes up the Internet connection.
 

yamraj17

Thread Starter
Joined
Dec 15, 2003
Messages
180
That would be from Hotspot Shield. A free VPN.

It was removed by AdwCleaner. Unfortunately, the removal process is not like a proper uninstallation. It messes up the Internet connection.
So should I let it remain or uninstall completely? Thanks for your time.
 
Joined
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Messages
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At this point you should uninstall Hotspot Shield completely (if it's still even installed), and then reinstall it if you're still planning on using it.
 

Phantom010

Retired Trusted Advisor
Joined
Mar 9, 2009
Messages
34,801
Hotspot Shield is a legitimate program. However, if you haven't willingly installed it on your computer, it was probably part of a bundle included in free software you downloaded from Download.com or CNET. Always make sure to remove check marks from boxes for unwanted applications they may be offering. It's adware or PUPs. If you don't need Hotspot Shield, uninstall it. Whenever possible, download programs from the developer's website instead.
 

yamraj17

Thread Starter
Joined
Dec 15, 2003
Messages
180
It is after I reinstalled this program that internet started working again, so I'll let it be.

Thanks for all the help. Have a great year ahead! Cheers!
 
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