Solved: Unable to connect to internet

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Marcell

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Yesterday (fri. apr. 24) My LAPTOP DELL INSPIRON 9300 got FORMATTED and a fresh WIN XP PRO was loaded. The problem is that NOW I can't get connected to Internet. I INSTALLED the Wireless DRIVER Intel R155386 but first it says that IS CONNECTED an later says "no conectivity... errors" I tried several times and even loaded again XP and the problem persists. Please HELP me to solve this situation... THANKS A MILLION!!!
 

flavallee

Frank
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What's the "service tag" number and/or "express service code" number on that Dell Inspiron 9300 laptop?

It appears to have either an Intel wireless ( R155386.exe ) or Dell (Broadcom) wireless ( R94827_ZPE.exe ) device.

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Has Windows XP Professional been upgraded to SP3?

Did you install the Intel chipset driver ( R114079.exe ) before you installed any of the other drivers?

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Marcell

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SERVICE TAG: 2TG1771
EXPRESS SERVICE CODE: 6134013613.

No XP SP3 yet. ONLY SERVICE PACK 2.
NO CHIPSET ( R114079.exe)
Thanks flavalee!!!!
 

Marcell

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I TRIED YESTERDAY both: Intel wireless ( R155386.exe ) or Dell (Broadcom) wireless ( R94827_ZPE.exe ) without success!!!!
 

flavallee

Frank
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SERVICE TAG: 2TG1771
EXPRESS SERVICE CODE: 6134013613

No XP SP3 yet. ONLY SERVICE PACK 2
Here is the Dell support site that's assigned only to your Dell Inspiron 9300 laptop.

You should add and save this site in your browser's favorites/bookmarks list so you can quickly refer to it when needed.

According to its original system configuration section, it came with Windows XP Home Edition Service Pack 2.
(LABEL, CERTIFICATE OF AUTHENTICITY, WINDOWS XP HOME, V#2004)

According to its filtered drivers list for Windows XP, it has these primary devices:

Intel 945GM/945PM chipset

ATI Mobility Radeon X300 graphics

Sigmatel STAC 975x AC'97 audio

Intel PRO/Wireless 2200BG/2915ABG wireless

Broadcom 440x 10/100 Mbps ethernet

Yesterday (fri. apr. 24) My LAPTOP DELL INSPIRON 9300 got FORMATTED and a fresh WIN XP PRO was loaded.
You said you installed Windows XP Professional Service Pack 2 in that laptop.

Where and how did you obtain it, and were you able to activate it after it was installed?

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Marcell

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don't remember where I got this CD. This LAPTOP was aquired SECOND HAND.
I have not been able to activate after INSTALLED because I had not been able to connect to INTERNET!!!
 

flavallee

Frank
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don't remember where I got this CD. This LAPTOP was aquired SECOND HAND.
I have not been able to activate after INSTALLED because I had not been able to connect to INTERNET!!!
The driver and connection issue may be related to your copy of Windows XP Professional SP2.

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Do the following in a computer with a working connection.

Download and save the MGADiag.exe file.

Copy the MGADiag.exe file to a USB thumb drive.

Insert the USB thumb drive in that laptop and copy the MGADiag.exe file in it.

Double-click the MGADiag.exe file to launch the program.

Click "Continue".

Ensure that the "Windows" tab is selected (it should be by default).

Click the "Copy" button, then leave the window open.

Open Notepad or Wordpad or whatever text program you use, then click "Paste".

The MGADiag report will appear.

Copy the MGADiag report to the USB thumb drive.

Paste the report back here in your next reply.

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flavallee

Frank
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I'm getting ready to shut down for a few hours, so I'll check back here later. (y)

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Marcell

Thread Starter
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I am UNABLE to find MGADiag.exe file. ONLY the Folder MGADiag from Windows Tag.... Is that what I have to save in USB thum drive, please?
 

Marcell

Thread Starter
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Messages
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My wife just FOUND the original WIN XP SP2 . In this moment I am going to RE-FORMAT again and load this CD. I'll let you know later... Have a pleasant afternoon, flavalee!!!
 

Marcell

Thread Starter
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Messages
640
"The page cannnot be displayed" this is whar I always get when I try to open an Internet page.
 

flavallee

Frank
Trusted Advisor
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May 12, 2002
Messages
83,263
This is what I get from MGADiag.exe. Is this what yo refer to?
That MGADiag.exe image in post #14 is for Windows Vista Home Premium and not for Windows XP Professional, so it's useless.

If you found the original Windows XP Home Edition SP2 disc for that laptop, you can disregard submitting a MGADiag.exe log.

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When you format the hard drive and do a clean install of Windows XP, there are certain procedures that you need to follow to get Windows XP up-to-date and get all the computer's devices working.

If you follow my Guide For Doing A Clean Install Of Windows XP , it'll be a big help to you.

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