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Solved: Unable to connect to internet

Discussion in 'Windows XP' started by Marcell, Apr 25, 2015.

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  1. Marcell

    Marcell Thread Starter

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    Yesterday (fri. apr. 24) My LAPTOP DELL INSPIRON 9300 got FORMATTED and a fresh WIN XP PRO was loaded. The problem is that NOW I can't get connected to Internet. I INSTALLED the Wireless DRIVER Intel R155386 but first it says that IS CONNECTED an later says "no conectivity... errors" I tried several times and even loaded again XP and the problem persists. Please HELP me to solve this situation... THANKS A MILLION!!!
     
  2. flavallee

    flavallee Trusted Advisor

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    What's the "service tag" number and/or "express service code" number on that Dell Inspiron 9300 laptop?

    It appears to have either an Intel wireless ( R155386.exe ) or Dell (Broadcom) wireless ( R94827_ZPE.exe ) device.

    -------------------------------------------------------

    Has Windows XP Professional been upgraded to SP3?

    Did you install the Intel chipset driver ( R114079.exe ) before you installed any of the other drivers?

    -------------------------------------------------------
     
  3. Marcell

    Marcell Thread Starter

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    SERVICE TAG: 2TG1771
    EXPRESS SERVICE CODE: 6134013613.

    No XP SP3 yet. ONLY SERVICE PACK 2.
    NO CHIPSET ( R114079.exe)
    Thanks flavalee!!!!
     
  4. Marcell

    Marcell Thread Starter

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    INSTALLED R114079.exe. Waiting for your recommendations.
     
  5. Marcell

    Marcell Thread Starter

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    I TRIED YESTERDAY both: Intel wireless ( R155386.exe ) or Dell (Broadcom) wireless ( R94827_ZPE.exe ) without success!!!!
     
  6. flavallee

    flavallee Trusted Advisor

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    Here is the Dell support site that's assigned only to your Dell Inspiron 9300 laptop.

    You should add and save this site in your browser's favorites/bookmarks list so you can quickly refer to it when needed.

    According to its original system configuration section, it came with Windows XP Home Edition Service Pack 2.
    (LABEL, CERTIFICATE OF AUTHENTICITY, WINDOWS XP HOME, V#2004)

    According to its filtered drivers list for Windows XP, it has these primary devices:

    Intel 945GM/945PM chipset

    ATI Mobility Radeon X300 graphics

    Sigmatel STAC 975x AC'97 audio

    Intel PRO/Wireless 2200BG/2915ABG wireless

    Broadcom 440x 10/100 Mbps ethernet

    You said you installed Windows XP Professional Service Pack 2 in that laptop.

    Where and how did you obtain it, and were you able to activate it after it was installed?

    ------------------------------------------------------
     
  7. Marcell

    Marcell Thread Starter

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    don't remember where I got this CD. This LAPTOP was aquired SECOND HAND.
    I have not been able to activate after INSTALLED because I had not been able to connect to INTERNET!!!
     
  8. flavallee

    flavallee Trusted Advisor

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    The driver and connection issue may be related to your copy of Windows XP Professional SP2.

    ----------------------------------------------------------

    Do the following in a computer with a working connection.

    Download and save the MGADiag.exe file.

    Copy the MGADiag.exe file to a USB thumb drive.

    Insert the USB thumb drive in that laptop and copy the MGADiag.exe file in it.

    Double-click the MGADiag.exe file to launch the program.

    Click "Continue".

    Ensure that the "Windows" tab is selected (it should be by default).

    Click the "Copy" button, then leave the window open.

    Open Notepad or Wordpad or whatever text program you use, then click "Paste".

    The MGADiag report will appear.

    Copy the MGADiag report to the USB thumb drive.

    Paste the report back here in your next reply.

    ----------------------------------------------------------
     
  9. flavallee

    flavallee Trusted Advisor

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    I'm getting ready to shut down for a few hours, so I'll check back here later. (y)

    -------------------------------------------------------------
     
  10. Marcell

    Marcell Thread Starter

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    I am UNABLE to find MGADiag.exe file. ONLY the Folder MGADiag from Windows Tag.... Is that what I have to save in USB thum drive, please?
     
  11. Marcell

    Marcell Thread Starter

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    My wife just FOUND the original WIN XP SP2 . In this moment I am going to RE-FORMAT again and load this CD. I'll let you know later... Have a pleasant afternoon, flavalee!!!
     
  12. Marcell

    Marcell Thread Starter

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    I did already # 11 AND the problem persist....Feel bad!!!!
     
  13. Marcell

    Marcell Thread Starter

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    "The page cannnot be displayed" this is whar I always get when I try to open an Internet page.
     
  14. Marcell

    Marcell Thread Starter

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    This is what I get from MGADiag.exe. Is this what yo refer to?
     

    Attached Files:

  15. flavallee

    flavallee Trusted Advisor

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    That MGADiag.exe image in post #14 is for Windows Vista Home Premium and not for Windows XP Professional, so it's useless.

    If you found the original Windows XP Home Edition SP2 disc for that laptop, you can disregard submitting a MGADiag.exe log.

    ---------------------------------------------------------------

    When you format the hard drive and do a clean install of Windows XP, there are certain procedures that you need to follow to get Windows XP up-to-date and get all the computer's devices working.

    If you follow my Guide For Doing A Clean Install Of Windows XP , it'll be a big help to you.

    ---------------------------------------------------------------
     
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