Solved: Unable to connect to the internet in Windows XP

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Fran22431

Thread Starter
Joined
Aug 10, 2004
Messages
12
We had a problem with Windows XP Professional finding the physical CD-ROM drive on a HP WorkStation. It turns out that this a known problem and Microsoft has a Registry Edit that repairs the problem. We had to repair the system using the original CD, and then do the Registry Edit. The CD-ROM drive is OK now.

However, we can no longer connect to the internet. The HP Workstation can connect to other machines on the local network. There are 4 other machines and connection is no problem. All of the machines see the HP Workstation and connect to the internet, but the HP Workstation cannot connect to the Internet, but can connect to the other machines.

We have a router and the HP WorkStation obtains the correct IP address from the router, but if we try to get a new address, the system reports it cannot. Nothing works when trying to go outside the local network.

Any suggestions would be appreciated.

Thanks,

Fran
 

TerryNet

Terry
Moderator
Joined
Mar 23, 2005
Messages
81,431
Start, Run, CMD, OK to open a command prompt:

Type the following commands:

ping 216.109.112.135

ping yahoo.com

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If necessary use a text file and removable media to copy the results to a computer with internet access.
 

Fran22431

Thread Starter
Joined
Aug 10, 2004
Messages
12
Thanks for your help. We reinstalled the XP system and after the third reinstall everything works. We have no idea why, but it is OK so we don't argue with a working system.

Thanks again for your help.

Fran
 
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