Solved: Unable to connect to the internet

[rob2910]

This is a long shot but I don't know if anyone can help. A friend has been experiencing more and more problems getting connected to the internet using his broadband connection, to the point now that he cannot connect at all. Unfortunately I am a 100 miles plus from him but have managed to get, via a friend, a copy of a recently run HJT log. It may not be the most recent version of HJT but that is the best he can do at present.

Originally he thought it was a problem with NAV as the problem seemed to start immediately after running Liveupdate, and his ISP, who were about as helpful as a chocolate teapot, also felt this was causing the problem so he has unistalled both NAV and their firewall. To no avail.

I don't know if there is anything that sticks out from the log but if someone can cast a eye over things that would be very much appreciated, if not I guess he'll have to toddle off to the PC hospital locally.

Thanks for any help

Logfile of HijackThis v1.99.0
Scan saved at 22:33:29, on 10/07/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\PROGRA~1\Dantz\RETROS~1\retrorun.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\CTHELPER.EXE
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Common Files\Nokia\NCLTools\NclTray.exe
C:\WINDOWS\system32\carpserv.exe
C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-gb\msnappau.exe
C:\PROGRA~1\Maxtor\OneTouch\Utils\OneTouch.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\program files\BigFix\BigFix.exe
C:\program files\Logitech\SetPoint\KEM.exe
C:\program files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\program files\WinZip\WZQKPICK.EXE
C:\program files\WinTV\Ir.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Logitech\SetPoint\KHALMNPR.EXE
C:\PROGRA~1\COMMON~1\Nokia\Services\SERVIC~1.EXE
C:\Documents and Settings\AJA\My Documents\Internet Download\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.stockbrokers.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.tesco.net
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://www.stockbrokers.co.uk/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = PlusNet Internet Explorer
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.4000.1001\en-gb\msntb.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.4000.1001\en-gb\msntb.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [WINDVDPatch] CTHELPER.EXE
O4 - HKLM\..\Run: [Jet Detection] "C:\Program Files\Creative\SBAudigy\PROGRAM\ADGJDet.exe"
O4 - HKLM\..\Run: [CTStartup] C:\Program Files\Creative\Splash Screen\CTEaxSpl.EXE /run
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
O4 - HKLM\..\Run: [MoneyStartUp10.0] "C:\Program Files\Microsoft Money\System\Activation.exe"
O4 - HKLM\..\Run: [AdaptecDirectCD] C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
O4 - HKLM\..\Run: [Nokia Tray Application] C:\Program Files\Common Files\Nokia\NCLTools\NclTray.exe
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - HKLM\..\Run: [msnappau] "C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-gb\msnappau.exe"
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [MaxtorOneTouch] C:\PROGRA~1\Maxtor\OneTouch\Utils\OneTouch.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe"
O4 - HKCU\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NVMCTRAY.DLL,NvTaskbarInit
O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - Startup: AutoStart IR.lnk = C:\program files\WinTV\Ir.exe
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\program files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\program files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: BigFix.lnk = C:\program files\BigFix\BigFix.exe
O4 - Global Startup: Logitech SetPoint.lnk = C:\program files\Logitech\SetPoint\KEM.exe
O4 - Global Startup: Microsoft Office.lnk = C:\program files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O4 - Global Startup: WinZip Quick Pick.lnk = C:\program files\WinZip\WZQKPICK.EXE
O9 - Extra button: Money Viewer - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.tesco.net
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab
O16 - DPF: {31B7EB4E-8B4B-11D1-A789-00A0CC6651A8} (Cult3D ActiveX Player) - http://www.cult3d.com/download/cult.cab
O16 - DPF: {71057C18-0507-4747-86BC-E11CE7512C5F} (mailhelper Class) - http://register.btinternet.com/templates/btmailcontrol013.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
O16 - DPF: {80DD2229-B8E4-4C77-B72F-F22972D723EA} (AvxScanOnline Control) - http://www.bitdefender.com/scan/Msie/bitdefender.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {A3009861-330C-4E10-822B-39D16EC8829D} (CRAVOnline Object) - http://www.ravantivirus.com/scan/ravonline.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/msnmessengersetupdownloader.cab
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.apple.com.edgesuite.net/detection/ITDetector.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.hp.com/aio/en/check/qdiagh.cab?323
O16 - DPF: {EC5A4E7B-02EB-451D-B310-D5F2E0A4D8C3} (webhelper Class) - http://register.btinternet.com/templates/btwebcontrol023.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://fdl.msn.com/public/chat/msnchat45.cab
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: NVIDIA Driver Helper Service - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Retrospect Launcher - Dantz Development Corporation - C:\PROGRA~1\Dantz\RETROS~1\retrorun.exe
O23 - Service: Retrospect Helper - Dantz Development Corporation - C:\program files\Dantz\Retrospect\rthlpsvc.exe

 

[Blitze105]

I hate to do this to you guys... but you're using an outdated version of Hijack This. Please download and install the latest version by going to this Site
====
What ISP does he have?
-blitze

 

[rob2910]

I hate to do this to you guys... but you're using an outdated version of Hijack This. Please download and install the latest version by going to this Site
====
What ISP does he have?
-blitze

I know it's outdated but as I said I am long way from him and he can't get connected to download the new version. That's why I said it was a long shot.

As for the ISP, though I don't know how this will affect things, it's Plusnet

Any help appreciated but please understand his situation

 

[Blitze105]

I am, i was just suggesting it, to see if you could some how send it to the person. It is fine taht you cannot, i will see if i can do anything to help.
-blitze

 

[rob2910]

I am, i was just suggesting it, to see if you could some how send it to the person. It is fine taht you cannot, i will see if i can do anything to help.
-blitze

Thanks.

I am trying via a third party to get a copy of the new HJT app to him but it may take a while, also I am not sure it will help a great deal, but anything appreciated