1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Solved: Unable to connect to wireless network

Discussion in 'Networking' started by jaimee001, Oct 27, 2012.

Thread Status:
Not open for further replies.
  1. jaimee001

    jaimee001 Thread Starter

    Joined:
    Oct 27, 2012
    Messages:
    1
    I'm new to this site. I'm also a beginner when it comes to connections and stuff.
    I have a desktop and laptop that I've connected to a wireless network in my home.
    I picked up an olderlaptop and have not been able to connect to my wireless network. All I need for this laptop is to edit
    and upload pictures to snapfish.
    My son brought over a wireless USB adaptor and couldn't get that to work either.
    The laptop is an HP using windows XP Home editions version 2002 service pack 2. Pentium R 4 CPU 2.80GHz
    In the device manager the network adaptors are 1394 net adapter and realtek rtl 8139 family PCI fast ethernet nic.
    Neither one has a red x
    Under other devices (still in device manager)
    base system device
    hp integrated bluetooth module
    multimedia audio controller
    network controller
    pci modem
    sm bus controller
    video controller(VGA Compatible)
    all have yellow question marks

    It's also missing (?) the wireless icon. There is a message Local area connection a network cable is unplugged.
    I can connect to the internet with a cable connection.


    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.
    C:\Documents and Settings\User1>ipconfig /all
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : unknown-b5c9364
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Unknown
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    Ethernet adapter Local Area Connection:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek RTL8139 Family PCI Fast Ethe
    rnet NIC
    Physical Address. . . . . . . . . : 00-0F-B0-4A-AF-07
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.1.8
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    Lease Obtained. . . . . . . . . . : Saturday, October 27, 2012 4:03:20 P
    M
    Lease Expires . . . . . . . . . . : Sunday, October 28, 2012 4:03:20 PM
    C:\Documents and Settings\User1>
    CURRENTLY INSTALLED PROGRAMS:
    HP INTEGRATED WIRELESS LAN W400-W500 DRIVER
    TL-WN721N/TL-WN722N DRIVER


    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows XP Home Edition, Service Pack 2, 32 bit
    Processor: Intel(R) Pentium(R) 4 CPU 2.80GHz, x86 Family 15 Model 3 Stepping 4
    Processor Count: 1
    RAM: 894 Mb
    Graphics Card:
    Hard Drives: C: Total - 57223 MB, Free - 54398 MB;
    Motherboard: Hewlett-Packard, 089C
    Antivirus: None

    Please let me know if I need to provide any more information. Thanks in advance!
     
  2. dlsayremn

    dlsayremn

    Joined:
    Feb 9, 2008
    Messages:
    1,862
    Usually the guys like to have make and model of the computer, copies of the ipconfig /all and screenshots of the expanded Device Manager.

    Hopefully the problems are just corrupted or wrong drivers.
    First thing would be to go to HP support and see if you can download the drivers for the hardware that shows the yellow ?. From your list, you probably need to do at least Chipset, Wireless, Video and Audio drivers

    http://www8.hp.com/us/en/support-drivers.html

    3 ways to find the drivers.
    Enter the product name/number and search
    Download and install the HP ID tool
    Search by product catagory, type, name

    Also, updating to XP SP3 would make things work better,
    SP2 doesn't work with WPA2 unless it has patch KB 893357 installed.
    http://www.microsoft.com/en-us/download/details.aspx?id=1974
     
  3. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    75,914
    First Name:
    Terry
    And make people here more likely to try to help with a networking issue.
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1074367

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice