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Solved: unable to connect wirelessly

Discussion in 'Networking' started by megan1234, Jan 15, 2011.

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  1. megan1234

    megan1234 Thread Starter

    Joined:
    Jan 5, 2011
    Messages:
    15
    i am unable to connect wirelessly my wireless connection is not showing under the available connections and i can onhy connect hardwired via my router i have done simple troubleshooting with no results i have also tried to go to routerlogin.com and .net and i cant access them i have also done the pinging and everything seems to be in order what are my next steps
     
  2. pedroguy

    pedroguy

    Joined:
    Jan 28, 2001
    Messages:
    6,523
    Hi:Let's make sure that all necessary tasks are enabled.



    Check your Services are Started on all PCs:
    • COM+ Event System (for WZC issues)
    • Computer Browser
    • DHCP Client
    • DNS Client
    • Network Connections
    • Network Location Awareness
    • Remote Procedure Call (RPC)
    • Server
    • TCP/IP Netbios helper
    • Wireless Zero Configuration (XP wireless configurations)
    • WLAN AutoConfig (Vista wireless configurations)
    • Workstation

    Note: You can check the services in Control Panel, Administrative Tools, Services.

    All of these services should be started, and their startup type should be automatic
    If a service is not running, open it's properties and check the dependencies. Check each of the dependencies and see which one is preventing the service from running. Checking the event log is also a good idea here, there may be clues to what is failing.
    __________________


    Then let's see:
    Start, Run, CMD, OK to open a command prompt:
    (For Vista or 7 type CMD in the Search box after Start)



    In the command prompt window that opens, type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    IPCONFIG /ALL

    Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
    Paste the results in a message here.

    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

    And I am assuming that the pinging was done through the hardwired lan connection.
    Any error msgs when you try the wireless connection?
     
  3. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    make sure you have not switched off the wireless adapter - lots of laptops have a switch to turn the wireless off
    others in addition to the other information post a xirrus screen shot

    ------------------------------------------------------------------------
    {run Xirrus Wi-Fi Inspector} Download and install
    If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

    http://www.xirrus.com/library/wifitools.php
    Direct link to the program is here http://www.xirrus.com/library/wifi_download_redirect.php
    Then run and install the program
    if you get an error - You need NET Framework installed for the WiFi Inspector to function.

    Run the program

    post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
    To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
    ------------------------------------------------------------------------
     
  4. megan1234

    megan1234 Thread Starter

    Joined:
    Jan 5, 2011
    Messages:
    15
    first off thank you for the replys i appreciate it this has been going on for over a week and its frustrating. i wsent thru the services and some things were manual i changed them to automatic the one thing i couldnt find was the wireless zero config


    here are the config/all results
    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.
    C:\Users\MEGAN>ipconfig/all
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : MEGAN-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    Wireless LAN adapter Wireless Network Connection:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek RTL8191SE Wireless LAN 802.11n PC
    I-E NIC
    Physical Address. . . . . . . . . : 20-7C-8F-02-F4-9A
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Ethernet adapter Local Area Connection:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Atheros AR8152 PCI-E Fast Ethernet Contro
    ller
    Physical Address. . . . . . . . . : C8-0A-A9-6C-02-DD
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IPv4 Address. . . . . . . . . . . : 10.0.0.2(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Sunday, January 16, 2011 12:49:34 PM
    Lease Expires . . . . . . . . . . : Monday, January 17, 2011 12:49:36 PM
    Default Gateway . . . . . . . . . : 10.0.0.1
    DHCP Server . . . . . . . . . . . : 10.0.0.1
    DNS Servers . . . . . . . . . . . : 10.0.0.1
    NetBIOS over Tcpip. . . . . . . . : Enabled
    Tunnel adapter isatap.{E91ADCF6-4917-44C6-8149-821A2CEF9E50}:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter isatap.{5748E386-47E2-4880-B99D-CCE2AB785B96}:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 9:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:877:3fad:9ced:4e77(Prefe
    rred)
    Link-local IPv6 Address . . . . . : fe80::877:3fad:9ced:4e77%14(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled
    C:\Users\MEGAN>


    and yes pinging was done thru wired connection
     
  5. megan1234

    megan1234 Thread Starter

    Joined:
    Jan 5, 2011
    Messages:
    15
    heres the wifi inspector i dont see my wireless name but i am assumming its the netgear unsecured one bein that the first ive seen that connections around here
     

    Attached Files:

  6. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    wireless zero config = not on vista is part of XP, you should have WLAN AutoConfig
    The important thing is where they started ?

    whats the make and model of the router ?

    anything else connected to the wireless ?


    you have a ip for ethernet are you connected by etherenet cable OK
     
  7. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    78,267
    First Name:
    Terry
    That's a bad assumption, especially if you don't even have a Netgear router. :)

    What is your SSID and what is the brand and model of your router?
     
  8. megan1234

    megan1234 Thread Starter

    Joined:
    Jan 5, 2011
    Messages:
    15
    its a netgear router and i have windows 7
    someone told me it has something to do with my isp being att and my router having the same ip address as my modem but guess what i just came home my cell alerted me a connection was available and it was that netgear connection so i tried to connect using my laptop and it said it was a new router that needed set up and to type in security key so i did and now i am connected wirelessly im not sure how it was resolved but it is do you guys have any ideas why it would all of sudden come back up so if it happens again i have a quicker resolution. maybe changing the things from manual to auto fixed it im not to sure how all this stuff works i am learning as i go
     
  9. megan1234

    megan1234 Thread Starter

    Joined:
    Jan 5, 2011
    Messages:
    15
    ps i really appreciate the time you have given this issue my own router manufacturer wouldnt help lol you guys are awesome
     
  10. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    quite possibly
    thanks for letting us know
     
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