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Solved: unable to delete file

Discussion in 'Windows XP' started by angeltherat, Feb 8, 2005.

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  1. angeltherat

    angeltherat Thread Starter

    Joined:
    Jul 19, 2003
    Messages:
    138
    this is my sister's computer, a dell dimension 8400 with XP home with sevice pack 1 only (we refuse to allow it to upload SP2).

    a while ago we were having a strange problem with the aol software and could not delete or uninstall aol 9.0. while in safe mode, i was finally able to move the program file to a folder on the desktop of the administrator. and there it sits. laughing at me.

    i can't delete anything in there. it says it is either running or i don't have the correct access level (something like that). in safe mode as the administrator, the folder appears to be empty when i look at it's properties, but i cannot even look inside it as the admin. i changed the permissions on the folder to include the main user (also a computer administrator) and gave permission to change and delete the file, but of course, i can't.

    this particular computer logs onto the net via wireless connection if that makes any difference. probably doesn't.

    i wonder if anyone can help shed light on the situation.

    and of course, the HT log:

    Logfile of HijackThis v1.99.0
    Scan saved at 11:03:15 PM, on 2/8/2005
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\System32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
    C:\WINDOWS\System32\cisvc.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Intel\Intel Application Accelerator\iaantmon.exe
    C:\Program Files\Norton SystemWorks\Norton Antivirus\navapsvc.exe
    C:\PROGRA~1\NORTON~1\NORTON~2\NPROTECT.EXE
    C:\PROGRA~1\NORTON~1\NORTON~2\SPEEDD~1\NOPDB.EXE
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\WINDOWS\wanmpsvc.exe
    C:\Program Files\Intel\Intel Application Accelerator\iaanotif.exe
    C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
    C:\Program Files\Common Files\Dell\EUSW\Support.exe
    C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
    c:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
    C:\Program Files\HP DVD\Umbrella\DVDTray.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
    C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
    C:\Program Files\America Online 9.0\aoltray.exe
    C:\PROGRA~1\COMMON~1\AOL\110523~1\EE\AOLHOS~1.EXE
    C:\Program Files\NETGEAR\MA111 Configuration Utility\wlancfg4.EXE
    C:\PROGRA~1\COMMON~1\AOL\110523~1\EE\AOLServiceHost.exe
    C:\Program Files\Norton SystemWorks\Norton Antivirus\SAVScan.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\WINDOWS\System32\cidaemon.exe
    C:\Program Files\America Online 9.0\waol.exe
    C:\Program Files\America Online 9.0\shellmon.exe
    C:\Program Files\America Online 9.0\aolwbspd.exe
    C:\WINDOWS\System32\wuauclt.exe
    C:\Program Files\Internet Explorer\IEXPLORE.EXE
    C:\WINDOWS\System32\wuauclt.exe
    C:\My Shared Folder\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://192.168.0.1/
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll
    O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Application Accelerator\iaanotif.exe
    O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
    O4 - HKLM\..\Run: [DwlClient] c:\Program Files\Common Files\Dell\EUSW\Support.exe
    O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
    O4 - HKLM\..\Run: [AdaptecDirectCD] C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
    O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
    O4 - HKLM\..\Run: [DVDTray] "C:\Program Files\HP DVD\Umbrella\DVDTray.exe"
    O4 - HKLM\..\Run: [DVDBitSet] "C:\Program Files\HP DVD\Umbrella\DVDBitSet.exe" /NOUI
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1105231461\EE\AOLHostManager.exe
    O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
    O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
    O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
    O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O4 - Global Startup: America Online Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
    O4 - Global Startup: MA111 Configuration Utility.lnk = C:\Program Files\NETGEAR\MA111 Configuration Utility\wlancfg.exe
    O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\shdocvw.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\shdocvw.dll
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
    O9 - Extra button: MUSICMATCH MX Web Player - {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmatch.com/mmz/openWebRadio.html (file missing)
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
    O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
    O15 - Trusted Zone: www.goosemoose.com
    O16 - DPF: {15AD4789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://public.windupdates.com/get_f...451589a6c286:56ec2024eefc6e67e7a8fea7bc3ecfd6
    O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://groups.msn.com/controls/PhotoUC/MsnPUpld.cab
    O16 - DPF: {C3DFA998-A486-11D4-AA25-00C04F72DAEB} (MSN Photo Upload Tool) - http://sc.groups.msn.com/controls/PhotoUC/MsnPUpld.cab
    O17 - HKLM\System\CCS\Services\Tcpip\..\{9E3162E5-71C5-4FA5-B31E-86C47DD53F9F}: NameServer = 205.188.146.145
    O23 - Service: AOL Connectivity Service - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
    O23 - Service: Ati HotKey Poller - Unknown - C:\WINDOWS\System32\Ati2evxx.exe
    O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Password Validation - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Symantec Settings Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: IAA Event Monitor - Intel Corporation - C:\Program Files\Intel\Intel Application Accelerator\iaantmon.exe
    O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Antivirus\navapsvc.exe
    O23 - Service: Norton Unerase Protection - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~2\NPROTECT.EXE
    O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Antivirus\SAVScan.exe
    O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: Symantec Network Drivers Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~2\SPEEDD~1\NOPDB.EXE
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    O23 - Service: SymWMI Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
    O23 - Service: WAN Miniport (ATW) Service - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
     
  2. angeltherat

    angeltherat Thread Starter

    Joined:
    Jul 19, 2003
    Messages:
    138
    forgot to mention, i have run adaware, spybot, and i have norton antivirus on this computer
     
  3. Elvandil

    Elvandil

    Joined:
    Aug 1, 2003
    Messages:
    51,988
    What message do you receive, verbatim, when you right-click and click Delete?
     
  4. angeltherat

    angeltherat Thread Starter

    Joined:
    Jul 19, 2003
    Messages:
    138
    cannot delete acssetup.exe :Access is denied.
    Make sure the disk is not full or write-protected
    and that the file is not currently in use
    ***
    insert any file name in the folder actually, this just happens to be the first one. in fact if i try it for each file in the folder, it will give me the same message.
     
  5. Elvandil

    Elvandil

    Joined:
    Aug 1, 2003
    Messages:
    51,988
  6. angeltherat

    angeltherat Thread Starter

    Joined:
    Jul 19, 2003
    Messages:
    138
    loaded the program, followed the instructions, got the following message:

    action cancelled: access is denied

    what can i try next?
     
  7. rosh325

    rosh325

    Joined:
    Jan 30, 2003
    Messages:
    1,098
    Heres what i do when i get the same error message.
    1)Hit control alt delete and go to the processes tab
    2)Locate "explorer.exe" and click end task
    3)Press yes and notice that your desktop will disappear
    4)In the task manager go to file..then "new task (run)"
    5)Hit browse and use the window that pops up to locate/delete the files that you do not want any more
    6)when you are done, hit cancel and in the "open" box type "explorer.exe"
    ~Volia
    enjoy :-D
     
  8. angeltherat

    angeltherat Thread Starter

    Joined:
    Jul 19, 2003
    Messages:
    138
    it seemed like it was gonna work but it didn't. i closed all open windows, ended explorer, tried to delete, and it didn't work.

    what other tricks can i try?
     
  9. Elvandil

    Elvandil

    Joined:
    Aug 1, 2003
    Messages:
    51,988
    If you haven't already tried Safe Mode, give that a try (maybe even repeat the above in Safe Mode).

    You could try this program, "WhoLockMe". It will add a context menu entry that will try to track down what program, if any, is keeping the file in use.

    http://users.adelphia.net/~abraxas/dl/WhoLockMe.zip
     
  10. angeltherat

    angeltherat Thread Starter

    Joined:
    Jul 19, 2003
    Messages:
    138
    move on boot didn't work in safe mode either. the file has blocked alot of different attempts to delete the contents. i can change the containing folder name, the position of the folder, but the contents are off limits. so it seems.

    i am gonna give this WhoLockMe thing a try now.
     
  11. angeltherat

    angeltherat Thread Starter

    Joined:
    Jul 19, 2003
    Messages:
    138
    wholockme didn't work at all or i am not using it correctly. dang it all i don't know what else i can do.
     
  12. EAFiedler

    EAFiedler Moderator

    Joined:
    Apr 25, 2000
    Messages:
    14,146
    Hi angeltherat

    In Task Manager, killing all instances of processes running which refer to AOL does not allow access to the file?

    Are you disconnected from the Internet when you are attempting this?
     
  13. angeltherat

    angeltherat Thread Starter

    Joined:
    Jul 19, 2003
    Messages:
    138
    yup. i disconnect each time, and infact i even unplug the wireless to make sure. i have also tried it in safe mode. it just refuses to let me delete it. no administrators are even allowed to delete it.

    if access is denied to everyone, then who has access to delete the file? does the computer have a private account i don't know about? (this is not a second hand computer either)
     
  14. EAFiedler

    EAFiedler Moderator

    Joined:
    Apr 25, 2000
    Messages:
    14,146
    Take a look at this link, from Kelly's Korner:
    http://www.kellys-korner-xp.com/xp_d.htm#del
    1. Go to Start/Run/CMD and type in: RD /S [drive:] path
    SYNTAX
    Removes (deletes) a directory.

    RMDIR [drive:]path
    RD [drive:]path

    Windows 2000 and Windows XP Syntax.

    RMDIR [/S] [/Q] [drive:]path
    RD [/S] [/Q] [drive:]path

    /S Removes all directories and files in the specified directory in addition to the directory itself. Used to remove a directory tree.
    /Q Quiet mode, do not ask if ok to remove a directory tree with /S.
     
  15. crjdriver

    crjdriver Moderator

    Joined:
    Jan 2, 2001
    Messages:
    38,362
    If the above does not work for you, boot into the Recovery Console. From the RC you will be able to delete the file.
     
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