Solved: unable to delete file

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angeltherat

Thread Starter
Joined
Jul 19, 2003
Messages
138
this is my sister's computer, a dell dimension 8400 with XP home with sevice pack 1 only (we refuse to allow it to upload SP2).

a while ago we were having a strange problem with the aol software and could not delete or uninstall aol 9.0. while in safe mode, i was finally able to move the program file to a folder on the desktop of the administrator. and there it sits. laughing at me.

i can't delete anything in there. it says it is either running or i don't have the correct access level (something like that). in safe mode as the administrator, the folder appears to be empty when i look at it's properties, but i cannot even look inside it as the admin. i changed the permissions on the folder to include the main user (also a computer administrator) and gave permission to change and delete the file, but of course, i can't.

this particular computer logs onto the net via wireless connection if that makes any difference. probably doesn't.

i wonder if anyone can help shed light on the situation.

and of course, the HT log:

Logfile of HijackThis v1.99.0
Scan saved at 11:03:15 PM, on 2/8/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\WINDOWS\System32\cisvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Intel\Intel Application Accelerator\iaantmon.exe
C:\Program Files\Norton SystemWorks\Norton Antivirus\navapsvc.exe
C:\PROGRA~1\NORTON~1\NORTON~2\NPROTECT.EXE
C:\PROGRA~1\NORTON~1\NORTON~2\SPEEDD~1\NOPDB.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Intel\Intel Application Accelerator\iaanotif.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
c:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\Program Files\HP DVD\Umbrella\DVDTray.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\Program Files\America Online 9.0\aoltray.exe
C:\PROGRA~1\COMMON~1\AOL\110523~1\EE\AOLHOS~1.EXE
C:\Program Files\NETGEAR\MA111 Configuration Utility\wlancfg4.EXE
C:\PROGRA~1\COMMON~1\AOL\110523~1\EE\AOLServiceHost.exe
C:\Program Files\Norton SystemWorks\Norton Antivirus\SAVScan.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\cidaemon.exe
C:\Program Files\America Online 9.0\waol.exe
C:\Program Files\America Online 9.0\shellmon.exe
C:\Program Files\America Online 9.0\aolwbspd.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\System32\wuauclt.exe
C:\My Shared Folder\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://192.168.0.1/
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll
O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Application Accelerator\iaanotif.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
O4 - HKLM\..\Run: [DwlClient] c:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [DVDTray] "C:\Program Files\HP DVD\Umbrella\DVDTray.exe"
O4 - HKLM\..\Run: [DVDBitSet] "C:\Program Files\HP DVD\Umbrella\DVDBitSet.exe" /NOUI
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1105231461\EE\AOLHostManager.exe
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: America Online Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O4 - Global Startup: MA111 Configuration Utility.lnk = C:\Program Files\NETGEAR\MA111 Configuration Utility\wlancfg.exe
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MUSICMATCH MX Web Player - {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmatch.com/mmz/openWebRadio.html (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O15 - Trusted Zone: www.goosemoose.com
O16 - DPF: {15AD4789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://public.windupdates.com/get_f...451589a6c286:56ec2024eefc6e67e7a8fea7bc3ecfd6
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://groups.msn.com/controls/PhotoUC/MsnPUpld.cab
O16 - DPF: {C3DFA998-A486-11D4-AA25-00C04F72DAEB} (MSN Photo Upload Tool) - http://sc.groups.msn.com/controls/PhotoUC/MsnPUpld.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{9E3162E5-71C5-4FA5-B31E-86C47DD53F9F}: NameServer = 205.188.146.145
O23 - Service: AOL Connectivity Service - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: Ati HotKey Poller - Unknown - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: IAA Event Monitor - Intel Corporation - C:\Program Files\Intel\Intel Application Accelerator\iaantmon.exe
O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Antivirus\navapsvc.exe
O23 - Service: Norton Unerase Protection - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~2\NPROTECT.EXE
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Antivirus\SAVScan.exe
O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~2\SPEEDD~1\NOPDB.EXE
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: WAN Miniport (ATW) Service - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
 

angeltherat

Thread Starter
Joined
Jul 19, 2003
Messages
138
forgot to mention, i have run adaware, spybot, and i have norton antivirus on this computer
 
Joined
Aug 1, 2003
Messages
51,988
What message do you receive, verbatim, when you right-click and click Delete?
 

angeltherat

Thread Starter
Joined
Jul 19, 2003
Messages
138
cannot delete acssetup.exe :Access is denied.
Make sure the disk is not full or write-protected
and that the file is not currently in use
***
insert any file name in the folder actually, this just happens to be the first one. in fact if i try it for each file in the folder, it will give me the same message.
 

angeltherat

Thread Starter
Joined
Jul 19, 2003
Messages
138
loaded the program, followed the instructions, got the following message:

action cancelled: access is denied

what can i try next?
 
Joined
Jan 30, 2003
Messages
1,098
Heres what i do when i get the same error message.
1)Hit control alt delete and go to the processes tab
2)Locate "explorer.exe" and click end task
3)Press yes and notice that your desktop will disappear
4)In the task manager go to file..then "new task (run)"
5)Hit browse and use the window that pops up to locate/delete the files that you do not want any more
6)when you are done, hit cancel and in the "open" box type "explorer.exe"
~Volia
enjoy :-D
 

angeltherat

Thread Starter
Joined
Jul 19, 2003
Messages
138
it seemed like it was gonna work but it didn't. i closed all open windows, ended explorer, tried to delete, and it didn't work.

what other tricks can i try?
 

angeltherat

Thread Starter
Joined
Jul 19, 2003
Messages
138
move on boot didn't work in safe mode either. the file has blocked alot of different attempts to delete the contents. i can change the containing folder name, the position of the folder, but the contents are off limits. so it seems.

i am gonna give this WhoLockMe thing a try now.
 

angeltherat

Thread Starter
Joined
Jul 19, 2003
Messages
138
wholockme didn't work at all or i am not using it correctly. dang it all i don't know what else i can do.
 

EAFiedler

Retired Moderator
Joined
Apr 25, 2000
Messages
14,172
Hi angeltherat

In Task Manager, killing all instances of processes running which refer to AOL does not allow access to the file?

Are you disconnected from the Internet when you are attempting this?
 

angeltherat

Thread Starter
Joined
Jul 19, 2003
Messages
138
yup. i disconnect each time, and infact i even unplug the wireless to make sure. i have also tried it in safe mode. it just refuses to let me delete it. no administrators are even allowed to delete it.

if access is denied to everyone, then who has access to delete the file? does the computer have a private account i don't know about? (this is not a second hand computer either)
 

EAFiedler

Retired Moderator
Joined
Apr 25, 2000
Messages
14,172
Take a look at this link, from Kelly's Korner:
http://www.kellys-korner-xp.com/xp_d.htm#del
Excerpt
Delete - Can't Delete Files or Folders

Checkpoints/workarounds: Test the Delete after each suggestion.

1. Go to Start/Run/CMD and type in: RD /S [drive:] path
2. Open Notepad and save the (blank) file with the name of the undeletable file. Under save as, navigate to the file, delete.
3. Move the file into a new directory and then delete the directory.

4. Close all open apps. Open a command prompt (Start/Run/CMD) and navigate to the directory with the offending file(s). Then open the Task Manager and click on the Processes tab, select "explorer.exe" under Image Name. Click "End Process".

In the opened Command Prompt, DEL the offending files (DEL *.mpg, DEL mus*.avi, DEL test.wmv, etc.) Once done, go back to the task manager and click on the Applications tab. Click the "New Task..." button. in the dialog, type explorer.exe and click OK.

Note: Could also opt for: ATTRIB -H -R -S filename before the DEL.

5. Or you can use Process Explorer: http://www.sysinternals.com/ntw2k/freeware/procexp.shtml. Use the search function to find every handle that Explorer.Exe has open and close them (right-click on the file and choose 'close handle'). Then delete the file(s) in question.

NTFS: "Access Denied" Error Message When You Try to Delete a File
http://support.microsoft.com/default.aspx?scid=KB;EN-US;298345
1. Go to Start/Run/CMD and type in: RD /S [drive:] path
SYNTAX
Removes (deletes) a directory.

RMDIR [drive:]path
RD [drive:]path

Windows 2000 and Windows XP Syntax.

RMDIR [/S] [/Q] [drive:]path
RD [/S] [/Q] [drive:]path

/S Removes all directories and files in the specified directory in addition to the directory itself. Used to remove a directory tree.
/Q Quiet mode, do not ask if ok to remove a directory tree with /S.
 

crjdriver

Moderator
Joined
Jan 2, 2001
Messages
41,083
If the above does not work for you, boot into the Recovery Console. From the RC you will be able to delete the file.
 
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