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Solved: Unable to Log Off My Computer

Discussion in 'Windows XP' started by swats404, Jun 13, 2006.

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  1. swats404

    swats404 Account Closed Thread Starter

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    Jun 12, 2006
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    Lately, I have been having problems logging off my computer. I would press ...START...then...LOG OFF...and nothing will happen. Anything I can do to fix this? My only work around is to unplug the computer. Any useful information will be helpful. Thanx.
     
  2. pehbond

    pehbond

    Joined:
    Nov 22, 2005
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    do you have hjt as you may have a program running that is stopping the stop procedure to happen.
     
  3. bkzballa

    bkzballa

    Joined:
    Oct 13, 2005
    Messages:
    929
    I had the same problem, except it was that i could not shut down. I click START>TurnOffComputer>Turn Off and nothing would happen. I would have to log off then turn of from there. The problem went away though.
     
  4. lee85boro

    lee85boro

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    Jun 12, 2006
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    is it possible that these computers are old and have alot of junk installed ?
     
  5. ashmo_uk

    ashmo_uk

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  6. swats404

    swats404 Account Closed Thread Starter

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    I've looked at www.windowsnetwork.com site for information about the shutting down windows issue.

    facts:

    My computer does not restart when I attempt to shut down
    I have Roxio Media Creator 8 (latest version, so I'm sure there bug is fixed in that version)
    Clear Virtual Memory Pagefile is Disabled

    so everything looks good, but for some reason, I still cannot restart or even shut down my computer.


    ok, I just went to the other website (support.microsoft.com) and I set my computer up so everytime I close a brower it will automatically delete my cache. That was microsoft's solution to the problem...i will try this out and see if it works..but until then here is my HJT log...


    Logfile of HijackThis v1.99.1
    Scan saved at 11:31:36 AM, on 6/13/2006
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.5346.0005)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Windows Defender\MsMpEng.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
    C:\Program Files\Common Files\Roxio Shared\SharedCOM8\RoxMediaDB.exe
    C:\Program Files\Common Files\Roxio Shared\SharedCOM8\RoxWatch.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Lavasoft\Ad-Aware SE Professional\Ad-Watch.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Documents and Settings\Joe\Desktop\hijackthis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr7/*http://www.yahoo.com/ext/search/search.html
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaults/sp/msgr7/*http://www.yahoo.com
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://home.netscape.com/home/winsearch200.html
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://home.netscape.com
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr7/*http://www.yahoo.com
    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
    O1 - Hosts: 216.19.0.250 idenupdate.motorola.com
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_07\bin\ssv.dll
    O4 - HKCU\..\Run: [Yahoo! Pager] "C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE" -quiet
    O4 - HKCU\..\Run: [AWMON] "C:\Program Files\Lavasoft\Ad-Aware SE Professional\Ad-Watch.exe"
    O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
    O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
    O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
    O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_07\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_07\bin\ssv.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
    O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
    O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O11 - Options group: [INTERNATIONAL] International*
    O12 - Plugin for .wma: C:\PROGRA~1\Netscape\COMMUN~1\Program\PLUGINS\npdsplay.dll
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1128657120562
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
    O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: LiveShare P2P Server (RoxLiveShare) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\SharedCOM8\RoxLiveShare.exe
    O23 - Service: RoxMediaDB - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\SharedCOM8\RoxMediaDB.exe
    O23 - Service: RoxUpnpRenderer (RoxUPnPRenderer) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\SharedCom\RoxUpnpRenderer.exe
    O23 - Service: RoxUpnpServer - Sonic Solutions - C:\Program Files\Roxio\Easy Media Creator 8\Digital Home\RoxUpnpServer.exe
    O23 - Service: Roxio Hard Drive Watcher (RoxWatch) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\SharedCOM8\RoxWatch.exe


    note: is you see any other issues with my HJT log, please let me know....thanx for everyone's advice on this matter. =)
     
  7. swats404

    swats404 Account Closed Thread Starter

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    Messages:
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    I set my both my browsers IE and Firefox to automatically delete cache after use. I also deleted my all temp internet files and cache on my computer and I am still unable to log off or shut down at all...pls help.
     
  8. lee85boro

    lee85boro

    Joined:
    Jun 12, 2006
    Messages:
    129
    cud be a software/windows conflict... if this has happened happened recently then try uninstalling recent software installed on your pc.. you can always put it back on
     
  9. bkzballa

    bkzballa

    Joined:
    Oct 13, 2005
    Messages:
    929
    1. My computer isn't really that old. Hardware is acceptable.
    2. No junk. I only have what i need or want LOL. I have anti-virus software & firewall & consistenly check HJT on this Beautiful Website. LOL.
    3. You said it could be some software, i agree because it happens to me once in long, long time. Hasn't happend to me since a while now :)
     
  10. otomer

    otomer

    Joined:
    Jun 14, 2006
    Messages:
    2
    Does the problem persists in safe mode (you can also try msconfig to (Start==> Run ==> MSConfig )run a minimal set, and then gradually restoring services and applications)?

    Then you can find out which piece of software/Driver is causing the problem.

    Does the problem also occurs when you are logged in as a diffrent user? if not try creating a new user profile and just copy the data

    Tomer
     
  11. swats404

    swats404 Account Closed Thread Starter

    Joined:
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    problem has been solved. it was a problem with one of the programs that i had installed on my computer. recently i un-installed about 3 programs, and the problem hasn't occurred since then.

    thanx.
     
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