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Solved: Unable to log on to computer

Discussion in 'Windows 7' started by Johnspats48, Apr 19, 2011.

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  1. Johnspats48

    Johnspats48 Thread Starter

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    Hello,

    I tried to log on to my computer by clicking on my desktop icon. As soon as I clicked it I got this message " The user Profile Service failed the logon User Profile cannot be loaded".

    There are 2 other users on the computer and are able to access their desktops no problem. Is there a fix and how did this happen?

    Thanks
    John H.
     
  2. samaycsa

    samaycsa

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    Hello John H,

    Have you tried deleting your Windows Seven profile on your machine ? Are you an administrator on your machine ?
     
  3. TerryNet

    TerryNet Terry Moderator

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  4. Johnspats48

    Johnspats48 Thread Starter

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    I have not tried that, and no I am not the administrator, My wife is. We can view my profile from her desktop. Will deleting the profile erase my desktop?
     
  5. Johnspats48

    Johnspats48 Thread Starter

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  6. TerryNet

    TerryNet Terry Moderator

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    Yes, of course. It can be one of the causes of the error message you get.
     
  7. samaycsa

    samaycsa

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    Deleting your profile will delete your desktop icons, as well as things such as your Internet Explorer favorites and some other customizations you might have in Microsoft Office (Word Macros, Excel templates etc and maybe your MyDocuments folder also).

    In order to be safe, you can make a copy of your profile folder somewhere before deleting it. In Windows7 your profiles folder is typically located at C:\Users\YourUserNameHere. You can copy this folder to an alternate location such as C:\Temp directory. You can log in with your own account to make the copy or even use your wife's admin account.

    Also, to delete your corrupt profile, follow the following procedure:

    - Restart your computer (Yes this is important to clear any hooks in your profile sometimes)
    - Log on to the machine with an admin account (other than the profile account you want to delete)
    - Click on the Start Button then right click My Computer and choose Properties
    - Click on "Advanced System Settings"
    - Under user profiles section, click on Settings
    - Highlight the user profile you want to delete and click the Delete button

    The profile is now deleted, now you can log on again with your username and password and it will create a fresh profile for you and I am sure this time you will be able to see your desktop.

    Let us know of your results!
    Good Luck :)
     
  8. samaycsa

    samaycsa

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    Just following up John.. did you have any luck ?
     
  9. Johnspats48

    Johnspats48 Thread Starter

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    We did, We were able to delete the profile (after copying the needed Files). We had to go through the registrry to do it but we or I should say my wife was succesful.

    I do want to thank You for your insight and advice. You were very helpful.
     
  10. Johnspats48

    Johnspats48 Thread Starter

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    Thank You TerrNet for all the assistance you have given us in getting my profile back up and running. Thank You fo rthe article from Microsoft. My wife was able to remedy the situation by going through the registry.
     
  11. TerryNet

    TerryNet Terry Moderator

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    You're welcome. :) Glad we could help.
     
  12. samaycsa

    samaycsa

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    You are welcome ! Glad to be of help :)
     
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