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Solved: Unable to obtain ip address vista

Discussion in 'Networking' started by imckenzie, Dec 8, 2010.

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  1. imckenzie

    imckenzie Thread Starter

    Joined:
    Dec 8, 2010
    Messages:
    8
    Hi,
    I appreciate any responses as I understand how busy everyone is.

    The problem I have is with my friends HP pavillion dv6000 Vista Home Premium SP2 with a NVIDIA nForce NIC

    He has been unable to connect to the internet for some time now. We did all the standard ts (reboot modem, contact service provider, change out cables ect.) to no avail. When we connected another lappy to his modem it connected no problem.

    I took his laptop home, hooked it up to my modem, no connection, then i hooked it up to my router, no connection.

    I tried to run ipconifg/release and got the following message

    an error occured while releasing interface loopback psuedo-interface 1 : the system cannot find the file specified

    which led me to this post
    http://social.answers.microsoft.com...g/thread/4261cacb-e924-4d74-a349-4f3b898c27a9
    and this post
    http://support.microsoft.com/kb/299357

    when i try netsh int ip reset resetlog.txt
    i get
    Reseting Echo request, failed.
    Access is denied
    Reseting Global, OK!
    Reseting Unicast Address, OK!
    Reseting Route, OK!
    A reboot is required to complete this action.


    after the reboot still can't connect.

    I have also tried what this post suggests to
    http://support.microsoft.com/kb/928233/en-us

    I have also tried uninstalling the NIC from the device manager and then rebooting.

    Finally went in to the TCP/IPv4 Properties clicked use the following ip address:
    and entered
    IP address 192.168.1.7
    Subnet mask : 255.255.255.0
    Default Gateway 192.168.1.1
    and
    Preferred DNS server: 192.168.1.1

    This actually got it to connect, but it doesn't solve my problem because this won't work for my friend at his house because he doesn't have a router, and there is clearly another problem preventing the computer from obtaining an ip address directly.

    I should also mention that i have turned off the anti virus, firewall, ect.

    I really dont know where to go from here. I appreciate any suggestions that you may have
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,910
    First Name:
    Wayne
    reset the pc to use automatic IP and DNS
    then post a ipconfig /all - here - you may need to put onto a notepad and then reset the ip etc and post
    lets also look at the services and see if they are correct

    ------------------------------------------------------------------------
    {ipconfig /all}
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here
    We would like to see the results from ipconfig /all post back the results here
    -> Start
    -> (XP - enter the following in the RUN box)
    cmd /k ipconfig /all
    -> (Vista or Windows 7 - enter the following in the Search box)
    cmd /k ipconfig /all

    A black box will appear on the screen -
    rightclick in the box
    select all
    enter
    control key + C key - to copy

    then reply here and
    control key + V to paste
    ------------------------------------------------------------------------
    post back the status - started/stopped and automatic/manual
    Check your Services are Started on all PCs:
    • COM+ Event System (for WZC issues)
    • Computer Browser
    • DHCP Client
    • DNS Client
    • Network Connections
    • Network Location Awareness
    • Remote Procedure Call (RPC)
    • Server
    • TCP/IP Netbios helper
    • Wireless Zero Configuration (XP wireless configurations only)
    • WLAN AutoConfig (Vista wireless configurations only)
    • Workstation

    Note: You can check the services in Control Panel, Administrative Tools, Services.

    All of these services should be started, and their startup type should be automatic (or perhaps manual).

    If a service is not running, open it's properties and check the dependencies. Check each of the dependencies and see which one is preventing the service from running.

    Checking the event log is also a good idea here, there may be clues to what is failing.
    Start > control panel > administrative tools > event Viewer

    ------------------------------------------------------------------------
     
  3. imckenzie

    imckenzie Thread Starter

    Joined:
    Dec 8, 2010
    Messages:
    8
    this is the result of ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Rick-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : Yes
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
    Physical Address. . . . . . . . . : 00-00-00-00-00-00
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Autoconfiguration IPv4 Address. . : 169.254.222.42(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Default Gateway . . . . . . . . . :
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter Local Area Connection* 6:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #9
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 14:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 20:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #8
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 21:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #9
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 22:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #10
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 67:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{7BDFDF5B-62FE-4822-A38A-D3FE55E96
    19A}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 35:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #17
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 41:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #21
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 46:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #22
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 54:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #24
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 55:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #25
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 56:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #26
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 59:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #29
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 62:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #32
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 63:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : 6TO4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 64:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #5
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 65:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #8
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 69:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #10
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\Rick>

    As for the services;


    • COM+ Event System Started Automatic
    • Computer Browser Started Automatic
    • DHCP Client Started Automatic
    • DNS Client Started Automatic
    • Network Connections Started Manual
    • Network Location Awareness Started Automatic
    • Remote Procedure Call (RPC) Started Automatic
    • Server Started Automatic
    • TCP/IP Netbios helper Started Automatic
    • Wireless Zero Configuration
    • WLAN AutoConfig Started Automatic
    • Workstation Started Automatic
     
  4. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,910
    First Name:
    Wayne
    you have ICS enabled so that needs to be disabled
    This is a guide to turn on ICS - so you want to turn off

    VISTA
    http://www.windowsreference.com/win...ternet-connection-sharing-ics-setup-in-vista/

    Also lets try the TCP/IP reset again

    TCP/IP stack repair options for use with Vista/Windows 7.

    Start, Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

    Note: Type only the text in bold for the following commands.

    Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

    Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

    Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

    Reboot the machine.

    If you receive the message
    The requested operation requires elevation.
    The please open the command prompt as administrator - as requested above
    Start, Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.


    Post back the results here
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    ------------------------------------------------------------------------
     
  5. imckenzie

    imckenzie Thread Starter

    Joined:
    Dec 8, 2010
    Messages:
    8
    ICS - I tried to follow the directions in the line you sent but when i open the connections properties window there is no sharing tab. Is there another way to turn off ICS?
    [​IMG]

    C:\Windows\system32>netsh winsock reset catalog

    Sucessfully reset the Winsock Catalog.
    You must restart the computer in order to complete the reset.


    C:\Windows\system32>netsh int ipv4 reset reset.log
    Reseting Echo Request, failed.
    Access is denied.

    Reseting Interface, OK!
    A reboot is required to complete this action.


    C:\Windows\system32>netsh int ipv6 reset reset.log
    Reseting Echo Request, failed.
    Access is denied.

    There's no user specified settings to be reset.


    C:\Windows\system32>
     
  6. etaf

    etaf Moderator

    Joined:
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    Messages:
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    First Name:
    Wayne
    try tcp/ip stack repair in safe mode - and make sure you run as administrator
    as the pc starts keep tapping F8 a menu will appear - choose - safemode
     
  7. imckenzie

    imckenzie Thread Starter

    Joined:
    Dec 8, 2010
    Messages:
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    Ok, I have been researching this for the past few days and another thread I saw the user was able to resolve the problem after doing a factory recovery. I tried this but got nowhere. here is the results of doing the stack in safe mode


    C:\Windows\system32>netsh winsock reset catalog
    Sucessfully reset the Winsock Catalog.
    You must restart the computer in order to complete the reset.

    C:\Windows\system32>netsh int ipv4 reset reset.log
    Reseting Echo Request, failed.
    Access is denied.
    Reseting Interface, OK!
    A reboot is required to complete this action.

    C:\Windows\system32>netsh int ipv6 reset reset.log
    Reseting Echo Request, failed.
    Access is denied.
    There's no user specified settings to be reset.

    Also, here is the message when i try ipconfig /renew

    C:\Windows\system32>ipconfig /renew
    Windows IP Configuration
    An error occurred while releasing interface Loopback Pseudo-Interface 1 : The sy
    stem cannot find the file specified.
    The operation failed as no adapter is in the state permissible for
    this operation.
    C:\Windows\system32>
     
  8. etaf

    etaf Moderator

    Joined:
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    Messages:
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    First Name:
    Wayne
    Have you carried out a factory recovery on the system ?
    often you need to install drivers
    would you post back the device manager

    ------------------------------------------------------------------------
    {Device Manager}
    Post back the results in device manager
    If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC
    Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
    windows 7
    start > control panel> System and Security> Device Manager

    network adaptors, click on the + > post back the devices listed there
    are there any ! ? or X


    post a screen shot of the device manager - network adapters

    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
    To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here
    ------------------------------------------------------------------------
     
  9. Couriant

    Couriant Trusted Advisor

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    Messages:
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    First Name:
    James
    out of curiousity, what happens if you type in command prompt ping 127.0.0.1
     
  10. imckenzie

    imckenzie Thread Starter

    Joined:
    Dec 8, 2010
    Messages:
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    Etaf,
    I carried out a factory recovery
    In the device manager under Network Adaptors there is 1 listing the NVIDIA nForce Networking Controller

    Couriant,


    C:\Users\Administrator>ping 127.0.0.1
    Pinging 127.0.0.1 with 32 bytes of data:
    Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
    Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
    Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
    Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
    Ping statistics for 127.0.0.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
    C:\Users\Administrator>
     

    Attached Files:

  11. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    77,006
    First Name:
    Terry
    Sounds like the NIC is defective. In case it is only having trouble auto detecting speed try setting it to 100 Mbps full duplex or 10 Mbps full duplex or those speeds with half duplex. (In Device Manager right click on the adapter - Properties - Advanced tab - look for a 'speed & duplex' property.)

    In case it is only having trouble with Dhcp try setting a static IP configuration.
     
  12. imckenzie

    imckenzie Thread Starter

    Joined:
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    Messages:
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    TerryNet,
    I tried setting it to 100 Mbps full duplex, 10 Mbps full duplex, 100Mbps Half Duplex and 10 Mbps Half Duplex. No Luck. I assume it is only having problems with Dhcp, because I can plug it in to my router, set a static ip and get online.
     
  13. TerryNet

    TerryNet Moderator

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    Messages:
    77,006
    First Name:
    Terry
    Sounds like you found the defect. :) If your friend is satisfied with that workaround he may get many more years of use from that NIC.
     
  14. Couriant

    Couriant Trusted Advisor

    Joined:
    Mar 26, 2002
    Messages:
    32,340
    First Name:
    James
    the ping test i gave you was to test the nic and that's fine. One other thought I had was maybe a 3rd party firewall like norton and mccaffe could be stopping the computer getting an ip address.

    But really a static IP should suffice here :)
     
  15. TerryNet

    TerryNet Moderator

    Joined:
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    First Name:
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    I know that you know better than that my friend. :) ping 127.0.0.1 tests the stack. Ping of the NIC's IP address tests the NIC and helps determine if a firewall has clamped down extremely hard.
     
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