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Solved: Unable to Receive All Emails (Windows Live Mail)

Discussion in 'Web & Email' started by CyanideBubblegum, Aug 6, 2009.

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  1. CyanideBubblegum

    CyanideBubblegum Thread Starter

    Joined:
    Sep 21, 2007
    Messages:
    21
    Running Vista (64 bit) and using Windows Live Mail. The account in question is an ISP account and there are no other accounts being used.

    The problem occurs when I try to retrieve new messages from the server. I only receive the first 53 and then it seems to hang on number 54 until I receive the following error message:

    "Unable to send or receive messages for the POP.cogeco.ca account. Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity.

    Server: 'POP.cogeco.ca'
    Windows Live Mail Error ID: 0x800CCC0F
    Protocol: POP3
    Port: 110
    Secure(SSL): No"

    This occurs ad nauseam every time I try to receive emails or restart the program resulting in multiple copies of the first 53 emails. Originally, this problem started in Windows Mail and I thought by switching to Windows Live Mail the problem might be fixed, but it seems to have made no difference. I'm also running ESET Smart Security and tried disabling the email scanning (in Windows Mail, couldn't find the option in Live Mail) as well as disabling the program itself. The problem seems to occur even when it isn't running.

    Any help would be greatly appreciated.
     
  2. VistaRookie

    VistaRookie

    Joined:
    Apr 26, 2008
    Messages:
    1,956
    Sign in to your ISP webmail and delete the emails down
    to and including #54.

    It is probably either corrupted or too large.

    WLM is able to handle email scanning - generally, so if
    you can't disable the scanning, it should be OK. If it was
    WM, you would be better off without scanning.

    Although in neither case would email scanning be a
    necessity. Anti-virus would stop malware coming onto
    your hard drive, regardless if it comes from your
    browser, a download or an email.

    Quote from Norton/Symantec
    Is my computer still protected against viruses if I disable Email Scanning?
    Disabling Email Scanning does not leave you unprotected against viruses
    that are distributed as email attachments. Norton AntiVirus Auto-Protect
    scans incoming files as they are saved to your hard drive, including email
    and email attachments. Email Scanning is just another layer on top of this
    To make sure that Auto-Protect is providing the maximum protection,
    keep Auto-Protect enabled and run LiveUpdate regularly to ensure that
    you have the most recent virus definitions.
     
  3. CyanideBubblegum

    CyanideBubblegum Thread Starter

    Joined:
    Sep 21, 2007
    Messages:
    21
    Thanks, that did it!
     
  4. VistaRookie

    VistaRookie

    Joined:
    Apr 26, 2008
    Messages:
    1,956
    You are welcome(y)
     
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