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Solved: Unable to save file to network from Office 2007

Discussion in 'Business Applications' started by db365, Jul 14, 2010.

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  1. db365

    db365 Thread Starter

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    Using Office 2007, I can save files, Word/Excel, on my laptop. But I can not save to the network server. When I try to save to the server, a file is created with no information in it, and I received an error message that "file was not saved". I can paste and copy the file to the server. Had a local IT guy look at it and was unable to fix the problem. Don't know what to do next. Any thoughts?
     
  2. Phantom010

    Phantom010 Trusted Advisor

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  3. db365

    db365 Thread Starter

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    Downloaded the hotfix from Microsoft but it came up during the install that the fix is not for our verison of Office. Any other thoughts?
     
  4. DaveA

    DaveA Trusted Advisor Spam Fighter

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    Can you tell us more about this nework?
    Such as is it a Domain or a workgroup, if domain what server OS is being used?
    What OS is on the local machine?
     
  5. db365

    db365 Thread Starter

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    We are part of a workgroup. The pc has Windows XP. This issue is only started about two months ago. We had been able to save prior to two months ago. Not sure what has caused the problem. I've had two different IT people look at this and they were unable to save any files other than to the pc itself.
     
  6. HiTechCoach

    HiTechCoach

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    Pardon me for jumping in here ...

    Do you have all the Office 2007 updated installed? Do you have SP2 installed?
     
  7. DaveA

    DaveA Trusted Advisor Spam Fighter

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    Can you save to this server using any other program other than Office?
     
  8. db365

    db365 Thread Starter

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    Yes all Office updates are installed and also all sp2 and 3 are installed
     
  9. db365

    db365 Thread Starter

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    DaveA, I went in and save a notepad file to the server and it saved it and the file had the information in it.
     
  10. DaveA

    DaveA Trusted Advisor Spam Fighter

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    Are you using "Mapped" drive or are you browsing to the drive and folder, to do this "Save As"?
     
  11. db365

    db365 Thread Starter

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    I have done it both ways and they both fail to save.
     
  12. HiTechCoach

    HiTechCoach

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    What version of Windows are you using?

    1) In Windows 7, do you have network discovery turned on?


    2) Are you saving to trusted location?
     
  13. db365

    db365 Thread Starter

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    No, we are still on XP. Does XP have that also?
     
  14. HiTechCoach

    HiTechCoach

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    AFAIK, this was not part of XP.
     
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