Solved: unable to update windows 7, error code:666

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legal_xchech

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Joined
Dec 6, 2005
Messages
27
Windows 7 Home Premium 64bit SP1

Apparently her computer has not been able to update 1 file (KB2742595) since it's first attempt on 1/10/2013. And unable to update (KB2789642) since 2/14/2013. The 2 files have been trying to update every few days with no success.

Every time the two mentioned files fail it gives the error code as : error 666. when i ask for more details it gives this information: "WindowsUpdate_00000666" "WindowsUpdate_dt000"

It is worth noting that there have been some updates that have been successful.

A search on the internet provides no results except for a handful in other countries/languages but provide no solution. Any help would be greatly appreciated because I'm assuming her computer is way behind on more than a couple security updates.

below are the most recent details of the 2 failed updates

Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008, Server 2008 R2 for x64 (KB2742595)

Installation date: ‎3/‎25/‎2013 3:03 PM

Installation status: Failed

Error details: Code 666

Update type: Important

A security issue has been identified that could allow an unauthenticated remote attacker to compromise your system and gain control over it. You can help protect your system by installing this update from Microsoft. After you install this update, you may have to restart your system.

More information:
http://go.microsoft.com/fwlink/?LinkID=261905

Help and Support:
http://support.microsoft.com



And the second one:



Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008, Server 2008 R2 for x64 (KB2789642)

Installation date: ‎3/‎25/‎2013 3:03 PM

Installation status: Failed

Error details: Code 666

Update type: Important

A security issue has been identified that could allow an unauthenticated remote attacker to compromise your system and gain control over it. You can help protect your system by installing this update from Microsoft. After you install this update, you may have to restart your system.

More information:
http://go.microsoft.com/fwlink/?LinkID=273905

Help and Support:
http://support.microsoft.com
 

legal_xchech

Thread Starter
Joined
Dec 6, 2005
Messages
27
Thanks for the reply.

I downloaded but am unable to install due to lack of space on the OS drive. There are absolutely no personal files on the OS drive to move. Everything is stored on the D drive.

So then I tried re-partitioning the os drive (with mini tool partition wizard) to make it larger but am not able to due to the D drive being in use. When prompted to restart and try to repartition before windows loads, it errors and says to defragment the D before continuing, which I did but did not resolve the problem.

How should i proceed?
 

flavallee

Trusted Advisor
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First Name
Frank
Download and save the

TSG System Information Utility (SysInfo.exe)

After it's been downloaded and saved, double-click it to run it.

Information about that computer will appear.

Return here to your thread, then copy-and-paste the entire text here.

-------------------------------------------------------
 

legal_xchech

Thread Starter
Joined
Dec 6, 2005
Messages
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Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i5 CPU M 450 @ 2.40GHz, Intel64 Family 6 Model 37 Stepping 5
Processor Count: 4
RAM: 3892 Mb
Graphics Card: Intel(R) HD Graphics, 1722 Mb
Hard Drives: C: Total - 39996 MB, Free - 495 MB; D: Total - 421839 MB, Free - 250398 MB;
Motherboard: Dell Inc., 0R225F
Antivirus: Avira Desktop, Updated and Enabled
 

legal_xchech

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Dec 6, 2005
Messages
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so i uninstalled a bunch of programs that we weren't using and came up with 3GB of space. I tried installing .net framework 4.5 but it came up with a fatal error.

here is the installation log:

OS Version = 6.1.7601, SP = 1.0, Platform 2, Service Pack 1
OS Description = Windows 7 - x64 Home Premium Edition Service Pack 1
MSI = 5.0.7601.17807
Windows version = amd64_windowsfoundation_31bf3856ad364e35_6.1.7600.16385_none_5f2ecc1aaa4ac3b2.manifest
Windows servicing = 6.1.7601.17592
CommandLine = D:\70b8cdaa62bb27e3b7\\Setup.exe /x86 /x64
TimeZone = Eastern Daylight Time
Initial LCID = 1033
Using Simultaneous Download and Install mechanism
Operation: Installing
Package Name = Microsoft .NET Framework 4.5 Setup
Package Version = 4.5.50709
User Experience Data Collection Policy: Disabled
Number of applicable items: 12
Exe (D:\70b8cdaa62bb27e3b7\SetupUtility.exe) succeeded.
Exe Log File: dd_SetupUtility.txt
ServiceControl operation succeeded!
ServiceControl operation succeeded!
ServiceControl operation succeeded!
ServiceControl operation succeeded!
Exe (D:\70b8cdaa62bb27e3b7\SetupUtility.exe) succeeded.
Exe Log File: dd_SetupUtility.txt
MSI (D:\70b8cdaa62bb27e3b7\netfx_Full_x64.msi) Installation failed. Msi Log: Microsoft .NET Framework 4.5 Setup_20130326_225754367-MSI_netfx_Full_x64.msi.txt
Exe (D:\70b8cdaa62bb27e3b7\SetupUtility.exe) succeeded.
Exe Log File: dd_SetupUtility.txt
MSI (D:\70b8cdaa62bb27e3b7\netfx_Full_x64.msi) Installation failed. Msi Log: Microsoft .NET Framework 4.5 Setup_20130326_225754367-MSI_netfx_Full_x64.msi.txt
Final Result: Installation failed with error code: (0x80070643), "Fatal error during installation. " (Elapsed time: 0 00:07:29).
 

flavallee

Trusted Advisor
Joined
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Messages
81,334
First Name
Frank
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i5 CPU M 450 @ 2.40GHz, Intel64 Family 6 Model 37 Stepping 5
Processor Count: 4
RAM: 3892 Mb
Graphics Card: Intel(R) HD Graphics, 1722 Mb
Hard Drives: C: Total - 39996 MB, Free - 495 MB; D: Total - 421839 MB, Free - 250398 MB;
Motherboard: Dell Inc., 0R225F
Antivirus: Avira Desktop, Updated and Enabled
I'm guessing that you have a Dell Studio 1569 laptop that came with Windows 7(64-bit) and a 500 GB hard drive.

How did the hard drive get partitioned into such a small C partition and such a large D partition? I'm pretty sure it came in a single C partition.

I've never partitioned a hard drive nor used partitioning software, so someone who is experienced in that area will need to assist you.

---------------------------------------------------------
 

legal_xchech

Thread Starter
Joined
Dec 6, 2005
Messages
27
That is correct. It is a Dell and came with a single drive. I repartitioned immediately (as i have with all my laptops) when we purchased it a couple years ago and have not had any problems with any partitions I've done. Does that explain why .Net framework failed?
 

flavallee

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Joined
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Messages
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Frank
I've never found a valid reason for partitioning a hard drive.

Many people believe that storing and saving their personal data in a separate partition will protect it.

In reality if the hard drive dies, it affects all partitions and not just the partition that the Windows operating system is in.

If you have personal data that's important and irreplaceable to you, save it in an external USB hard drive or in CD-R's/DVD-R's or in both.

-------------------------------------------------------

I can't advise you why the Microsoft .NET Framework install is failing.

You might consider using JavaRa 2.1 to uninstall all versions currently in your computer, then do a reinstall of versions 3.5 SP1 and 4.5.

-------------------------------------------------------
 

legal_xchech

Thread Starter
Joined
Dec 6, 2005
Messages
27
Regardless of the reasons to partition or not, is the partition causing my problems? If so, how can I fix it?

Also, where can I find the files to reinstall .net framework 3.5sp1, 4.0 and 4.5?

Thanks
 

legal_xchech

Thread Starter
Joined
Dec 6, 2005
Messages
27
I was able to repartition the C drive and gave it an extra 20GB. However I am still unable to install NET Framework 4.5. Here is the installation log:

OS Version = 6.1.7601, SP = 1.0, Platform 2, Service Pack 1
OS Description = Windows 7 - x64 Home Premium Edition Service Pack 1
MSI = 5.0.7601.17807
Windows version = amd64_windowsfoundation_31bf3856ad364e35_6.1.7600.16385_none_5f2ecc1aaa4ac3b2.manifest
Windows servicing = 6.1.7601.17592
CommandLine = D:\09564e27da227f266f05\\Setup.exe /x86 /x64
TimeZone = Eastern Daylight Time
Initial LCID = 1033
Using Simultaneous Download and Install mechanism
Operation: Installing
Package Name = Microsoft .NET Framework 4.5 Setup
Package Version = 4.5.50709
User Experience Data Collection Policy: Disabled
Number of applicable items: 12
Exe (D:\09564e27da227f266f05\SetupUtility.exe) succeeded.
Exe Log File: dd_SetupUtility.txt
ServiceControl operation succeeded!
ServiceControl operation succeeded!
ServiceControl operation succeeded!
ServiceControl operation succeeded!
Exe (D:\09564e27da227f266f05\SetupUtility.exe) succeeded.
Exe Log File: dd_SetupUtility.txt
MSI (D:\09564e27da227f266f05\netfx_Full_x64.msi) Installation failed. Msi Log: Microsoft .NET Framework 4.5 Setup_20130519_161242289-MSI_netfx_Full_x64.msi.txt
Exe (D:\09564e27da227f266f05\SetupUtility.exe) succeeded.
Exe Log File: dd_SetupUtility.txt
MSI (D:\09564e27da227f266f05\netfx_Full_x64.msi) Installation failed. Msi Log: Microsoft .NET Framework 4.5 Setup_20130519_161242289-MSI_netfx_Full_x64.msi.txt
Final Result: Installation failed with error code: (0x80070643), "Fatal error during installation. " (Elapsed time: 0 00:06:36).


Any ideas about what I can do next?

Thanks!
 
Joined
Feb 17, 2008
Messages
2,637
hiya it looks like it is trying to install it to the D partition,see if you can change the path to C
 
Joined
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Messages
679
legal_xchech...

I'm not an expert here, but could the fact that some of your programs were installed without .NET 4.5 on the PC be causing the problem? I am thinking specifically of your anti-virus here. If, during installation, the program is set to detect which version of the .NET framework you are using, it may then block the upgrade somehow...

The only way I can think of to find out would be to uninstall your Avira A-V (and any firewall you may have added to the PC). Then try the upgrades.

Just thinking outside the box, but if it comes down to reformatting and re-installing Windows, maybe it's worth a try...
 
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