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Solved: Unidentified network

Discussion in 'Networking' started by glennom, Jan 6, 2013.

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  1. glennom

    glennom Thread Starter

    Joined:
    Jan 6, 2013
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    I have just returned from a weekend away where I was using my Dell Inspiron Windows7 laptop connecting to the hotel WiFi network with no problem (having done this successfully before elsewhere). Now at home I cannot connect to the Internet or my home WiFi network. I have the message Unidentified Network yet it also seems to show I am connected to my home network, yet I cannot access anything. We need to Skype someone in afew days time so need a solution quickly. Any suggestions.:confused:
     
  2. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
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    First Name:
    Terry
    Try to connect by ethernet and Wi-Fi and ...

    Please attach a screen shot of the Networks page (don't collapse the Radar, Connection or Signal History) of the Xirrus Wi-Fi Inspector. If you need help with that see TSG Posting a Screenshot. FWIW to take screen shots with Windows 7 or Vista I prefer to use the built-in Snipping Tool.

    Identify your network and also show ...

    Open a (black) Command Prompt window:
    Hold the Windows logo key and press r; in the Run box type cmd and click on OK.

    Type the following command:

    IPCONFIG /ALL

    [Note that there is no space between the slash and ALL.]

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
     
  3. glennom

    glennom Thread Starter

    Joined:
    Jan 6, 2013
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    Whilst wondering how best to provide the info to Terrynet, I remembered that I could talk to Dell. The support guy asked me to cable connect to my router (uncomfortable on the stairs for 2 hours but enabled him to take over the laptop). He suggested replacing the wireless network card; I was doubtful - still thought it was a problem caused by the hotel network. So went to my wife's office and tried to connect to the network there. Success! Returned home. Rebooted both router and laptop and connected! So no need for new wireless card. However still do not know the cause nor what actually cleared the problem. My view always was that the hotel network caused some conflict but the Dell guy could not find it. In talking to friends since, 2 have reported similar problems after using some hotel networks. this is the first time I have encountered the problem having used a number of hotel networks and then had no problem on returning home. A mystery - satisfactory in that the problem is resolved; unsatisfactory in that I do not know the cause. Anyway thanks for your interest. Glennom
     
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