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Solved: Uninstall Problems

Discussion in 'Business Applications' started by bootmic, Jan 16, 2007.

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  1. bootmic

    bootmic Thread Starter

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    My son bought a PC with two disk drives - a C drive and a second drive that had been partioned into D and E. He wanted to merge the D and E partitions into one D drive. Once he had assured me that the E partition contained only data and that he had copied the data, I gave him the instructions (including first converting from FAT32 to NTFS).

    However, it seems that he did have one program installed on the E partition, the free Acrobat Reader version 7.08.

    When he now tries to install Acrobat Reader (same version) on C or D drives, he is told that it already exists - and it does show on the Add/Remove Programs list. When he tries to uninstall Acrobat Reader, it fails with a message that says E:/ can't be accessed. So he can't install or uninstall the program.

    We've tried to install an earlier version but we get the message saying we already have a later version installed. But I suspect we would have hit the 'no E:' problem anyway.

    With great faith in the Tech Support Community, I told him that I didn't know how to remove Acrobat Reader from his system but there would be someone who does. Any help would be appreciated.

    The PC is running XP (SP2) and, in case it's relevant, both C & D drives have been successfully converted to NTFS. He's had no other problems following the merge of the D & E partitions into one D volume.

    Thanks for your time

    Tony McCrorie
     
  2. Tabvla

    Tabvla

    Joined:
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    You may want to try the following which consists of 2 stages.

    As with any process that affects the Registry it is always good practice to take a System Restore point and to backup the System State before proceeding.

    Logon as Administrator.

    1. Physically remove the program

    Using Windows Explorer navigate to the Program Files folder, find the location of Acrobat and delete the files. (Usually Program Files > Adobe > Reader v XX)

    Navigate also to Documents and Settings and then to the name of the user account(s). Within the account(s) under the folder "Application Data", delete the Adobe folder.

    2. Fixing the Registry

    You will of course still have Registry keys that refer to Acrobat. The easiest way to sort this out is to download a trial version (hopefully you will love the program and decide to pay for it!!) of Advanced Uninstaller Pro (see link below). When you have installed the program go to the Registry Tools and run Registry Cleaner. Look at the results of the scan and select anything to do with Acrobat and remove it.

    That should sort the problem.

    http://www.innovative-sol.com/

    .
     
  3. bootmic

    bootmic Thread Starter

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    Tabvla - hello

    Thank you for the reply and sorry for the delay in acknowledging it. My mother-in-law fell, broke her wrist and took over our life!! I'll follow your suggested steps to a solution and report back. Thanks again, much appreciated.

    Tony.
     
  4. bootmic

    bootmic Thread Starter

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    Tabvla - hello again.

    Problem solved thanks to your help.

    Kind regards from Tony.
     
  5. Tabvla

    Tabvla

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    Glad to be of help..... and thanks for the feedback.

    (y)
     
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