(Solved) uninstalling norton anti virus

[missmouse]

Hi, I have recently obtained an anti virus program called trend micro PC-cillin7.5 When I went to insall it I got a window telling me to delete an existing anti virus program as running more than 1 of these programs at once may cause the computer to lock up!
I have an old version of norton anti virus that came ready insalled on my computer but even after I seem to have uninstalled it the new program tells me that it has STILL detected another anti virus program & I must delete it!
HELP!

 

[eddie5659]

Hiya

Did you go via AddRemove to remove it? Also, lets see the startup programs. Go to Run and type MSINFO32
On the left choose Software Enviroment, then Startup Programs. Copy/paste the list here.

Regards

eddie

 

[TonyKlein]

This usually happens, if you uninstall a complicated program, which an antivirus is, without first disabling it.

Try <A HREF="http://www.vtoy.fi/jv16/shtml/regcleaner.shtml">RegCleaner</A>

Start the program. In the startup window you see all software that RC has detected on your computer.
Look for Norton/Symantec entries, and check them.
Be sure you don't check entries for other Norton programs you may have installed.

Select 'remove selected'.

Now go to Tools/registry cleanup, and select 'do them all'.
Check all found reg keys, and select 'delete selected'.
Everything removed is backed up, and can be restored easily, although this program does err on the cautious side.

Now reboot.

And let's have a look at your startup proggies, as Eddie already asked you.

Good luck,

 

[missmouse]

Hi, many thanx for replies, am unable to post the files as requesed as they are over 80 pages long!
will try the regcleaner prog, is this downloadable from the link you posted?
regards,
missmouse

 

[TonyKlein]

They can't possibly be over 80 pages long...

You must be looking in the wrong place.
It's a Windows Explorer type interface.

Just open Msinfo32, click on the plus sign next to Software environment, and then click Startup programs.

You'll see something as in here: http://forums.techguy.org/attachment.php?s=&postid=288551 (this is my Dutch language version of Windows, but you'll recognize it...)

Try that first, before attempting to install RegCleaner.

Good luck,

 

[missmouse]

Action Manager 32 Startup Group "C:\Program Files\ScannerU\AM32.EXE"

is this it eddie? ( was tying to print it!)

 

[missmouse]

Action Manager 32 Startup Group "C:\Program Files\ScannerU\AM32.EXE"
Office Startup Startup Group "C:\Program Files\Microsoft Office\Office\OSA.EXE" -b
RealDownload Startup Group "C:\Program Files\REAL\RealDownload\REALDOWNLOAD.EXE" -hidden
AOL Tray Icon Startup Group "C:\AOL 4.0i\aoltray.exe" -check
UD Agent Startup Group "C:\Program Files\United Devices\UD.exe"
EPSON Status Monitor 3 Environment Check Startup Group C:\Windows\system\E_SRCV03.EXE
Washer Registry (Per-User Run) C:\Program Files\Washer\washer.exe /0
Felix Registry (Per-User Run) C:\Program Files\ScreenMates\FELIX21.EXE
ScanRegistry Registry (Machine Run) c:\windows\scanregw.exe /autorun
TaskMonitor Registry (Machine Run) c:\windows\taskmon.exe
SystemTray Registry (Machine Run) SysTray.Exe
LoadPowerProfile Registry (Machine Run) Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
EM_EXEC Registry (Machine Run) c:\mouse\system\em_exec.exe
Multimedia Keyboard Registry (Machine Run) C:\Program Files\Netropa\Multimedia Keyboard\MMKeybd.exe
Onscreen Display Registry (Machine Run) C:\Program Files\Netropa\Onscreen Display\OSD.exe
NetZIPFolders Registry (Machine Run) C:\Program Files\Netzip Classic\nzfprop.exe /startup
RealTray Registry (Machine Run) C:\Program Files\Real\RealPlayer\realplay.exe SYSTEMBOOTHIDEPLAYER
CriticalUpdate Registry (Machine Run) c:\windows\SYSTEM\wucrtupd.exe -startup
SaveNow Registry (Machine Run) C:\PROGRA~1\SAVENOW\SaveNow.exe
Pop-Up Stopper Registry (Machine Run) "C:\PROGRAM FILES\PANICWARE\POP-UP STOPPER\DPPS2.EXE"
LoadPowerProfile Registry (Machine Service) Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
Machine Debug Manager Registry (Machine Service) C:\WINDOWS\SYSTEM\MDM.EXE

 

[TonyKlein]

Well, that doesn't look so bad at all.
There's some stuff you can remove from startup, if you feel like it.
It doesn't do much more than slowing you down.

Go to Start/run, and type msconfig.
On the Startup tab, UNcheck the following items:

Office Startup Startup Group "C:\Program Files\Microsoft Office\Office\OSA.EXE" -b
RealDownload Startup Group "C:\Program Files\REAL\RealDownload\REALDOWNLOAD.EXE" -hidden
TaskMonitor Registry (Machine Run) c:\windows\taskmon.exe
EM_EXEC Registry (Machine Run) c:\mouse\system\em_exec.exe
NetZIPFolders Registry (Machine Run) C:\Program Files\Netzip Classic\nzfprop.exe /startup
CriticalUpdate Registry (Machine Run) c:\windows\SYSTEM\wucrtupd.exe -startup
SaveNow Registry (Machine Run) C:\PROGRA~1\SAVENOW\SaveNow.exe
Machine Debug Manager Registry (Machine Service) C:\WINDOWS\SYSTEM\MDM.EXE

Click OK, close Msconfig, and reboot .


Now this doesn't solve our Norton problem.

Try RegCleaner from the link I gave you in my first post.

But go slowly, and don't remove anything else than Norton and Symantec items that you're sure belong to your former virus scanner, and NOT to any Norton stuff you may have running at present.

Please do it exactly as I've described.

Reboot when done.

Good luck,

 

[eddie5659]

Hiya

I don't think its in there, but I could be wrong. Could the Washer entry be doing anything? This is part of window washer.

Apart from that, have you tried RegCleaner that Tony suggested?

eddie

 

[hewee]

Maybe Norton did not get uninstalled right because of the NAVAPW32.

Here is some notes on it at http://home.att.net/~wymette/programs/NortonAv.txt

Look ar the From Symantec Online Technical Support:

 

[missmouse]

Hey thanx for the help guys, that seems to have done the trick im up & running with my new prog now but I have one last query:-
when I first boot up my machine , b4 I get to "windows98" I get a page of DOS:- "cannot find device file... blah blah blah!...... symantic... etc etc etc... press any key to continue" and when I do .. no probs! Question!---- How do I get rid of this dos message?

 

[TonyKlein]

Hi,


Go to start/run, and type Regedit.
Go to Edit/Find, and type 'blah blah blah'....

Seriously, though, do you have the exact error message for us?

 

[missmouse]

well i COULD shut down, and start again & then spend 1/2 an hour writing it out & then typeing it out to you but is that really necessary? I dont know how to cut & paste from a dos page- is there a way?
is there some important bit that you need to know? most of its just gobble de gook (to me!)

 

[eddie5659]

Hiya

It makes it easier to troubleshoot if the entire message is posted.

I know its a pain to type out, but it would really be useful.

Regards

eddie

 

[TonyKlein]

Well, yes, it's important, sort of.

For what you're doing now is asking someone to show you the way, only you're can't say where you want to go.

This makes giving directions slightly trickier...