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Solved: unistall and instal windows live essential

Discussion in 'Web & Email' started by emery38, Jan 30, 2015.

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  1. emery38

    emery38 Thread Starter

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    I have windows 7 and ie 11 inadvertily my windows live mail got deleted and it will not let me uninstall the rest of windows live essential. further it will not let me download windows live essential as it says a program is blocking it in effect I have no email. also I have some corrupt files. any thoughts on getting my email back.
     
  2. KomputerKid

    KomputerKid

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    You can uninstall it a couple of ways. You can click start, go to the Live Essentials folder, click on it an click uninstall, or you can go to the remove programs feature in the control panel.

    Does it say a program is blocking it or using it?
     
  3. emery38

    emery38 Thread Starter

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    when you try to uninstall it it says you need administrator permission, I am the admin and have tried every pw I have and nothing when you go to install windows live essentials it says a program is blocking it error code 0x80070643.
     
  4. Triple6

    Triple6 Moderator

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  5. emery38

    emery38 Thread Starter

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    tried it both ways firewall on and off. restarted computer and attempted to install got the message another program is blocking it, error code 0x80070643
     
  6. KomputerKid

    KomputerKid

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  7. emery38

    emery38 Thread Starter

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    thanks for your help, followed your instructions, no change, wont let me uninstall windows live, asks for admin permission to change system, wont let me install windows live because a program is blocking it error code 0x80070643 of note there are 3 files in windows live mail that I cant get to delete, they are mailhc,vista,wimfilter, I think if they could deleted then it might work,im open to any and all ideas.
     
  8. KomputerKid

    KomputerKid

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    When you click Start, Programs, Go to Live Essentials folder, right click on uninstall and choose Run as Administrator. If that doesn't help, try getting into Safe Mode by starting you computer and tapping F8 and try.
     
  9. emery38

    emery38 Thread Starter

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    did as you suggested. in the first I have deleted my administrator password so I couldn't do as suggested. in the second, safe mode it would not let me delete the program saying "you required permission from system to make changes to the folder. I tried every password I had but now I do not have a password. I know there are some corrupt files in there somewhere so if you know how and how to clean the registry pass it on, I ll try anything
     
  10. KomputerKid

    KomputerKid

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    How did you manage to delete you administrative password and Live Mail?
     
  11. emery38

    emery38 Thread Starter

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    I went to user accounts and deleted the password as for live mail I have no idea as I do not remember doing it. this is windows 7, ie11. when I had a pw it would not accept it now that I don't I cant give one
     
  12. Triple6

    Triple6 Moderator

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    If its asking for your administrator password then you are not using an account with full administrative privileges or your account if really messed up. Do you have another account you can log into and try the uninstall? Can you create a new user account and set it as an administrator account?
     
  13. emery38

    emery38 Thread Starter

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    prior to removing the password I was using an administrator account and the results were the same as now will try another account now.
     
  14. emery38

    emery38 Thread Starter

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    for the benefit of all who helped me a heart felt THANKS. not really sure what i did to fix it but all of your suggestions helped. it went something like this, I reestablished myself as administrator then mail went into properties security changed the system around to deny then back to allow and deleted what was in there, then I downloaded windows live essentials and to my surprise it took.
     
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