1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Solved: Unknown device which cannot be uninstalled

Discussion in 'Hardware' started by pratappandit, Nov 6, 2014.

Thread Status:
Not open for further replies.
Advertisement
  1. pratappandit

    pratappandit Thread Starter

    Joined:
    Nov 6, 2014
    Messages:
    9
    hi all,

    my pc is running really slow. it gets stuck whenever a new program is launched. have video and audio stuttering. and have had to delete all games.

    i have a desktop running windows xp. after much troubleshooting and searching online forums, i am trying this as the last recourse.

    i have an unknown device under sound, video and game controllers. the device instance id is root\media\006.

    there are no drivers installed for this device.

    i had nvidia video card which i have removed. have also removed the modem card.

    any help would be really appreciated.

    thanks in advance.

    cheerio
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    78,618
    First Name:
    Frank
    We know nothing about your computer, so please do the following:

    Download and save the TSG System Information Utility (SysInfo.exe) to the desktop.

    After it's been downloaded and saved, double-click it to run it.

    Information about your computer will appear.

    Return here to your thread, then copy-and-paste the ENTIRE text here.

    -------------------------------------------------------
     
  3. pratappandit

    pratappandit Thread Starter

    Joined:
    Nov 6, 2014
    Messages:
    9
    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows XP Professional, Service Pack 2, 32 bit
    Processor: Intel(R) Core(TM)2 CPU 4400 @ 2.00GHz, x86 Family 6 Model 15 Stepping 2
    Processor Count: 2
    RAM: 2039 Mb
    Graphics Card: Intel(R) 82945G Express Chipset Family, 224 Mb
    Hard Drives: H: Total - 99998 MB, Free - 43405 MB; I: Total - 188465 MB, Free - 49160 MB; J: Total - 188465 MB, Free - 114322 MB;
    Motherboard: ECS, Livermore
    Antivirus: avast! Antivirus, Updated: Yes, On-Demand Scanner: Enabled

    thats the entire text
     
  4. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    78,618
    First Name:
    Frank
    You appear to have a HP/Compaq brand computer with a very outdated version of Windows XP Professional.

    What's the model name and model number of that computer?

    What's the part/product number on it?

    --------------------------------------------------------
     
  5. pratappandit

    pratappandit Thread Starter

    Joined:
    Nov 6, 2014
    Messages:
    9
    my comp is compaq presario SR5160IL.

    the unknown device has a device instance id as 'ROOT\MEDIA\0006.

    the unknown device is under 'sound, video and game controllers'

    my 2 bits of knowledge - had logitech rumblepad installed which is now removed, but it still works when i connect to the comp. could the driver for logitech have taken over my system device?

    have service pack 3 but have changed the cds key through regedit to 200. this makes my machine really fast.

    also removed malware on the comp.
     
  6. pratappandit

    pratappandit Thread Starter

    Joined:
    Nov 6, 2014
    Messages:
    9
    sorry, meant 'had logitech rumblepad installed which is now removed, ...'
     
  7. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    78,618
    First Name:
    Frank
    Here is the support site for the Compaq Presario SR5160IL (GG003AA) desktop.

    It was introduced in May 2007 and sold in India.

    It came with Free DOS and did not come with any Windows operating system.

    It lists full driver support only for Windows Vista 32-bit for these primary devices:

    Intel 82945GC (Intel GMA 950) graphics

    Realtek ALC888 high definition audio

    Realtek RTL8201E 10/100 Mbps ethernet

    It came with only 512 MB of RAM, but you appear to have maxed it out with 2 GB(2048 MB) of RAM. (y)

    It came with a 160 GB SATA hard drive, but you appear to have replaced it with a larger capacity one and set it up in H, I, J partitions.

    ------------------------------------------------------------

    Please do the following:

    Download MGADiag and save it to your desktop.

    Double-click on MGADiag.exe to launch the program.

    Click "Continue".

    Ensure that the "Windows" tab is selected (it should be by default).

    Click the "Copy" button, then leave the MGADiag window open.

    Return here, then paste the log in your next reply.

    -----------------------------------------------------------
     
  8. pratappandit

    pratappandit Thread Starter

    Joined:
    Nov 6, 2014
    Messages:
    9
    got the comp as a gift from the organisation that i was working in. the IT head also gave an official xp professional loaded on the comp. have the original xp disk also.

    even have 1 gb nvidia graphics card which i have removed to solve this problem.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-M2MCG-KD44Q-BTWJQ
    Windows Product Key Hash: JzNN2AN7BMlTOXDEYUBB+JL3mhQ=
    Windows Product ID: 76487-OEM-2214516-50989
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {B9F3ABDD-035D-435F-9883-43DBA329182D}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: H:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B9F3ABDD-035D-435F-9883-43DBA329182D}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BTWJQ</PKey><PID>76487-OEM-2214516-50989</PID><PIDType>3</PIDType><SID>S-1-5-21-1409082233-2049760794-725345543</SID><SYSTEM><Manufacturer>Compaq-Presario</Manufacturer><Model>GG003AA-ACJ SR5160IL</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.13</Version><SMBIOSVersion major="2" minor="4"/><Date>20070507000000.000000+000</Date></BIOS><HWID>4294367F0184E07A</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57417</Pid><PidType>14</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>63F7C8CAD69876E</Val><Hash>T8PeRpp4R39UTxDNZyki/fji650=</Hash><Pid>81602-951-4340082-68153</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1C38D:Compaq Computer Corporation|1C4BF:Compaq Computer Corporation|1C4BF:Compaq Computer Corporation|13B72:GENUINE C&C INC|1C4BF:Hewlett-Packard Company
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A
     
  9. pratappandit

    pratappandit Thread Starter

    Joined:
    Nov 6, 2014
    Messages:
    9
    happy birthday frank
     
  10. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    78,618
    First Name:
    Frank
    The bottom part of the MGADiag log appears to be missing.

    I've requested a qualified person to examine the log that you've submitted.

    ---------------------------------------------------------
     
  11. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    111,835
    There's an older installation of Office that's not genuine so you should uninstall it.

    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2

    As for the OS please explain this statement further:

    "have changed the cds key through regedit to 200"
     
  12. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    78,618
    First Name:
    Frank
    K:

    There's an old registry hack that makes Windows XP believe it's running SP3 when it's actually running SP2.

    The value of 200 is for SP2.

    The value of 300 is for SP3.

    I don't remember what registry key it's done in.

    --------------------------------------------------------
     
  13. managed

    managed Trusted Advisor Spam Fighter

    Joined:
    May 24, 2003
    Messages:
    10,995
    First Name:
    Allan
  14. pratappandit

    pratappandit Thread Starter

    Joined:
    Nov 6, 2014
    Messages:
    9
    I switched to sp2 through the regedit (it just makes the comp believe it's sp2) to get the audio working again.

    chanced upon the machine becoming faster when I had switched.

    One more thing, I can't uninstall this device as it says it is required for booting the system. also, it has no drivers installed
     
  15. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    111,835
    Since it's a System Builder's license feel free to continue if someone can help. But I would reformat and reinstall with SP3 and all subsequent updates. Then, if there's still a problem with audio I would troubleshoot that rather than using registry hacks that may cause other problems.
     
  16. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1136821

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice