Solved: urgent: two errors: 1. Fatal exception 2. windows protection

[amateur]

I am in knee deep problem.
(1) I don't know what I've done, but must have done something real bad. Every time when I to to shut down I get this message on a black screen before it shuts down: "Windows protection error. You need to restart your computer" .

(2) When I go to restart. I get this message: A fatal exception OE has occured at 0028:00005035. The current application will be terminated.
* Press any key to terminate the current application (nothing happens when I do this)
* Press CTRL+ALT+DEL again to restart your computer (nothing happens when I do this either)
*Press any ke to continue (the screen goes black with white dots)
I end up shutting it down manually.
No problem starting though.
Thanks a million in advance.
It's a DELL Latitude laptop with Windows 98 SE OS.

 

[Rollin' Rog]

I'm wondering if this is an overheating laptop.

I've seen a similar restart error associated with older AMDs but I know you don't have that on the laptop.

It also might help to see a HijackThis scanlog to see what is running:

Create a new, permanent folder for HijackThis and save the file to that. Run it and select "do a system scan and save the log file". Then copy/paste the contents of the log to a reply

Direct HijackThis download link: http://www.spywareinfo.com/~merijn/files/HijackThis.exe

 

[amateur]

Sorry I had to go out for a shor while. Here is the latest HijackThis log:

Logfile of HijackThis v1.99.0
Scan saved at 1:29:17 PM, on 1/24/05
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\ATI2PLAB.EXE
C:\WINDOWS\SYSTEM\ATIPTAXX.EXE
C:\WINDOWS\SYSTEM\ATI2CWXX.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGCC.EXE
C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGEMC.EXE
C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGAMSVR.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\MICROSOFT OFFICE\OFFICE\1033\MSOFFICE.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\TEMP\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ycomp_adbe/defaults/sb/*http://www.yahoo.com/search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ycomp_adbe/defaults/sp/*http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O3 - Toolbar: (no name) - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [CriticalUpdate] c:\windows\SYSTEM\wucrtupd.exe -startup
O4 - HKLM\..\Run: [ATIPOLAB] ati2plab.exe
O4 - HKLM\..\Run: [AtiPTA] Atiptaxx.exe
O4 - HKLM\..\Run: [Ati2cwxx] Ati2cwxx.exe
O4 - HKLM\..\Run: [AtiGart] c:\Ati\Gart\AtiGart.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\GRISOFT\AVGFRE~1\AVGCC.EXE /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\GRISOFT\AVGFRE~1\AVGEMC.EXE
O4 - HKLM\..\Run: [AVG7_AMSVR] C:\PROGRA~1\GRISOFT\AVGFRE~1\AVGAMSVR.EXE
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm (file missing)
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm (file missing)
O9 - Extra button: Dell Home - {43613220-04FC-11D4-806C-D00551C10000} - http://education.dellnet.com/ (file missing) (HKCU)

 

[Rollin' Rog]

There is absolutely nothing in the scanlog that is really out of place. And the only possibility for causing what you are describing, other than overheating (or possibly faulty ram) might be a problem with the video driver installation, or perhaps the AVG installation. You might look at the scanning options in "resident sheild" and see if you have "on close" scanning checked. By default it is not.


How repeatable is this problem? Can you startup and shutdown in Safe Mode without experiencing it?

How about if you shutdown, let the system cool for a half hour or so, then restart and shutdown promptly?

Does it only occur after you have been online?

Look for a pattern.

 

[amateur]

I know it's not the overheating problem. The fan is new and working fine. It happens every time when I try to restart or shut down. No problem in safe mode. It may have something to do with the video driver though. It's not related to being on line either.

One odd behavior is that as it boots up the windows pops up three times as if it's restarting again and again.

 

[Rollin' Rog]

Ok, try doing a couple of things to emulate safe mode.

Run msconfig and on the general page unselect the "load startup group" option (you can do the same with autoexec.bat and config.sys as well). Shutdown and reboot a couple of times. If no error, something under the startup tab is causing it.

If it still happens, select the "advanced" tab in msconfig and select the option to load VGA 640x drivers. See if these basic safe mode type drivers correct the error. If so, you need to reinstall your video drivers.

You can also select the "disable fast shutdown" option in the Advanced page. This can help with some types of shutdown problems.

Also, if this problem has just begun in the last 4 days you can restore a prior registry. You might want to try this first if it is an option. To do this selct Start > Shutdown > Restart in MS-DOS mode. At the prompt enter:

scanreg /restore

and use the arrow key to select a started registry from one of the first 4 displayed that predates the problem. If you have trouble with the restart. Select the command prompt option from the startup menu instead of Safe Mode to enter scanreg /restore

 

[amateur]

Both problems were caused by a damaged 'windows exit' sound file. ( Control panel - Sounds - None) was the solution. I am so relieved that it was a simple problem.
Thank you all for your wonderful support.

 

[Rollin' Rog]

Aha!

You know that is one of the first things most shutdown troubleshooters tell you to check. I've been troubleshooting shutdown issues for about 5 or 6 years. I think this is the first time it actually turned out to be the source of the problem.

Glad you got it sorted.