Solved: USB External hard drive - now not recognised anywhere

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granted6805

Thread Starter
Joined
Oct 10, 2008
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4
I borrowed my friends external hard drive. I was working fine on my PC. Now however when I plug it in I can not access it.
When I plug it into the USB the icon on bottom right of screen with green arrow, shows I have the device plugged in, but My Computer does not show the hard drive.
I plugged the hard drive into my work laptop and same thing happens.
My PC recognises other USB devices such as ipod and USB stick.
The hard drive is Western Digital.
I am on Windows XP.
I am unsure what has happened. I did one day accidentally knock it out of the USB port one day but I believe this problem existed before this.
Can you please help me as this drive has back up data on it from my friends work so I don't want to lose it.

Thank you!
 

HCD

Joined
Oct 29, 2007
Messages
495
With disk in USB...If you right click on My Computer and left click on Manage. Then left click on Disk Management - any sign of the disk....is it "healthy"?
 

cybertech

Retired Moderator
Joined
Apr 16, 2002
Messages
72,115
Try restarting the machine with the external usb attached and turned on.
 

granted6805

Thread Starter
Joined
Oct 10, 2008
Messages
4
I have tried both these things:
1) My computer shows my PC to be healthy, but can not find the USB storage device. I put in a small USB memory stick in just to check and it showed this.
2) Computer can not restart with USB device inserted. It gets stuck on the first screen shown on start up (I can not press del or F9 to get passed).

Anything else?

Thank you!
 
Joined
Aug 1, 2003
Messages
51,988
Does it appear in Disk Management? If the USB was knocked out, there is file system damage at least, and possibly damage to the internal electronics.

You may need to remove the drive from the enclosure and connect it to the PC directly to recover files.

Right-click Computer > Manage > Disk Management.
 

HCD

Joined
Oct 29, 2007
Messages
495
As a last resort - try reloading drivers for device (not significant I'm afraid!) - if still no joy....it's dead...! I have dealt with a number of WD hard drive failures over the past month - mainly with SATA drives though...you might contact WD direct .... as they might "volunteer" to try and help...

Good luck
 
Joined
Aug 1, 2003
Messages
51,988

granted6805

Thread Starter
Joined
Oct 10, 2008
Messages
4
I tried with another PC via USB.
I took it to a shop and they did some software test but there was no luck there. They advised if I want to get the data back I need to go to a Data Recovery company.
I will tell my friend who owns the drive and see if he has backed up the data. If he has then I'll have to just by him a new one. If not I will take the plunge and see what it costs. Sorry I do not know how/and am not confident enough with someone else's stuff to take things apart.

Thanks to all who replied to my question. It was my first ever forum post and you are all very kind. It's great there are sites like this! Much appreciated.
 
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