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Solved: USB ports stopped working on desktop PC

Discussion in 'Windows 7' started by YoyoJo, Dec 9, 2014.

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  1. YoyoJo

    YoyoJo Thread Starter

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    Desperate for help &/or advice...can I fix this myself, or do I need to take it to my computer guy? Desktop is what I use to make my income.

    Problem-
    No working mouse or keyboard (or audio or internet connection, according to tray icons) on startup one morning recently.
    Night before, I was teaching myself how to manually download last update to IOS7 for iPhone 4S (I don't want IOS8 on a 4S) and kick it out of reset mode but it required java to complete. This PC has never accepted java without small problems so I usually don't use it. Plus it's the only PC I've ever owned that I can't do a system restore on.
    So I intended to download java, fix the phone & then delete java. But during the process a PC restart was required so I risked it & everything was fine. But when it became really late & I was too tired to continue, I shut down the PC as usual overnight, intending to give it a try in the am.
    Next morning the PC seemed to be working fine, only anything connected by USB didn't work.

    Any info/advice would be greatly appreciated as I work freelance, so while the expense of the computer guy at this time of year isn't great, I just need to do something to get it working again as soon as I can. I'm completely stumped on where to even start when I can't press a key or click the mouse to even find what's wrong. ...not to mention not having my phone working either.

    Desktop-
    Dell Inspiron 560 (bought second hand)
    Intel Core2Duo E5400: 2.7Ghz; 4Gb RAM; 500 GB hard drive.
    Using (of course) Windows 7

    Thanks ever so much.

     
  2. TerryNet

    TerryNet Moderator

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    Try the mouse on all the USB ports. Sometimes the rear ones work when the front do not and vice versa.

    I assume that you have tested the mouse and keyboard on another computer to make sure that they are working.
     
  3. YoyoJo

    YoyoJo Thread Starter

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    TerryNet,
    Thanks very much, it's always good to be reminded of those basic things just in case, in panic, I overlook them but unfortunately yes, I've tried replacing batteries, borrowed a friend's plug in mouse & checked back to front and front to back. I haven't checked the keyboard & mouse to another desktop as it seems most people don't even own one these days...everyone has laptops only...but they aren't the same brand, let alone part of a package, plus I plugged in my old iPod shuffle but nothing there either.
    Do you know...is it true that most PC problems can be fixed within an hour by a professional please? Just considering cost per hour as my regular fellow seems to disappear for 3 months at this time of year.
    Thanks again for your trouble...what would you do in my place, if you don't mind my asking?
    Kindest regards,
     
  4. TerryNet

    TerryNet Moderator

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    That plus the other symptoms pretty much proves that the problem is with the ports.

    Given that I became very non-interested in desktops years ago what I would do (recyle the beast the next time the county has an electronics recycling event) is not helpful to you. My suggestion is to see if a reliable shop can determine if the problem is "only" the USB or is a bigger (motherboard) problem and an estimate for repairing it. If it's motherboard then your better choice is probably a new or refurbished PC.
     
  5. valis

    valis Moderator

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    you can try the below, it was written by a former moderator here, but was written for Windows XP. I don't know that it will work on windows 7 but it's worth a shot.

     
  6. YoyoJo

    YoyoJo Thread Starter

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    TerryNet,
    Again, thanks ever so much; I understand what you mean about desktops being rather bulky & yesterday's technology, but because I edit for a living, the big screen and separate keyboard is just what the doctor ordered for such work so I will persist with my tower, or another; whichever way this goes.
    In fact, something you said reminded me that even though I bought the tower in a moment of desperation from a thief, I did have electrical trouble around the time, but not exactly when, I lost all the ports...so I'll give it one more go with a fix someone has kindly offered before forking out for a reputable repair.
    My small tablet dislikes the unbearable humidity & heat out here in Australia as much as I do at present & I just can't work on it so thank you for jogging my memory & taking the time to help. I hope something really good happens to you today.
    Cheers,
     
  7. YoyoJo

    YoyoJo Thread Starter

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    valid,
    Thanks for your efforts, I know how ****** & time consuming it can be to search back through old files looking for a particular thing you have in mind and I certainly appreciate it. Only I cannot try this out because without any USB ports working, I don't have the use of a mouse or keyboard.
    Sadly I think I give in, maybe this time it will take someone who has the equipment and knowledge I don't have to make my world the right side up again.
    Thanks anyway, your info is gratefully received & reminds me that this is a particularly hairy problem.
    Kindest regards,
     
  8. YoyoJo

    YoyoJo Thread Starter

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    Oops...sorry...I didn't think the 'sh' word for pooh was not allowed.
     
  9. YoyoJo

    YoyoJo Thread Starter

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    By the way, I intend to do exactly as you've suggested...thank you.
     
  10. TerryNet

    TerryNet Moderator

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    A desktop still has lots of advantages (more power for a given cost, easier to replace/upgrade components, etc.) but note, in case you come across a good deal on a laptop, that you can use a large monitor, keyboard and mouse with a laptop. The lid on one of my laptops hasn't been opened for months since I use it with a 23 inch wide screen monitor and wireless keyboard and mouse as well as a powered USB hub. For about six months I used it this way part of the day and as a laptop elsewhere in (or outside) the house at other times. Good luck with the repairs.
     
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