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Solved: USB ports stopped working

Discussion in 'Hardware' started by helloworld126, Mar 19, 2015.

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  1. helloworld126

    helloworld126 Thread Starter

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    I have a Windows 7 self made PC with a Asus P7P55D-E Pro mother board. About 2 months ago my USB ports just stopped working out of the blue. I had no option to do a system restore to fix it(I had it disabled.)

    In my device manager I see three yellow marks next to the USB controllers, I put a screenshot below showing it
    [​IMG]

    I've tried everything to fix it, the drivers I downloaded were from this website:
    http://www.asus.com/Motherboards/P7P55DE_PRO/HelpDesk_Download/

    All the USB ports do not work, including the 4-6 on the back and the 2 on the front. My mouse lights up when I plug it in but it does not move even in safe mode. I'm using a USB>PS/2 connector to use an older mouse right now.

    Any suggestions? I was about to buy a PCI USB card but I wanted to see if anyone knew how to fix it first.
     
  2. TheShooter93

    TheShooter93 Malware Specialist

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    Why?

    Sounds like the physical ports work (your devices are getting power in order to light up), but Windows cannot communicate with them.

    If you plug a USB keyboard in can you use it to navigate to and/or around the BIOS?
     
  3. Triple6

    Triple6 Moderator

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  4. helloworld126

    helloworld126 Thread Starter

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    Yes, in fact the USB keyboard I plugged in is working even when the computer is on. I tested three different USB mice and none of them work. They all do have power though. I don't know why system restore was disabled a lot of people used this computer before, it's re-enabled now.

    I have tried uninstalling USB controllers and when I restart windows automatically tries to reinstall them and fails. Unless the drivers I'm using are wrong, but when I load my PC that's the motherboard name that pops up and I downloaded them directly off the ASUS website. That was the first thing I tried. I will try system file checker now.
     
  5. helloworld126

    helloworld126 Thread Starter

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    I ran sfc.exe, it says Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log %WinDir%\Logs\CBS\CBS.log.
     
  6. TheShooter93

    TheShooter93 Malware Specialist

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    Hi helloworld126,

    Please try the following.

    -------------------------------------------------------

    Windows Repair (All in One)
    • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
    • Download Windows Repair (All in One) and save it to your desktop
    • Double click the icon and select Run
    • Continually click Next, then Finish
    • Note: If you are unable to complete one of the steps simply continue on with the next step
    • Go to Step 2 and allow it to run See if Check Disk is Needed by clicking on the Check button:
    • If your see Errors Found On The Drive! Check Disk Is Needed click Do It in the Check Disk (If Needed) box
    • Once that is done then go to Step 3 and click Do It under System File Check
    • Go to Step 4 and click Create under System Restore, then Backup under Registry Backup
    • Go to Start Repairs tab and click Start button.
    • Please make sure the following items are checked
    Reset Registry Permissions
    Reset File Permissions (1)
    Register System Files
    Repair WMI
    Repair Windows Firewall
    Repair Internet Explorer
    Remove Policies Set By Infections
    Repair Missing Start Menu Icons Removed By Infections
    Repair Icons
    Remove Temp Files
    Unhide Non System Files (1)
    Repair Windows Sidebar/Gadgets
    Repair MSI (Windows Installer)
    Repair .lnk (Shortcuts) File Association
    Repair Windows Safe Mode
    Restore Important Windows Services
    Set Windows Services To Default Startup
    • Click on box next to the Restart/Shutdown System when Finished
    • Click on Restart System
    • Click on Start
    • Your computer will reboot upon completion
    • Using Windows Explorer navigate to the following file
    C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\Logs
    • Copy and paste the contents of the log in your reply
     
  7. helloworld126

    helloworld126 Thread Starter

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    I started scanning it now it will take a while. I'll post results when it finishes.
     
  8. helloworld126

    helloworld126 Thread Starter

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    There's like 10 different text files in the log folder, which do you want?
     
  9. TheShooter93

    TheShooter93 Malware Specialist

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    No need to post the log right now.

    Have you noticed any improvement?

    -----------------------------------------------------------------------

    After installing the drivers, did you get a message saying the installation was successful (or failed)?

    Did you make sure to download the correct drivers corresponding to your operating system?
     
  10. helloworld126

    helloworld126 Thread Starter

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    No, same errors(3 yellow marks next to USB in device manager.)
     
  11. TheShooter93

    TheShooter93 Malware Specialist

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  12. crjdriver

    crjdriver Moderator

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    Just as a test, can you boot the system with a bootable usb? If you cannot boot the system using a bootable usb, then you know you have a hardware failure ie usb controller, usb fuse, etc. You can use any number of bootable usbs; ie linux, acronis boot, windows install, etc.

    This will tell you in seconds where you have to look for the problem.
     
  13. helloworld126

    helloworld126 Thread Starter

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    It says the installation failed and inside device manager if I right click on it the properties say that it cannot verify the digital signature

    [​IMG]

    As for the bootable USB, my keyboard does work so shouldn't that work as well? I don't have a usb drive here.
     
  14. TheShooter93

    TheShooter93 Malware Specialist

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    Is it just that your USB mouse doesn't work then? All USB keyboards seem to work?

    Do you have any other USB devices you can test (not necessarily USB flash drives)?
     
  15. helloworld126

    helloworld126 Thread Starter

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