- Aug 21, 2003
Just purchased a Canon Elph 320HS and am delighted with it! BUT when I plug in camera to my computer and turn it on some program (I suspect it is Windows XP) starts downloading the pictures but screws up some of the .mov video files - some are downloaded OK but others just show the file name but have zero bytes. I cannot determine what program detects the camera and starts downloading before I can cancel it. It's a program that I need to stop (or at least have control of) before turning the camera on. If the Canon program ImageBrowser EX and Utilities CameraWindow DX (part of ImageBrowser EX) are running when I turn the camera on, I get a window entitled "Synchronize Persons" telling me that "The camera cannot be connected because imageBrowser EX is running. Exit ImageBrowser EX and click [retry]". I called Canon (twice) and they cannot advise me as they are not aware of what the OS might be doing they suggested I call Microsoft!!! I'm sure this is not the first time you've heard that XP cannot download .mov files - so please give me some guidance here. Thanks in advance...