Solved: Verizon In-Home Agent

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imawriter

Thread Starter
Joined
Apr 30, 2005
Messages
439
Verizon In-Home Agent has appeared on my screen at least six or seven times in the last few weeks. I don't know what it is and so I have clicked Cancel but it keeps coming back. Last night it took over my screen for more than two hours...and probably more... since I went to bed at that point. Here's what happened:

Looking at the screen, at the top it showed Verizon In-Home Agent twice...at the same time...next to each other, one with a gray background and, next to it, one with a white background.

On the main screen it showed a series of small, moving green rectangles heading to the right over and over..

At the top was this link:

file:///C:/Program Files/Verizon/OCB/f616c9a7-4e4f-43f8-8d77-d52c775529dz/Start.htm

What is it, what is it doing, and do I need it? I do use Verizon for e-mail. If I don't need it, how do I get rid of this screen hogger? If I need it , how do I resolve this ?

Thanks in advance.
 
Joined
Oct 4, 2011
Messages
27
That is just a program to provide you with tech support for common questions.
It is not required. And you can remove it easily.

Just go to Control Panel - add/remove programs and uninstall it.!
 

Phantom010

Retired Trusted Advisor
Joined
Mar 9, 2009
Messages
34,801
What are you doing at that particular moment to trigger that pop-up?

===================================================================

Can you post a screenshot of it?

To take a screenshot,

1- Hit the Printscreen key on your keyboard. This will copy your entire screen to the clipboard. Hitting ALT + Printscreen will only copy the active window.

2- Open Paint.

3- Select Edit.

4- Click on Paste.

5- Select File.

6- Click on Save As...

7- Save your screenshot as a JPEG file.

8- Attach the screenshot to your next post.

How to Attach a File on TSG

===================================================================

1- Please click HERE to download HijackThis.
2- Run the program.
3- Click on the Main Menu button if not already there.
4- Select Do a system scan and save a logfile.
5- Copy and paste the scan log from Notepad into your next reply.
6- Do not "Fix" anything unless advised to do so.

For Windows 7 and Vista:

If Windows is denying access to the Hosts file, be sure to run HijackThis as Administrator or disable the UAC first.

===================================================================

1- Run HijackThis again.
2- Click on Open The Misc Tools section from the Main Menu.
3- Click on Open Uninstall Manager.
4- Click on Save list...
5- Save the text file to the desktop.
6- Copy and paste the log from Notepad into your next reply.
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,255
Submit the 2 requested logs with HiJackThis.

------------------------------------------------------
 

imawriter

Thread Starter
Joined
Apr 30, 2005
Messages
439
I checked out Control Panel/Add Remove and the Verizon program was not there.
 

imawriter

Thread Starter
Joined
Apr 30, 2005
Messages
439
When I checked out Control Panel, nothing about Verizon was there.

What I was doing when this happened again last night was just sitting in my chair watching TV.

If it comes up again I will try to get a screen shot but since the center of the screen is that row of moving green rectangles, I don't know if it will copy. I copied your instructions.

As for HiJack This... This is what I found.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:38:42 PM, on 11/23/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\VIA\VIAudioi\HDADeck\HDeck.exe
C:\Program Files\DeviceVM\Browser Configuration Utility\BCU.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\ScanSoft\OmniPageSE4\OpwareSE4.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\WrtMon.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\WrtProc.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\Verizon\McciTrayApp.exe
C:\Program Files\VERIZONDM\bin\sprtcmd.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\WordWeb\wweb32.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\DeviceVM\Browser Configuration Utility\BCUService.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\Program Files\Microsoft LifeCam\MSCamS32.exe
C:\Program Files\VERIZONDM\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\VERIZONDM\bin\tgsrvc.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\WINDOWS\system32\wbem\unsecapp.exe
C:\Program Files\Mozilla Thunderbird\thunderbird.exe
C:\Program Files\Microsoft Office\Office10\WINWORD.EXE
C:\PROGRA~1\MICROS~4\WkDStore.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://search.splashtop.com/asusexp...NT%3A0000FF%3BGIMP%3A0000FF%3BFORID%3A1&hl=en
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://search.splashtop.com/asusexp...ch.yahoo.com/search?fr=fp-devicevm&type=WEB01
R3 - URLSearchHook: SearchHook Class - {BC86E1AB-EDA5-4059-938F-CE307B0C6F0A} - C:\Program Files\DeviceVM\Browser Configuration Utility\AddressBarSearch.dll
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Updater For Verizon Toolbar - {96673559-e653-4cdc-8923-f89347a952c0} - C:\Program Files\verizontb\auxi\verizonAu.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Verizon Toolbar - {f8d96645-337c-419b-8792-b6c126145811} - C:\Program Files\verizontb\verizonDx.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O3 - Toolbar: Verizon Toolbar - {f8d96645-337c-419b-8792-b6c126145811} - C:\Program Files\verizontb\verizonDx.dll
O4 - HKLM\..\Run: [HDAudDeck] C:\Program Files\VIA\VIAudioi\HDADeck\HDeck.exe 1
O4 - HKLM\..\Run: [Six Engine] "C:\Program Files\ASUS\EPU-4 Engine\FourEngine.exe" -b
O4 - HKLM\..\Run: [BCU] "C:\Program Files\DeviceVM\Browser Configuration Utility\BCU.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [CanonSolutionMenu] C:\Program Files\Canon\SolutionMenu\CNSLMAIN.exe /logon
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [OpwareSE4] "C:\Program Files\ScanSoft\OmniPageSE4\OpwareSE4.exe"
O4 - HKLM\..\Run: [WrtMon.exe] C:\WINDOWS\system32\spool\drivers\w32x86\3\WrtMon.exe
O4 - HKLM\..\Run: [nwiz] C:\Program Files\NVIDIA Corporation\nView\nwiz.exe /installquiet
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [Verizon_McciTrayApp] "C:\Program Files\Verizon\McciTrayApp.exe"
O4 - HKLM\..\Run: [VERIZONDM] "C:\Program Files\VERIZONDM\bin\sprtcmd.exe" /P VERIZONDM
O4 - HKLM\..\Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
O4 - HKLM\..\Run: [LifeCam] "C:\Program Files\Microsoft LifeCam\LifeExp.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [WordWeb] "C:\Program Files\WordWeb\wweb32.exe" -startup
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Philips Intelligent Agent] NOT_IN_USE_DUMMY_PATH
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Windows Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} (get_atlcom Class) - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O23 - Service: Browser Configuration Utility Service (BCUService) - DeviceVM, Inc. - C:\Program Files\DeviceVM\Browser Configuration Utility\BCUService.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: McciCMService - Alcatel-Lucent - C:\Program Files\Common Files\Motive\McciCMService.exe
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
O23 - Service: SupportSoft Sprocket Service (verizondm) (sprtsvc_verizondm) - SupportSoft, Inc. - C:\Program Files\VERIZONDM\bin\sprtsvc.exe
O23 - Service: SupportSoft Repair Service (verizondm) (tgsrvc_verizondm) - SupportSoft, Inc. - C:\Program Files\VERIZONDM\bin\tgsrvc.exe

--
End of file - 8332 bytes
 

Phantom010

Retired Trusted Advisor
Joined
Mar 9, 2009
Messages
34,801
1- Run HijackThis again.
2- Click on Open The Misc Tools section from the Main Menu.
3- Click on Open Uninstall Manager.
4- Click on Save list...
5- Save the text file to the desktop.
6- Copy and paste the log from Notepad into your next reply.
 

imawriter

Thread Starter
Joined
Apr 30, 2005
Messages
439
Adobe AIR
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HP Customer Participation Program 10.0
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HP Photosmart Essential 2.5
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HP Solution Center 10.0
Java(TM) 6 Update 22
Karen's Replicator
MailStore Home 4.1.1.5187
Malwarebytes' Anti-Malware version 1.51.2.1300
Microsoft .NET Framework 1.1
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Microsoft .NET Framework 1.1 Security Update (KB2572067)
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Microsoft .NET Framework 2.0 Service Pack 2
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Microsoft Word 2002
Microsoft Works
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MozBackup 1.4.10
Mozilla Firefox 8.0 (x86 en-US)
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MSXML 4.0 SP2 (KB954430)
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Security Update for Microsoft Windows (KB2564958)
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Security Update for Windows Internet Explorer 8 (KB2482017)
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Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
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Security Update for Windows XP (KB952004)
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Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971468)
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Security Update for Windows XP (KB972270)
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Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975561)
Security Update for Windows XP (KB975562)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977816)
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Security Update for Windows XP (KB979309)
Security Update for Windows XP (KB979482)
Security Update for Windows XP (KB979559)
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Security Update for Windows XP (KB980218)
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Security Update for Windows XP (KB981322)
Security Update for Windows XP (KB981852)
Security Update for Windows XP (KB981957)
Security Update for Windows XP (KB981997)
Security Update for Windows XP (KB982132)
Security Update for Windows XP (KB982214)
Security Update for Windows XP (KB982381)
Security Update for Windows XP (KB982665)
Security Update for Windows XP (KB982802)
Shop for HP Supplies
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Winamp
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Xenu's Link Sleuth
 

Phantom010

Retired Trusted Advisor
Joined
Mar 9, 2009
Messages
34,801
If you don't need the three following applications, uninstall them:

Verizon Download Manager

Verizon Help and Support Tool

Verizon Toolbar
 

imawriter

Thread Starter
Joined
Apr 30, 2005
Messages
439
I don't know if I need any or all three; that's a big part of my problem. However, when I went to Add/Remove I clicked on Verizon Help and Support and then clicked on Change, it read,"This will uninstall Verizon In-Home Agent." I stopped.

So...back to my first comment here. I don't know if I need it because I don't know what it does.

I can remember clicking on Remove from another program some time ago, and it told me that if I uninstalled this one, it would uninstall all of the ones with the same leader name. It might have been HP. So I hesitate , thinking that all my Verizon programs will be removed and I will have messed up my Verizon e-mail and maybe more.

What can you tell me? Thanks.
 

Phantom010

Retired Trusted Advisor
Joined
Mar 9, 2009
Messages
34,801
In my opinion, those are simply non-essential utilities provided by Verizon.
 

imawriter

Thread Starter
Joined
Apr 30, 2005
Messages
439
If I uninstall them, can I get them back easily? How about if I just try uninstalling Verizon Help and Support, that includes the Verizon In-Home Agent? That's the one that is appearing and the one that I want to stop.
 

imawriter

Thread Starter
Joined
Apr 30, 2005
Messages
439
OK...I did uninstall the Verizon Help and Support Tool. Now, I guess all I can do is wait and see if it shows up again. You've been very helpful. Is there a way I can get back to you on this issue if I continue to have a problem, so that I don't have to start all over again?
 

Phantom010

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Your thread will be open for a while, so if you have more questions, simply reply here.
 
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