Any video I try and play comes up with a solid blue screen. I tried opening them with the old and newer version of windows media player and neither work. Also tried watching a dvd with AVS dvd player and even THAT doesn't work, has the same blue screen. I have no clue how this happened. The only thing I did recently is download the 60 day trial version of Microsoft office so I could update my resume with Word. Could the download have caused a problem?