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Solved: Virus of sorts

Discussion in 'Virus & Other Malware Removal' started by carusocj, Oct 29, 2006.

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  1. carusocj

    carusocj Thread Starter

    Joined:
    Oct 29, 2006
    Messages:
    7
    I've run several different types of virus scans and something has shown up each time. It has been identified of as the trojan.zonebac as well as a worm. I've run a hijackthis. I'd appreaciate any help.

    Also, I have internet connection - however progams such as AIM will not connect to the internet nor will my antivirus program update.


    Logfile of HijackThis v1.99.1
    Scan saved at 8:35:59 PM, on 10/29/2006
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\PROGRA~1\NETWOR~1\MCAFEE~1\FireSvc.exe
    C:\WINDOWS\system32\drivers\KodakCCS.exe
    C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
    C:\Program Files\PatchLink\Update Agent\GRAVITIXSERVICE.exe
    C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
    C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
    C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Microsoft Works\wkfud.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Trend Micro\Internet Security 2007\pccguide.exe
    C:\PROGRA~1\AIM\aim.exe
    C:\Program Files\Trend Micro\Internet Security 2007\TMAS_OE\TMAS_OEMon.exe
    C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
    C:\Program Files\3M\PSN2Lite\Psn2Lite.exe
    C:\PROGRA~1\TRENDM~1\INTERN~1\PcScnSrv.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\PROGRA~1\3M\PSN2Lite\PSNGive.exe
    C:\Program Files\Google\GoogleToolbarNotifier\1.2.908.5008\GoogleToolbarNotifier.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\DOCUME~1\CHRIST~1\LOCALS~1\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe

    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll (file missing)
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
    O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
    O4 - HKLM\..\Run: [Network Associates Error Reporting Service] "C:\Program Files\Common Files\Network Associates\TalkBack\tbmon.exe"
    O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
    O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe" /StartedFromRunKey
    O4 - HKLM\..\Run: [McAfeeFireTray] C:\PROGRA~1\NETWOR~1\MCAFEE~1\Firetray.exe
    O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [PDDM] C:\PROGRAM FILES\PATCHLINK\UPDATE AGENT\pddm.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 2007\pccguide.exe"
    O4 - HKCU\..\Run: [AIM] C:\PROGRA~1\AIM\aim.exe -cnetwait.odl
    O4 - HKCU\..\Run: [OE] "C:\Program Files\Trend Micro\Internet Security 2007\TMAS_OE\TMAS_OEMon.exe"
    O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
    O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
    O4 - Global Startup: Post-it® Software Notes Lite.lnk = C:\Program Files\3M\PSN2Lite\Psn2Lite.exe
    O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
    O8 - Extra context menu item: Download with GetRight - C:\Program Files\GetRight\GRdownload.htm
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
    O8 - Extra context menu item: Open with GetRight Browser - C:\Program Files\GetRight\GRbrowse.htm
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRA~1\AIM\aim.exe
    O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe (file missing)
    O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe (file missing)
    O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O15 - ProtocolDefaults: '@ivt' protocol is in My Computer Zone, should be Intranet Zone (HKLM)
    O15 - ProtocolDefaults: 'file' protocol is in My Computer Zone, should be Internet Zone (HKLM)
    O15 - ProtocolDefaults: 'ftp' protocol is in My Computer Zone, should be Internet Zone (HKLM)
    O15 - ProtocolDefaults: 'http' protocol is in My Computer Zone, should be Internet Zone (HKLM)
    O15 - ProtocolDefaults: 'https' protocol is in My Computer Zone, should be Internet Zone (HKLM)
    O16 - DPF: msvcp71 - http://download.pestpatrol.com/Downloads/Components/msvcp71.cab
    O16 - DPF: msvcr71 - http://download.pestpatrol.com/Downloads/Components/msvcr71.cab
    O16 - DPF: ppctlcab - http://www.pestscan.com/scanner/ppctlcab.cab
    O16 - DPF: Yahoo! MLB StatTracker - http://aud5.sports.dcn.yahoo.com/java/y/mlbst8408_x.cab
    O16 - DPF: {17D72920-7A15-11D4-921E-0080C8DA7A5E} (AimSp32 Class) - http://makeover.ivillage.com/save/makeover.cab
    O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
    O16 - DPF: {55027008-315F-4F45-BBC3-8BE119764741} (Slide Image Uploader Control) - http://www.slide.com/uploader/SlideImageUploader.cab
    O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/FacebookPhotoUploader.cab
    O16 - DPF: {5F8A33E7-6A32-4EE0-887A-134C627CB052} (Easy Upload Tool Combo Control) - http://christinecaruso.myphotoalbum.com/EasyUploadTool.cab
    O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akamai.net/7/1540/52...pple.com/mickey/us/win/QuickTimeInstaller.exe
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1162166244937
    O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
    O16 - DPF: {6BEA1C48-1850-486C-8F58-C7354BA3165E} (Install Class) - http://updates.lifescapeinc.com/installers/pinstall/pinstall.cab
    O16 - DPF: {89F9AA82-9B9F-4D1C-A637-33388558FAAC} (AutoImport1_5_9.GW_Import_Control) - http://echo.lemoyne.edu/events/echocal/cab/ccuweb1_5_9.cab
    O16 - DPF: {B020B534-4AA2-4B99-BD6D-5F6EE286DF5C} (Symantec Download Bridge) - https://a248.e.akamai.net/f/248/546...img/operations/symbizpr/xcontrol/SymDlBrg.cab
    O20 - AppInit_DLLs:
    O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: McAfee Desktop Firewall Service (FireSvc) - Networks Associates Technology, Inc. - C:\PROGRA~1\NETWOR~1\MCAFEE~1\FireSvc.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~2.EXE
    O23 - Service: McAfee Framework Service (McAfeeFramework) - Unknown owner - C:\Program Files\Network Associates\Common Framework\FrameworkService.exe" /ServiceStart (file missing)
    O23 - Service: PatchLink Update - Novell, Inc. - C:\Program Files\PatchLink\Update Agent\GRAVITIXSERVICE.exe
    O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
    O23 - Service: Trend Micro Protection Against Spyware (PcScnSrv) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcScnSrv.exe
    O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
    O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe
     
  2. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    Run HJT again and put a check in the following:

    O15 - ProtocolDefaults: '@ivt' protocol is in My Computer Zone, should be Intranet Zone (HKLM)
    O15 - ProtocolDefaults: 'file' protocol is in My Computer Zone, should be Internet Zone (HKLM)
    O15 - ProtocolDefaults: 'ftp' protocol is in My Computer Zone, should be Internet Zone (HKLM)
    O15 - ProtocolDefaults: 'http' protocol is in My Computer Zone, should be Internet Zone (HKLM)
    O15 - ProtocolDefaults: 'https' protocol is in My Computer Zone, should be Internet Zone (HKLM)

    Close all applications and browser windows before you click "fix checked".

    Restart the machine and let me know if that helps.
     
  3. carusocj

    carusocj Thread Starter

    Joined:
    Oct 29, 2006
    Messages:
    7
    okay, i deleted those programs but when i restarted and re-ran hjt they were still there. According to my latest virus scan I've managed to get rid of 8 of the 10 virus. Currently it says that the remaning two are
    C:\WINDOWS\Downloaded Program Files\pinstall.dll is infected with Adware.Look2Me C:\Program Files\Microsoft Works\wkfud.exe is infected with Trojan.Zonebac

    but when I look in the respective areas I either cannot find that program or I am unable to remove it.

    I still cannot get my antivirus program to connect to the internet and AIM will not connect either but explorer is working fine. Thanks again for the help!


    Logfile of HijackThis v1.99.1
    Scan saved at 11:19:34 PM, on 10/30/2006
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\PROGRA~1\NETWOR~1\MCAFEE~1\FireSvc.exe
    C:\WINDOWS\system32\drivers\KodakCCS.exe
    C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
    C:\Program Files\PatchLink\Update Agent\GRAVITIXSERVICE.exe
    C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
    C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
    C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\Explorer.EXE
    C:\PROGRA~1\TRENDM~1\INTERN~1\PcScnSrv.exe
    C:\Program Files\Microsoft Works\wkfud.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Trend Micro\Internet Security 2007\pccguide.exe
    C:\Program Files\Trend Micro\Internet Security 2007\TMAS_OE\TMAS_OEMon.exe
    C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\3M\PSN2Lite\Psn2Lite.exe
    C:\PROGRA~1\3M\PSN2Lite\PSNGive.exe
    C:\Program Files\Google\GoogleToolbarNotifier\1.2.908.5008\GoogleToolbarNotifier.exe
    C:\DOCUME~1\CHRIST~1\LOCALS~1\Temp\Temporary Directory 4 for hijackthis.zip\HijackThis.exe

    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll (file missing)
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
    O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
    O4 - HKLM\..\Run: [Network Associates Error Reporting Service] "C:\Program Files\Common Files\Network Associates\TalkBack\tbmon.exe"
    O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
    O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe" /StartedFromRunKey
    O4 - HKLM\..\Run: [McAfeeFireTray] C:\PROGRA~1\NETWOR~1\MCAFEE~1\Firetray.exe
    O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [PDDM] C:\PROGRAM FILES\PATCHLINK\UPDATE AGENT\pddm.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 2007\pccguide.exe"
    O4 - HKCU\..\Run: [OE] "C:\Program Files\Trend Micro\Internet Security 2007\TMAS_OE\TMAS_OEMon.exe"
    O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
    O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
    O4 - Global Startup: Post-it® Software Notes Lite.lnk = C:\Program Files\3M\PSN2Lite\Psn2Lite.exe
    O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
    O8 - Extra context menu item: Download with GetRight - C:\Program Files\GetRight\GRdownload.htm
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
    O8 - Extra context menu item: Open with GetRight Browser - C:\Program Files\GetRight\GRbrowse.htm
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
    O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O15 - ProtocolDefaults: '@ivt' protocol is in My Computer Zone, should be Intranet Zone (HKLM)
    O15 - ProtocolDefaults: 'file' protocol is in My Computer Zone, should be Internet Zone (HKLM)
    O15 - ProtocolDefaults: 'ftp' protocol is in My Computer Zone, should be Internet Zone (HKLM)
    O15 - ProtocolDefaults: 'http' protocol is in My Computer Zone, should be Internet Zone (HKLM)
    O15 - ProtocolDefaults: 'https' protocol is in My Computer Zone, should be Internet Zone (HKLM)
    O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
    O16 - DPF: {55027008-315F-4F45-BBC3-8BE119764741} (Slide Image Uploader Control) - http://www.slide.com/uploader/SlideImageUploader.cab
    O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/FacebookPhotoUploader.cab
    O16 - DPF: {5F8A33E7-6A32-4EE0-887A-134C627CB052} (Easy Upload Tool Combo Control) - http://christinecaruso.myphotoalbum.com/EasyUploadTool.cab
    O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akamai.net/7/1540/52...pple.com/mickey/us/win/QuickTimeInstaller.exe
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1162166244937
    O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
    O16 - DPF: {6BEA1C48-1850-486C-8F58-C7354BA3165E} (Install Class) - http://updates.lifescapeinc.com/installers/pinstall/pinstall.cab
    O16 - DPF: {89F9AA82-9B9F-4D1C-A637-33388558FAAC} (AutoImport1_5_9.GW_Import_Control) - http://echo.lemoyne.edu/events/echocal/cab/ccuweb1_5_9.cab
    O16 - DPF: {B020B534-4AA2-4B99-BD6D-5F6EE286DF5C} (Symantec Download Bridge) - https://a248.e.akamai.net/f/248/546...img/operations/symbizpr/xcontrol/SymDlBrg.cab
    O20 - AppInit_DLLs:
    O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: McAfee Desktop Firewall Service (FireSvc) - Networks Associates Technology, Inc. - C:\PROGRA~1\NETWOR~1\MCAFEE~1\FireSvc.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~2.EXE
    O23 - Service: McAfee Framework Service (McAfeeFramework) - Unknown owner - C:\Program Files\Network Associates\Common Framework\FrameworkService.exe" /ServiceStart (file missing)
    O23 - Service: PatchLink Update - Novell, Inc. - C:\Program Files\PatchLink\Update Agent\GRAVITIXSERVICE.exe
    O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
    O23 - Service: Trend Micro Protection Against Spyware (PcScnSrv) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcScnSrv.exe
    O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
    O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe
     
  4. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    Download: ResetProtocolDefaults.reg
    http://www.mvps.org/winhelp2002/Rese...olDefaults.reg

    Locate "ResetProtocolDefaults.reg"
    Right-click and select: Merge (Ok the prompt)


    Download and install AVG Anti-Spyware 7.5 AVG ANTI-SPYWARE IS ONLY FOR SYSTEMS RUNNING WIN 2K and XP
    (This is Ewdio 4.0 renamed. If you already have Ewido installed, please update to this version which has a special "clean driver" for removing persistent malware)
    1. After download, double click on the file to launch the install process.
    2. Choose a language, click "OK" and then click "Next".
    3. Read the "License Agreement" and click "I Agree".
    4. Accept default installation path: C:\Program Files\Grisoft\AVG Anti-Spyware 7.5, click "Next", then click "Install".
    5. After setup completes, click "Finish" to start the program automatically or launch AVG Anti-Spyware by double-clicking its icon on your desktop or in the system tray.
    6. The main "Status" menu will appear. Select "Change state" to inactivate 'Resident Shield' and 'Automatic Updates'.
    7. Then right click on AVG Anti-Spyware in the system tray and uncheck "Start with Windows".
    8. Go to Start > Run and type: services.msc
    • Press "OK".
    • Click the "Extended tab" and scroll down the list to find AVG Anti-Spyware guard.
    • When you find the guard service, double-click on it.
    • In the Properties Window > General Tab that opens, click the "Stop" button.
    • From the drop-down menu next to "Startup Type", click on "Manual".
    • Now click "Apply", then "OK" and close the Services window.
    9. Select the "Update" button and click "Start update". Wait until you see the "Update succesfull message. If you are having problems with the updater, manually update with the AVG Anti-Spyware Full database installer from here. Exit AVG Anti-Spyware when done - DO NOT perform a scan yet.

    Reboot your computer in "SAFE MODE" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup [but before the Windows icon appears] press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

    Scan with AVG Anti-Spyware as follows:
    1. Launch AVG Anti-Spyware, click on the "Scanner" button and choose the "Settings" tab.
    • Under "How to act?", click on "Recommended actions" and choose "Quarantine" to set default action for detected malware.
    • Under "How to Scan?" check all (default).
    • Under "Possibly unwanted software" check all (default).
    • Under "What to Scan?" make sure "Scan every file" is selected (default).
    • Under "Reports" select "Automatically generate report after every scan" and UNcheck "Only if threats were found".
    2. Click the "Scan" tab to return to scanning options.
    3. Click "Complete System Scan" to start.
    4. When the scan has finished you will be presented with a list of infected objects found. Click "Apply all actions" to place the files in Quarantine.

    IMPORTANT! Do not save the report before you have clicked the Apply all actions button. If you do, the log that is created will indicate "No action taken", making it more difficult to interpret the report. So be sure you save it only AFTER clicking the "Apply all actions" button?

    5. Click on "Save Report" to view all completed scans. Click on the most recent scan you just performed and select "Save report as" - the default file name will be in date/time format as follows: Report-Scan-20060620-142816.txt. Save to your desktop. A copy of each report will also be saved in C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\Reports\
    6. Exit AVG Anti-Spyware when done, reboot normally and submit the log report in your next response.

    Note: Close all open windows, programs, and DO NOT USE the computer while AVG Anti-Spyware is scanning. If Explorer or other programs are open during the scan that means certain files will also be in use. Some malware will insert itself and hide in areas that are "protected" by Windows when the files are being used. This can hamper AVG Anti-Spyware's ability to clean properly and may result in reinfection.

    Note: If AVG Anti-Spyware "crashes" or "hangs" during the scan, try scanning again by doing this:
    1. Scan one sector of the system at a time by using the "Custom Scan" feature. To do this select Scanner > Custom Scan and click on Add drive/directory/file. Browse to C:\Windows > System, add this folder to the list and click on "Start Scan". When the scan is complete, repeat the Custom Scan but this time, browse to and add the System32 folder. Then keep repeating this procedure until all your folders have been scanned. Make sure you include the Documents & Settings folder.

    2. If this still does not help, then turn the ADS scanner off while making a Custom Scan. To do this select Scanner > Scan Settings and untick "Scan in NTFS Alternate Data Streams". Then repeat the steps above for performing a Custom Scan.
     
  5. carusocj

    carusocj Thread Starter

    Joined:
    Oct 29, 2006
    Messages:
    7
    I just finished my latest virus scan and my computer has come up clean. :) however, I am still unable to get other programs than explorer to connnect to my internet. any ideas what might be causing that?

    -thanks a bunch
    Christine
     
  6. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    Have you rebooted your machine?
    Have you reset your modem?

    Did you do the AVG Anti-Spyware 7.5 scan?
     
  7. carusocj

    carusocj Thread Starter

    Joined:
    Oct 29, 2006
    Messages:
    7
    I have rebooted my machine several times,
    and yes I did run the AVG
    I cannot figure out to copy and paste it but it says:

    General Properties
    Report name Complete test
    start time 11/1/2006 8:38:17pm
    end time 11/1/2006 10:03:27 ( total: 1:25:08.7)
    Launch method Scanning launced manuall
    scanning result no viruses found
    report status scanning completed successfully

    Object summary
    scanned 90608
    threats found 0
    cleaned 0
    moved to vault 0
    deleted 0
    errors 0

    I've checked my firewall settings several times and even disabled it to see if i could get my programs to work but it hasn't seemed to help.

    thanks for your help i really do appreciate it :)
     
  8. carusocj

    carusocj Thread Starter

    Joined:
    Oct 29, 2006
    Messages:
    7
    normally i am hooked up through wireless but i connected with a cord and it didn't change anything.. I also reset my modem. I reset all of my firewall settings to default.
     
  9. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    Please post your hijackthis log again.
     
  10. carusocj

    carusocj Thread Starter

    Joined:
    Oct 29, 2006
    Messages:
    7
    Logfile of HijackThis v1.99.1
    Scan saved at 2:48:39 PM, on 11/2/2006
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Trend Micro\Internet Security 2007\pccguide.exe
    C:\Program Files\Trend Micro\Internet Security 2007\TMAS_OE\TMAS_OEMon.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
    C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\3M\PSN2Lite\Psn2Lite.exe
    C:\PROGRA~1\NETWOR~1\MCAFEE~1\FireSvc.exe
    C:\WINDOWS\system32\drivers\KodakCCS.exe
    C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
    C:\PROGRA~1\3M\PSN2Lite\PSNGive.exe
    C:\Program Files\PatchLink\Update Agent\GRAVITIXSERVICE.exe
    C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
    C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
    C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\PROGRA~1\TRENDM~1\INTERN~1\PcScnSrv.exe
    C:\Program Files\AIM\aim.exe
    C:\Program Files\Google\GoogleToolbarNotifier\1.2.908.5008\GoogleToolbarNotifier.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\DOCUME~1\CHRIST~1\LOCALS~1\Temp\Temporary Directory 8 for hijackthis.zip\HijackThis.exe

    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll (file missing)
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
    O4 - HKLM\..\Run: [Network Associates Error Reporting Service] "C:\Program Files\Common Files\Network Associates\TalkBack\tbmon.exe"
    O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
    O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe" /StartedFromRunKey
    O4 - HKLM\..\Run: [McAfeeFireTray] C:\PROGRA~1\NETWOR~1\MCAFEE~1\Firetray.exe
    O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [PDDM] C:\PROGRAM FILES\PATCHLINK\UPDATE AGENT\pddm.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 2007\pccguide.exe"
    O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
    O4 - HKCU\..\Run: [OE] "C:\Program Files\Trend Micro\Internet Security 2007\TMAS_OE\TMAS_OEMon.exe"
    O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
    O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
    O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
    O4 - Global Startup: Post-it® Software Notes Lite.lnk = C:\Program Files\3M\PSN2Lite\Psn2Lite.exe
    O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
    O8 - Extra context menu item: Download with GetRight - C:\Program Files\GetRight\GRdownload.htm
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
    O8 - Extra context menu item: Open with GetRight Browser - C:\Program Files\GetRight\GRbrowse.htm
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
    O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
    O16 - DPF: {55027008-315F-4F45-BBC3-8BE119764741} (Slide Image Uploader Control) - http://www.slide.com/uploader/SlideImageUploader.cab
    O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/FacebookPhotoUploader.cab
    O16 - DPF: {5F8A33E7-6A32-4EE0-887A-134C627CB052} (Easy Upload Tool Combo Control) - http://christinecaruso.myphotoalbum.com/EasyUploadTool.cab
    O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
    O16 - DPF: {B020B534-4AA2-4B99-BD6D-5F6EE286DF5C} (Symantec Download Bridge) - https://a248.e.akamai.net/f/248/546...img/operations/symbizpr/xcontrol/SymDlBrg.cab
    O20 - AppInit_DLLs:
    O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: McAfee Desktop Firewall Service (FireSvc) - Networks Associates Technology, Inc. - C:\PROGRA~1\NETWOR~1\MCAFEE~1\FireSvc.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~2.EXE
    O23 - Service: McAfee Framework Service (McAfeeFramework) - Unknown owner - C:\Program Files\Network Associates\Common Framework\FrameworkService.exe" /ServiceStart (file missing)
    O23 - Service: PatchLink Update - Novell, Inc. - C:\Program Files\PatchLink\Update Agent\GRAVITIXSERVICE.exe
    O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
    O23 - Service: Trend Micro Protection Against Spyware (PcScnSrv) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcScnSrv.exe
    O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
    O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe
     
  11. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    I see AVG, McAfee, Symantec and Trend Micro. Please explain to me what program you think is performing what function as I think you are overlapping with multiple applications and that is resulting in your problems.
     
  12. carusocj

    carusocj Thread Starter

    Joined:
    Oct 29, 2006
    Messages:
    7
    i thought i had deleted all of McAfee but it turns out that i hadn't. The firewall was still working i guess. I have fixed it and now have full internet connection. Thank you so much for all your help!

    -Christine
     
  13. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    You should check your services and make sure these are no longer running.
    Click Start - Run - and type in:

    services.msc

    Click OK.

    In the services window find each of these, one at a time:

    McAfee Desktop Firewall Service (FireSvc)
    McAfee Framework Service (McAfeeFramework)


    Right click and choose "Properties". On the "General" tab under "Service Status" click the "Stop" button to stop the service. Beside "Startup Type" in the dropdown menu select "Disabled". Click Apply then OK.
    Exit the Services utility.


    Note: You may get an error here when trying to access the properties of the service. If you do get an error, just select the service and look there in the top left of the main service window and click "Stop" to stop the service. If that gives an error or it is already stopped, just skip this step and proceed with the rest.

    Happy to hear your connection is working now! (y)

    You're welcome!
     
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