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Solved: Virus or Worm? Unable to use Housecall or Symantec Free Scan

Discussion in 'Virus & Other Malware Removal' started by MCBride, Sep 11, 2004.

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  1. MCBride

    MCBride Thread Starter

    Joined:
    Jul 10, 2004
    Messages:
    284
    After I download XP Service Pk 2, mu Canon Multipass C755 stopped functioning properly. I had to disable protection in order to download new drivers from Canon site. Printer works now, but I am unable to do a free scan from housecall or symantec.

    House call error - 404 page not found
    Symantec error - Must have active x enabled

    Couuld someone please look at this HJT and advise how to get the virus scanners working?. Symantec firewall and XP2 are both enabled.

    Thanks.


    Logfile of HijackThis v1.98.2
    Scan saved at 12:44:45 AM, on 9/11/2004
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    C:\Program Files\Canon\MultiPASS\mpservic.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Netscape Internet Service\ncupdatesvc.exe
    C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
    C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
    C:\Program Files\Real\RealPlayer\RealPlay.exe
    C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
    C:\Program Files\Java\j2re1.4.2_05\bin\jusched.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Canon\MultiPASS\monitr32.exe
    C:\Program Files\Canon\MultiPASS\MPTBox.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\WINDOWS\system32\FxRedir.EXE
    C:\Program Files\Netscape Internet Service\dialer.exe
    C:\PROGRA~1\NETSCAPE\NETSCAPE\NETSCP.EXE
    C:\Program Files\Netscape Internet Service\css.exe
    C:\Program Files\Symantec\LiveUpdate\LUALL.EXE
    C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
    C:\DOCUME~1\CLARIC~1\LOCALS~1\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe
    C:\DOCUME~1\ALLUSE~1\APPLIC~1\Symantec\LIVEUP~1\DOWNLO~1\EXITEM~1.2_E\SETUP.EXE
    C:\WINDOWS\System32\msiexec.exe
    C:\WINDOWS\System32\MsiExec.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://home.netscape.com/home/winsearch.html
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.isp.netscape.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://home.netscape.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://home.netscape.com/home/winsearch.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://home.netscape.com/home/winsearch200.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://home.netscape.com/home/winsearch.html
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://home.netscape.com
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://keyword.netscape.com/keyword/%s
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
    N3 - Netscape 7: user_pref("browser.startup.homepage", "http://home.netscape.com/bookmark/7_2/home.html"); (C:\Documents and Settings\Clarice McBride\Application Data\Mozilla\Profiles\default\59zulij2.slt\prefs.js)
    N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\Clarice McBride\Application Data\Mozilla\Profiles\default\59zulij2.slt\prefs.js)
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: PBlockHelper Class - {4115122B-85FF-4DD3-9515-F075BEDE5EB5} - C:\PROGRA~1\NETSCA~1\NETSCA~1\pbhelper.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
    O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_05\bin\jusched.exe
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exe
    O4 - HKLM\..\Run: [MP_STATUS_MONITOR] "C:\Program Files\Canon\MultiPASS\monitr32.exe" I
    O4 - HKLM\..\Run: [MPTBox] "C:\Program Files\Canon\MultiPASS\MPTBox.exe"
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [Cacheman] C:\PROGRA~1\CACHEMAN\Cacheman.exe
    O4 - HKCU\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1093462549843
    O17 - HKLM\System\CCS\Services\Tcpip\..\{B4361658-CE02-42A8-8A67-1F686B2AA56E}: NameServer = 64.12.14.89 205.188.71.25
     
  2. TOGG

    TOGG

    Joined:
    Apr 2, 2002
    Messages:
    5,912
  3. MCBride

    MCBride Thread Starter

    Joined:
    Jul 10, 2004
    Messages:
    284
    Coule someone look at this HJT and tell me how to fix?
     
  4. MCBride

    MCBride Thread Starter

    Joined:
    Jul 10, 2004
    Messages:
    284
    Resolved. close thread. thanksa
     
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