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Solved: Vista freezing on Toshiba laptop

Discussion in 'Windows Vista' started by dutchgeek, Jan 8, 2010.

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  1. dutchgeek

    dutchgeek Thread Starter

    Joined:
    Nov 24, 2009
    Messages:
    4
    I am having a simiilar problem as Terrorcat1 is having except for to minor differences. My toshiba will freeze except for mouse movement. It will run longer in safe mode but still the screen will lock and no interrupt can cause it to come back. The curser will move all over the screen but clicking either left or right button causes no interrupt.

    I went into setup and enabled wake on keyboard - no difference, mouse or keyboard fail to cause an interrupt.

    I went into Vista power management and changed the sleep to never and the only change is the screen doesn't blank but it freezes the same way.

    I have been following Terrorcat1 snd see I needed a highjackthis so I ran it and was able to get the log file onto a jump drive and move it to my desktop machine.

    I will follow the responses to terrorcat1 as well as this. Thanks!

    Here is the highjackthis output.

    Logfile of HijackThis v1.99.0
    Scan saved at 4:12:57 PM, on 1/8/2010
    Platform: Unknown Windows (WinNT 6.00.1906 SP2)
    MSIE: Internet Explorer v8.00 (8.00.6001.18865)
    Running processes:
    C:\Windows\Explorer.EXE
    C:\Users\lylefamily\AppData\Local\Temp\Temp1_hijackthis.zip\HijackThis.exe
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.toshibadirect.com/dpdstart
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.mirarsearch.com/?useie5=1&q=
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.toshibadirect.com/dpdstart
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.toshibadirect.com/dpdstart
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.mirarsearch.com/?useie5=1&q=
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    O1 - Hosts: ::1 localhost
    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG9\avgssie.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
    O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
    O4 - HKLM\..\Run: [TPwrMain] %ProgramFiles%\TOSHIBA\Power Saver\TPwrMain.EXE
    O4 - HKLM\..\Run: [SmoothView] %ProgramFiles%\Toshiba\SmoothView\SmoothView.exe
    O4 - HKLM\..\Run: [00TCrdMain] %ProgramFiles%\TOSHIBA\FlashCards\TCrdMain.exe
    O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~1\AVG\AVG9\avgtray.exe
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [NDSTray.exe] NDSTray.exe
    O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
    O4 - HKLM\..\Run: [cfFncEnabler.exe] cfFncEnabler.exe
    O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
    O4 - HKLM\..\Run: [Skytel] Skytel.exe
    O4 - HKCU\..\Run: [TOSCDSPD] C:\Program Files\TOSHIBA\TOSCDSPD\TOSCDSPD.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
    O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_60D6097707281E79.dll/cmsidewiki.html
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
    O10 - Unknown file in Winsock LSP: c:\windows\system32\nlaapi.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\napinsp.dll
    O11 - Options group: [INTERNATIONAL] International
    O13 - Gopher Prefix:
    O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Plugin Control) - http://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab
    O16 - DPF: {238F6F83-B8B4-11CF-8771-00A024541EE3} (Citrix ICA Client) - https://ra.53.com/CitrixSessionInit/ICAWEB/en/ica32/icaweb.cab
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG9\avgpp.dll
    O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
    O18 - Filter hijack: text/xml - {807563E5-5146-11D5-A672-00B0D022E945} - C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSOXMLMF.DLL
    O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL,avgrsstx.dll
    O23 - Service: Agere Modem Call Progress Audio - Agere Systems - C:\Windows\system32\agrsmsvc.exe
    O23 - Service: AVG Free E-mail Scanner - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgemc.exe
    O23 - Service: AVG Free WatchDog - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgwdsvc.exe
    O23 - Service: ConfigFree Service - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
    O23 - Service: getPlus(R) Helper - Unknown - C:\Program Files\NOS\bin\getPlus_HelperSvc.exe (file missing)
    O23 - Service: @gpapi.dll,-112 - Unknown - %windir%\system32\svchost.exe (file missing)
    O23 - Service: Google Software Updater - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: Intel(R) Matrix Storage Event Monitor - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
    O23 - Service: InstallDriver Table Manager - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
    O23 - Service: Jumpstart Wifi Protected Setup - Atheros Communications, Inc. - C:\Program Files\Jumpstart\jswpsapi.exe
    O23 - Service: My Web Search Service - Unknown - C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwssvc.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\qwave.dll,-1 - Unknown - %windir%\system32\svchost.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\seclogon.dll,-7001 - Unknown - %windir%\system32\svchost.exe (file missing)
    O23 - Service: TMachInfo - TOSHIBA Corporation - C:\Program Files\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe
    O23 - Service: TOSHIBA Navi Support Service - TOSHIBA Corporation - C:\Program Files\Toshiba\TOSHIBA DVD PLAYER\TNaviSrv.exe
    O23 - Service: TOSHIBA Optical Disc Drive Service - TOSHIBA Corporation - C:\Windows\system32\TODDSrv.exe
    O23 - Service: TOSHIBA Power Saver - TOSHIBA Corporation - C:\Program Files\Toshiba\Power Saver\TosCoSrv.exe
    O23 - Service: TOSHIBA SMART Log Service - TOSHIBA Corporation - C:\Program Files\TOSHIBA\SMARTLogService\TosIPCSrv.exe
    O23 - Service: Ulead Burning Helper - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
    O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 - Unknown - %ProgramFiles%\Windows Media Player\wmpnetwk.exe (file missing)

    I ran malwarebytes, ave and ccleaner and nothing shows up.
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    78,625
    First Name:
    Frank
    dutchgeek:

    I received your private message. You're using a very old version(1.99.0) of HijackThis, so the log is inaccurate and is missing several entries and is basically useless.

    Go here to download and save HijackThis 2.0.3. Close all open windows, then install it. After it's installed, run a scan. Save the resulting log in Notepad. Return here, then copy-and-paste the entire log here.

    --------------------------------------------------------------

    It appears that your computer has a MyWebSearch infestation and possibly other malware/spyware. If you've got Malwarebytes Anti-Malware still installed, run its update function so you can self-update it to version 1.44 and get the definition files up-to-date. Don't do anything else with it yet.

    --------------------------------------------------------------

    Sun Java Runtime Environment appears to be outdated, but we can deal with that later.

    --------------------------------------------------------------
     
  3. dutchgeek

    dutchgeek Thread Starter

    Joined:
    Nov 24, 2009
    Messages:
    4
    OK,

    Thanks for the response.

    I appreciate the help.

    Here is the results of the HIghjackthis.

    Logfile of Trend Micro HijackThis v2.0.3 (BETA)
    Scan saved at 6:32:15 PM, on 1/8/2010
    Platform: Windows Vista SP2 (WinNT 6.00.1906)
    MSIE: Internet Explorer v8.00 (8.00.6001.18865)
    Boot mode: Normal
    Running processes:
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Windows\system32\taskeng.exe
    C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
    C:\Program Files\Toshiba\Power Saver\TPwrMain.exe
    C:\Program Files\Toshiba\SmoothView\SmoothView.exe
    C:\Program Files\Toshiba\FlashCards\TCrdMain.exe
    C:\Program Files\AVG\AVG9\avgtray.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\Toshiba\ConfigFree\NDSTray.exe
    C:\Windows\RtHDVCpl.exe
    C:\Program Files\Toshiba\TOSCDSPD\TOSCDSPD.exe
    C:\Program Files\Toshiba\ConfigFree\CFSwMgr.exe
    C:\Windows\system32\igfxext.exe
    C:\Windows\system32\igfxsrvc.exe
    C:\Program Files\TrendMicro\HiJackThis\HiJackThis.exe
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.toshibadirect.com/dpdstart
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.mirarsearch.com/?useie5=1&q=
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.toshibadirect.com/dpdstart
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.toshibadirect.com/dpdstart
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.mirarsearch.com/?useie5=1&q=
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    O1 - Hosts: ::1 localhost
    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG9\avgssie.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
    O3 - Toolbar: (no name) - {B4D2B9DE-F3BD-44AD-8E6C-B46F942724F4} - (no file)
    O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
    O4 - HKLM\..\Run: [TPwrMain] %ProgramFiles%\TOSHIBA\Power Saver\TPwrMain.EXE
    O4 - HKLM\..\Run: [SmoothView] %ProgramFiles%\Toshiba\SmoothView\SmoothView.exe
    O4 - HKLM\..\Run: [00TCrdMain] %ProgramFiles%\TOSHIBA\FlashCards\TCrdMain.exe
    O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~1\AVG\AVG9\avgtray.exe
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [NDSTray.exe] NDSTray.exe
    O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
    O4 - HKLM\..\Run: [cfFncEnabler.exe] cfFncEnabler.exe
    O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
    O4 - HKCU\..\Run: [TOSCDSPD] C:\Program Files\TOSHIBA\TOSCDSPD\TOSCDSPD.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
    O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_60D6097707281E79.dll/cmsidewiki.html
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
    O13 - Gopher Prefix:
    O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Plugin Control) - http://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab
    O16 - DPF: {238F6F83-B8B4-11CF-8771-00A024541EE3} (Citrix ICA Client) - https://ra.53.com/CitrixSessionInit/ICAWEB/en/ica32/icaweb.cab
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG9\avgpp.dll
    O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL,avgrsstx.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
    O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Agere Systems - C:\Windows\system32\agrsmsvc.exe
    O23 - Service: AVG Free E-mail Scanner (avg9emc) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgemc.exe
    O23 - Service: AVG Free WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgwdsvc.exe
    O23 - Service: ConfigFree Service - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
    O23 - Service: getPlus(R) Helper - Unknown owner - C:\Program Files\NOS\bin\getPlus_HelperSvc.exe (file missing)
    O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
    O23 - Service: Jumpstart Wifi Protected Setup (jswpsapi) - Atheros Communications, Inc. - C:\Program Files\Jumpstart\jswpsapi.exe
    O23 - Service: My Web Search Service (MyWebSearchService) - Unknown owner - C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwssvc.exe (file missing)
    O23 - Service: TMachInfo - TOSHIBA Corporation - C:\Program Files\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe
    O23 - Service: TOSHIBA Navi Support Service (TNaviSrv) - TOSHIBA Corporation - C:\Program Files\Toshiba\TOSHIBA DVD PLAYER\TNaviSrv.exe
    O23 - Service: TOSHIBA Optical Disc Drive Service (TODDSrv) - TOSHIBA Corporation - C:\Windows\system32\TODDSrv.exe
    O23 - Service: TOSHIBA Power Saver (TosCoSrv) - TOSHIBA Corporation - C:\Program Files\Toshiba\Power Saver\TosCoSrv.exe
    O23 - Service: TOSHIBA SMART Log Service - TOSHIBA Corporation - C:\Program Files\TOSHIBA\SMARTLogService\TosIPCSrv.exe
    O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
    --
    End of file - 7208 bytes
     
  4. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    78,625
    First Name:
    Frank
    Go into "Programs And Features" in the Control Panel, then uninstall MyWebSearch - if it's listed there.

    Next, go into the C:\Program Files folder and delete the MyWebSearch folder - if it's there.

    ---------------------------------------------------------------

    If you've gotten Malwarebytes Anti-Malware up-to-date, start it and then run a quick scan with it.

    When the scan is finished, select and remove EVERYTHING that was found.

    Restart your computer if prompted to.

    Obtain a copy of the scan log, then copy-and-paste it here.

    ----------------------------------------------------------------

    Go here to download and save SUPERAntiSpyware.

    Don't do anything else with it yet. Just download and save it.

    ----------------------------------------------------------------
     
  5. dutchgeek

    dutchgeek Thread Starter

    Joined:
    Nov 24, 2009
    Messages:
    4
    I ran Malwarebytes again. It still list MYwebsearch but as not found and there is no folder on the drive. I found on another site that it could be the drivers were walked on when I did the last windows update. I removed the mouse, mousepad, and keyboard driver and shut down. When I came back up it reloaded the drivers and appears to be working since noon of Saturday. My duaghter said her children needed it to do some homework so I will mark this as solved. It she brings it back with the same problem, I will open another thread.

    Thanks!
     
  6. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    78,625
    First Name:
    Frank
    You're welcome.
     
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