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Solved: Vista Giving me a headache!!

Discussion in 'Windows Vista' started by GregMadd, Sep 17, 2011.

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  1. GregMadd

    GregMadd Thread Starter

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    I just installed a new Seagate hard drive for my Gateway GT5620 desktop and I am having nothing but problems with getting all of my updates installed. Windows update states I have installed 99 but there is still more and I cannot update anymore. System gives me BSOD sometimes and other times Vista just tells me that update could not be installed. I have tried to follow what microsoft states to do but everything fails. Get classic update could not be installed. I would like to get this system stable again I would love to donate this system to a family who really needs a computer for their kids going to school. Not sure what info you need to help but I have tried to run the log reports and if there is anything else let me know.

    Also,
    I have gone to Intel web site to download their driver scan and update tool but it would not download either.


    Tech Support Guy System Info Utility version 1.0.0.1
    OS Version: Microsoft® Windows Vista™ Home Premium , 32 bit
    Processor: Genuine Intel(R) CPU 2140 @ 1.60GHz, x64 Family 6 Model 15 Stepping 2
    Processor Count: 2
    RAM: 2038 Mb
    Graphics Card: Intel(R) 82945G Express Chipset Family, 256 Mb
    Hard Drives: C: Total - 476937 MB, Free - 451599 MB;
    Motherboard: ELITEGROUP, 945GCT-M3, 3.1, 0000
    Antivirus: McAfee Anti-Virus and Anti-Spyware, Updated: Yes, On-Demand Scanner: Disabled
     

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  2. johnebadbak

    johnebadbak

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  3. TheShooter93

    TheShooter93 Malware Specialist

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    First Name:
    Cody
    Click Start.

    Click All Programs.

    Click "Windows Update."

    Download and install all the available updates.

    Restart your computer.

    -----------------------------------------------------------------

    Assuming your problem happens somewhere in there, give us a screenshot or a detailed report of every error message and when it happens.

    You can also try doing all this in Safe Mode With Networking.

    How to Access Safe Mode With Networking

    While the computer is turning on, tap F8 once every second until a black screen with white text appears. Using your arrow keys highlight the option Safe Mode With Networking and hit Enter.

    Note: If you're using Windows XP, connect to your modem or router with an Ethernet cable, then follow these directions.
     
  4. flavallee

    flavallee Trusted Advisor

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    After you installed that new hard drive and installed Windows Vista, you should've installed both service packs(SP1 and SP2) and then installed the post-SP2 important/recommended updates and gotten Windows Vista completely up-to-date before you installed an antivirus program and a bunch of other programs.

    -------------------------------------------------------
     
  5. GregMadd

    GregMadd Thread Starter

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    I have attached the screen shot of the error. This is windows update error 80070002; I have followed these steps where it tells you to stops windows update and delete some files and still cannot download the updates. I have also tried to run the windows update readiness tool and it fails. When trying these updates I have turned off my virus scanner and also tried it with it on.
    Flavallee
    I tried to do the download of SP1 & SP2 but windows update informed it that it could not be installed.This was performed before I installed the antivirus program.

    I am at the end of my rope with this computer and I welcome any help. It bad for me too because the family I want to give this computer to asked about it this morning because they really need it.
     

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  6. flavallee

    flavallee Trusted Advisor

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  7. GregMadd

    GregMadd Thread Starter

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    Flavallee

    So when I download these two updates and burn them on a disk I then should just use windows explorer to run the executable files to load the updates?
    I'm looking at the screen as I type this and it just BOSD again and it states IRQL_NOT_LES_OR_EQUAL with STOP:
    0x0000000A (0xBAEF6F67, 0x00000002, 0x00000000, 0x818B2C11)
    I run a memory tester last night for 12 hours and it did not report any problems.
     
  8. flavallee

    flavallee Trusted Advisor

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    Both service pack files have an .EXE file extension.
    Once you insert the disc and the window for it opens and you can see the file name, all you need to do is double-click it.
    The install process will then start.

    You only need to burn those files to CD-R's if you're planning to do a hard drive format and clean reinstall of Windows Vista.
    If you're not, just download and save them in a folder on the desktop, then install them from there.

    -------------------------------------------------------
     
  9. GregMadd

    GregMadd Thread Starter

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    failed see error message attached. Show I try a clean re-install? It you want me to please walk me through it and how and when to install the service packs I have download and copied to a CD-R. Also when re-stalling do I let windows try to install updates or just let the service packs handle it?

    Thanks again for all your help
     

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  10. flavallee

    flavallee Trusted Advisor

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    How did you do a clean install of Windows Vista after the new hard drive was installed?

    If you have a Windows Vista DVD, what's on the label?

    ---------------------------------------------------------
     
  11. GregMadd

    GregMadd Thread Starter

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    I have the DVD it came with the computer it says Gateway Microsoft Windows Vista Home Premium 32 Bit. I put it in the DVD drive and let it do its thing I had the DVD format the HD and then install. What I am not sure about is when I did the first install it downloaded a lot of updates before I was able to actually do anything (get to my desktop) but there was an option to skip the update and I not sure if you want me to skip all the updates and use my two CD-R disks you had me make with SP1 and SP2. Also do I need to partition the HD or is it not needed in Vista? One last question do I run the updates from the CD-R or copy them to my desktop? Thanks again for your help!
     
  12. flavallee

    flavallee Trusted Advisor

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    If you have the Vista DVD and you have the service packs burned to CD-R's, you're good to go.

    Disconnect all unnecessary external devices(printer, etc.) from the computer.

    Insert the Vista DVD in the drive, then format the hard drive, then do a clean reinstall of Vista.

    Skip the process of downloading any updates.

    There's no need to partition the hard drive. Leave it in a single C partition.

    After Vista is installed and the computer has restarted, use the CD-R's to install each service pack.

    Make sure to restart the computer after installing each service pack.

    Ignore all prompts from "Windows Updates" to download and install anything until after both service packs have been installed.

    Note: Be aware the entire process from start to finish is going to take a few hours.

    --------------------------------------------------------
     
  13. GregMadd

    GregMadd Thread Starter

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    Thanks again for your help. What about drivers for the computer do I let Windows just install the ones it needs?
     
  14. flavallee

    flavallee Trusted Advisor

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    How did you get the device drivers installed after the hard drive was replaced and Vista was reinstalled?

    --------------------------------------------------------

    Before I format a hard drive and do a clean reinstall of Windows, I obtain the current drivers for all the devices in that computer and burn them off to a CD-R.

    I then install from the CD-R any device drivers that don't get installed during the reinstall of Windows.

    --------------------------------------------------------
     
  15. GregMadd

    GregMadd Thread Starter

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    Looks like that took care of everything. Thanks again for your help! I am going to use the computer tonight and see how things go. As of this morning all of my the computer states Service Pack 2 is installed and all of my drivers have been updated. Tonight when I get home I will use it for web surfing and some word processing and see how things go. If I do not have any issues I will mark this as Solved

    Thanks again for your hep!
     
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