I am helping out a friend with her computer. It seems she had an update for her Yahoo IM? After updating, she couldnt use her IM. So she started troubleshooting by following yahoo's suggestions, which entailed removing Java, Microsoft.NET, and Microsoft Visual C++ 2005. This is as far as she got. I uninstalled Yahoo IM and reinstalled. Worked fine, but she did not have all features of her Pogo games anymore. I proceeded to redownload Java, Upgraded to Microsoft.NET 4, and Microsoft Visual C++ 2005 Redistributable, as well as DirectX and others I followed off the yahoo suggestions. I am going on memory right now...of all that happened and all I did, but basically, her computer is freezing up and weird things are happening. I ran Malware scan and ran HD Diagnostic scan. All was fine. I proceeded to try system restore...and it could not be accessed. It kept saying it was already running, and wouldnt pop up. So I attempted to get to it through safe mode, no luck at all. I rebooted, finally got it to open, first restore point was damaged? So it got rid of it, I tried the next, and it failed. There was restore points on there dated back to a year ago, and all were gone except the last week. Weird. I am thinking a fresh reinstall back to factory settings is the answer. Any help would be greatly appreciated!