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Solved: VPN DSL Outlook = No sending email

Discussion in 'Web & Email' started by sideswipess, Sep 3, 2008.

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  1. sideswipess

    sideswipess Thread Starter

    Oct 24, 2006
    I have a user that connect to the office via VPN by way of DSL and uses Outlook to get email. She can get and send email while on the VPN but she is not able to send email when off the VPN. We use a Windows VPN server and our email is pop3. She has XP OS. If there is any information that is needed let me this problem is very strange.
  2. EAFiedler

    EAFiedler Moderator

    Apr 25, 2000
    Hi sideswipess

    What version of Outlook is she using?
    Check in the e-mail account settings under Connections, is it set to only Send/Receive using VPN?

    She may need to change the connection to Use my local area network (LAN) once she disconnects from VPN.

    Does she receive any error messages? If so, please post the exact error message.

    Something I have never tried, setup duplicate e-mail accounts and configure them to use the (LAN) connection, their account names could be appended with Home to avoid duplicate names.

    If she wants to keep her work and home accounts separate, creating another profile in Outlook can help with that.
    How to create a new e-mail profile in Outlook 2007 and in Outlook 2003
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