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Solved: W7 slow, losing disk space

Discussion in 'Windows 7' started by SDrinnon, Apr 29, 2015.

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  1. SDrinnon

    SDrinnon Thread Starter

    Joined:
    Apr 29, 2015
    Messages:
    3
    HELP!!! My computer has the same symptoms as listed above. I have a hard drive that has 156 GB of space and it says I have 0 free. I have removed EVERY program I can, every document and deleted the recycle bin. I have ran Norton anti-virus software and removed one virus. I am stuck. I can't get to the second step of your recommendation because my space is 0. Even after I uninstall programs, etc. my space is still 0. WHAT CAN I DO?!?!?! THANKS!

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Professional, Service Pack 1, 32 bit
    Processor: Intel(R) Core(TM)2 Duo CPU E6550 @ 2.33GHz, x64 Family 6 Model 15 Stepping 11
    Processor Count: 2
    RAM: 3316 Mb
    Graphics Card: Intel(R) Q35 Express Chipset Family, 4 Mb
    Hard Drives: C: Total - 152424 MB, Free - 0 MB;
    Motherboard: Dell Inc., 0PU052
    Antivirus: Norton Internet Security, Updated and Enabled
     
  2. valis

    valis Moderator

    Joined:
    Sep 24, 2004
    Messages:
    77,583
    howdy SDrinnon, and welcome. I'm going to split your post off into it's own thread.

    thanks,

    v
     
  3. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,689
    First Name:
    Frank
    You appear to have a Dell OptiPlex 755 Small Form Factor. Is that correct?

    What's the "service tag" number and/or "express service code" number on it?

    ----------------------------------------------------------------

    Go here, then click the large blue "Download Now @ Bleeping Computer" button to download and save AdwCleaner.exe to your desktop.

    Close all open windows first, then double-click AdwCleaner.exe to load its main window.

    Click the "Scan" button, then allow the scanning process to finish.
    (Note: Several seconds may pass before the scanning process starts, so be patient.)

    Click the "Logfile" button.

    When the log appears, save it.

    Return here to your thread, then copy-and-paste the ENTIRE log here.

    Note: After you submit the log, close AdwCleaner. When the warning appears, click "Yes".

    ----------------------------------------------------------------

    Go here, then click the large blue "Download Now @ Author's Site" button to download and save TFC.exe (Temp File Cleaner by OldTimer) to your desktop.

    After it's downloaded and saved, close all open windows.

    Double-click it to load its main window.

    Click the "Start" button.

    If there are a large number of temp files or if there are multiple user accounts, the temp file deletion process may appear to freeze and may take a few minutes, so don't interfere with or abort it.

    After it's finished, restart the computer.

    ----------------------------------------------------------------
     
  4. SDrinnon

    SDrinnon Thread Starter

    Joined:
    Apr 29, 2015
    Messages:
    3
    service tag 642qph1 - - express service code: 13307164021

    # AdwCleaner v4.202 - Logfile created 29/04/2015 at 11:14:40
    # Updated 23/04/2015 by Xplode
    # Database : 2015-04-27.1 [Server]
    # Operating system : Windows 7 Professional Service Pack 1 (x86)
    # Username : denton - DENTON-PC
    # Running from : C:\Users\denton\Downloads\adwcleaner_4.202.exe
    # Option : Scan

    ***** [ Services ] *****


    ***** [ Files / Folders ] *****

    Folder Found : C:\ProgramData\BitGuard
    Folder Found : C:\ProgramData\Browser Manager
    Folder Found : C:\ProgramData\BrowserProtect
    Folder Found : C:\Users\denton\AppData\Local\torch
    Folder Found : C:\Users\denton\AppData\LocalLow\Toolbar4

    ***** [ Scheduled tasks ] *****


    ***** [ Shortcuts ] *****


    ***** [ Registry ] *****

    Data Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows [AppInit_DLLs] - C:\PROGRA~1\MUSICT~1\Datamngr\mgrldr.dll
    Key Found : HKCU\Software\Imesh
    Key Found : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2001}
    Key Found : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AE986AAE-21E4-49ED-8A99-6C9A7E4FF4D9}
    Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{474597C5-AB09-49D6-A4D5-2E8D7341384E}
    Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{FCBCCB87-9224-4B8D-B117-F56D924BEB18}
    Key Found : HKCU\Software\torch
    Key Found : HKLM\SOFTWARE\Classes\AppID\{4CE516A7-F7AC-4628-B411-8F886DC5733E}
    Key Found : HKLM\SOFTWARE\Classes\AppID\{628F3201-34D0-49C0-BB9A-82A26AEFB291}
    Key Found : HKLM\SOFTWARE\Classes\AppID\TbCommonUtils.DLL
    Key Found : HKLM\SOFTWARE\Classes\AppID\TbHelper.EXE
    Key Found : HKLM\SOFTWARE\Classes\CLSID\{1C950DE5-D31E-42FB-AFB9-91B0161633D8}
    Key Found : HKLM\SOFTWARE\Classes\CLSID\{3BDF4CE9-E81D-432B-A55E-9F0570CE811F}
    Key Found : HKLM\SOFTWARE\Classes\CLSID\{3BF72F68-72D8-461D-A884-329D936C5581}
    Key Found : HKLM\SOFTWARE\Classes\CLSID\{57CADC46-58FF-4105-B733-5A9F3FC9783C}
    Key Found : HKLM\SOFTWARE\Classes\CLSID\{78E9D883-93CD-4072-BEF3-38EE581E2839}
    Key Found : HKLM\SOFTWARE\Classes\CLSID\{83AC1413-FCE4-4A46-9DD5-4F31F306E71F}
    Key Found : HKLM\SOFTWARE\Classes\CLSID\{9F34B17E-FF0D-4FAB-97C4-9713FEE79052}
    Key Found : HKLM\SOFTWARE\Classes\CLSID\{A9A56B8E-2DEB-4ED3-BC92-1FA450BCE1A5}
    Key Found : HKLM\SOFTWARE\Classes\CLSID\{AE338F6D-5A7C-4D1D-86E3-C618532079B5}
    Key Found : HKLM\SOFTWARE\Classes\CLSID\{C339D489-FABC-41DD-B39D-276101667C70}
    Key Found : HKLM\SOFTWARE\Classes\CLSID\{CA3EB689-8F09-4026-AA10-B9534C691CE0}
    Key Found : HKLM\SOFTWARE\Classes\CLSID\{D433A9D0-8267-40CB-8AD5-24F22FA5373F}
    Key Found : HKLM\SOFTWARE\Classes\CLSID\{D565B35E-B787-40FA-95E3-E3562F8FC1A0}
    Key Found : HKLM\SOFTWARE\Classes\CLSID\{D89031C2-10DA-4C90-9A62-FCED012BC46B}
    Key Found : HKLM\SOFTWARE\Classes\CLSID\{FCBCCB87-9224-4B8D-B117-F56D924BEB18}
    Key Found : HKLM\SOFTWARE\Classes\ComObject.DeskbarEnabler
    Key Found : HKLM\SOFTWARE\Classes\ComObject.DeskbarEnabler.1
    Key Found : HKLM\SOFTWARE\Classes\Interface\{01221FCC-4BFB-461C-B08C-F6D2DF309921}
    Key Found : HKLM\SOFTWARE\Classes\Interface\{0FA32667-9A8A-4E9C-902F-CA3323180003}
    Key Found : HKLM\SOFTWARE\Classes\Interface\{2A42D13C-D427-4787-821B-CF6973855778}
    Key Found : HKLM\SOFTWARE\Classes\Interface\{3D8478AA-7B88-48A9-8BCB-B85D594411EC}
    Key Found : HKLM\SOFTWARE\Classes\Interface\{452AE416-9A97-44CA-93DA-D0F15C36254F}
    Key Found : HKLM\SOFTWARE\Classes\Interface\{45CDA4F7-594C-49A0-AAD1-8224517FE979}
    Key Found : HKLM\SOFTWARE\Classes\Interface\{4897BBA6-48D9-468C-8EFA-846275D7701B}
    Key Found : HKLM\SOFTWARE\Classes\Interface\{4D8ED2B3-DC62-43EC-ABA3-5B74F046B1BE}
    Key Found : HKLM\SOFTWARE\Classes\Interface\{6B458F62-592F-4B25-8967-E6A350A59328}
    Key Found : HKLM\SOFTWARE\Classes\Interface\{81E852CC-1FD5-4004-8761-79A48B975E29}
    Key Found : HKLM\SOFTWARE\Classes\Interface\{95B6A271-FEB4-4160-B0FF-44394C21C8DC}
    Key Found : HKLM\SOFTWARE\Classes\Interface\{B2CA345D-ADB8-4F5D-AC64-4AB34322F659}
    Key Found : HKLM\SOFTWARE\Classes\Interface\{B9F43021-60D4-42A6-A065-9BA37F38AC47}
    Key Found : HKLM\SOFTWARE\Classes\Interface\{BF921DD3-732A-4A11-933B-A5EA49F2FD2C}
    Key Found : HKLM\SOFTWARE\Classes\Interface\{D83B296A-2FA6-425B-8AE8-A1F33D99FBD6}
    Key Found : HKLM\SOFTWARE\Classes\Interface\{E67D5BC7-7129-493E-9281-F47BDAFACE4F}
    Key Found : HKLM\SOFTWARE\Classes\Interface\{FCC9CDD3-EFFF-11D1-A9F0-00A0244AC403}
    Key Found : HKLM\SOFTWARE\Classes\TbCommonUtils.CommonUtils
    Key Found : HKLM\SOFTWARE\Classes\TbCommonUtils.CommonUtils.1
    Key Found : HKLM\SOFTWARE\Classes\TbHelper.TbDownloadManager
    Key Found : HKLM\SOFTWARE\Classes\TbHelper.TbDownloadManager.1
    Key Found : HKLM\SOFTWARE\Classes\TbHelper.TbPropertyManager
    Key Found : HKLM\SOFTWARE\Classes\TbHelper.TbPropertyManager.1
    Key Found : HKLM\SOFTWARE\Classes\TbHelper.TbRequest
    Key Found : HKLM\SOFTWARE\Classes\TbHelper.TbRequest.1
    Key Found : HKLM\SOFTWARE\Classes\TbHelper.TbTask
    Key Found : HKLM\SOFTWARE\Classes\TbHelper.TbTask.1
    Key Found : HKLM\SOFTWARE\Classes\TbHelper.ToolbarHelper
    Key Found : HKLM\SOFTWARE\Classes\TbHelper.ToolbarHelper.1
    Key Found : HKLM\SOFTWARE\Classes\TBSB07898.IEToolbar
    Key Found : HKLM\SOFTWARE\Classes\TBSB07898.IEToolbar.1
    Key Found : HKLM\SOFTWARE\Classes\TBSB07898.TBSB07898
    Key Found : HKLM\SOFTWARE\Classes\TBSB07898.TBSB07898.3
    Key Found : HKLM\SOFTWARE\Classes\Toolbar3.ContextMenuNotifier
    Key Found : HKLM\SOFTWARE\Classes\Toolbar3.ContextMenuNotifier.1
    Key Found : HKLM\SOFTWARE\Classes\Toolbar3.CustomInternetSecurityImpl
    Key Found : HKLM\SOFTWARE\Classes\Toolbar3.CustomInternetSecurityImpl.1
    Key Found : HKLM\SOFTWARE\Classes\Toolbar3.SearchProviderManager
    Key Found : HKLM\SOFTWARE\Classes\Toolbar3.SearchProviderManager.1
    Key Found : HKLM\SOFTWARE\Classes\Toolbar3.TBSB07898
    Key Found : HKLM\SOFTWARE\Classes\Toolbar3.TBSB07898.1
    Key Found : HKLM\SOFTWARE\Classes\TypeLib\{4509D3CC-B642-4745-B030-645B79522C6D}
    Key Found : HKLM\SOFTWARE\Classes\TypeLib\{4509D3CC-B642-4745-B030-645B79522C6D}
    Key Found : HKLM\SOFTWARE\Classes\TypeLib\{B87F8B63-7274-43FD-87FA-09D3B7496148}
    Key Found : HKLM\SOFTWARE\Classes\TypeLib\{B87F8B63-7274-43FD-87FA-09D3B7496148}
    Key Found : HKLM\SOFTWARE\Classes\TypeLib\{C4BAE205-5E02-4E32-876E-F34B4E2D000C}
    Key Found : HKLM\SOFTWARE\Classes\TypeLib\{C4BAE205-5E02-4E32-876E-F34B4E2D000C}
    Key Found : HKLM\SOFTWARE\Classes\TypeLib\{C4C4F1F4-3074-4CB6-9FB8-0A64273166F0}
    Key Found : HKLM\SOFTWARE\Classes\TypeLib\{EC4085F2-8DB3-45A6-AD0B-CA289F3C5D7E}
    Key Found : HKLM\SOFTWARE\Classes\TypeLib\{EC4085F2-8DB3-45A6-AD0B-CA289F3C5D7E}
    Key Found : HKLM\SOFTWARE\Classes\URLSearchHook.ToolbarURLSearchHook
    Key Found : HKLM\SOFTWARE\Classes\URLSearchHook.ToolbarURLSearchHook.1
    Key Found : HKLM\SOFTWARE\DataMngr
    Key Found : HKLM\SOFTWARE\Description
    Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{0ABE0FED-50E7-4E42-A125-57C0A11DBCDE}
    Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{628F3201-34D0-49C0-BB9A-82A26AEFB291}
    Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2001}
    Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{AE986AAE-21E4-49ED-8A99-6C9A7E4FF4D9}
    Key Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\bitguard.exe
    Key Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\bprotect.exe
    Key Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\bprotect.exe
    Key Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\browsemngr.exe
    Key Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\browsemngr.exe
    Key Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\browserdefender.exe
    Key Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\browserdefender.exe
    Key Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\browsermngr.exe
    Key Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\browsermngr.exe
    Key Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\browserprotect.exe
    Key Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\browserprotect.exe
    Key Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\bundlesweetimsetup.exe
    Key Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\bundlesweetimsetup.exe
    Key Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\cltmngsvc.exe
    Key Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\cltmngsvc.exe
    Key Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\delta babylon.exe
    Key Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\delta babylon.exe
    Key Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\delta tb.exe
    Key Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\delta tb.exe
    Key Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\delta2.exe
    Key Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\delta2.exe
    Key Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\deltainstaller.exe
    Key Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\deltainstaller.exe
    Key Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\deltasetup.exe
    Key Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\deltasetup.exe
    Key Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\deltatb.exe
    Key Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\deltatb.exe
    Key Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\deltatb_2501-c733154b.exe
    Key Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\iminentsetup.exe
    Key Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\iminentsetup.exe
    Key Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\rjatydimofu.exe
    Key Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\sweetimsetup.exe
    Key Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\sweetimsetup.exe
    Key Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\tbdelta.exetoolbar783881609.exe
    Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{FCBCCB87-9224-4B8D-B117-F56D924BEB18}
    Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{7C3B01BC-53A5-48A0-A43B-0C67731134B9}
    Key Found : HKLM\SOFTWARE\torch
    Key Found : HKU\.DEFAULT\Software\DataMngr
    Value Found : HKLM\SYSTEM\ControlSet001\Control\Session Manager\AppCertDlls [x64]
    Value Found : HKLM\SYSTEM\ControlSet002\Control\Session Manager\AppCertDlls [x64]
    Value Found : HKLM\SYSTEM\CurrentControlSet\Control\Session Manager\AppCertDlls [x64]

    ***** [ Web browsers ] *****

    -\\ Internet Explorer v11.0.9600.17689

    Setting Found : HKCU\Software\Microsoft\Internet Explorer\Main [Secondary Start Pages] - hxxp://www.29searchengines.com/?opts=no&hp=G1&d=2014-06-26
    Setting Found : HKCU\Software\Microsoft\Internet Explorer\Main [Default_Page_URL] - hxxp://www.29searchengines.com/?hp=G1&opts=no&d=2014-06-26&hpa=yes
    Setting Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Main [Default_Page_URL] - hxxp://www.29searchengines.com/?hp=G1&opts=no&d=2014-06-26&hpa=yes

    -\\ Mozilla Firefox v37.0.2 (x86 en-US)


    *************************

    AdwCleaner[R0].txt - [12117 bytes] - [29/04/2015 11:14:40]

    ########## EOF - C:\AdwCleaner\AdwCleaner[R0].txt - [12177 bytes] ##########
     
  5. SDrinnon

    SDrinnon Thread Starter

    Joined:
    Apr 29, 2015
    Messages:
    3
    ok restarted the computer... :)

    appears to have fixed it!!!! Now I have 108 GB FREE!!! That is MUCH BETTER!!! THANK YOU!!! :)
     
  6. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,689
    First Name:
    Frank
    Here is the Dell support site that's assigned only to your Dell OptiPlex 755 Small Form Factor.

    It appears that it originally came with Windows XP Professional SP2 and was later upgraded to Windows Vista Business 32-bit.

    Is that a refurbished computer?

    When was Windows 7 Professional 32-bit installed in it?

    ----------------------------------------------------------

    AdwCleaner shows a lot of threats that need to be deleted, so do the following:

    Close all open windows first, then double-click AdwCleaner.exe to load its main window.

    Click the "Scan" button, then allow the scanning process to finish.
    (Note: Several seconds may pass before the scanning process starts, so be patient.)

    Click the "Cleaning" button, then click "OK".

    Allow the cleaning process to finish.

    When it's finished, click "OK" in each window that appears.

    The computer will restart.

    When the log appears during restart, save it.

    Return here to your thread, then copy-and-paste the ENTIRE log here.

    ----------------------------------------------------------
     
  7. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,689
    First Name:
    Frank
    TFC.exe must have found and deleted a LOT of temp files.

    We're not done, so please respond to post #6.

    -------------------------------------------------------------
     
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