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Solved: Webroot won't die

Discussion in 'Windows 8' started by Daveman1, May 8, 2015.

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  1. Daveman1

    Daveman1 Thread Starter

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    Hay old friends,
    Got a new machine about six months ago from best buy and they gave me a webroot cd with it. I installed it and all seemed to be fine for a while. then it said it was going to expire unless I payed 49.95. Well knowing what I know from this site, that wasn't going to happen. I got zonealarm and spybot from here and then tried to get rid of webroot. That's were the problems began.
    This machine (I guess I can call it a comp. since it is a laptop) has win. 8 with a core i3. don't know much more about it, I could find out about mem., ram and all that if it's needed.
    with no start button to use webroots own uninstall, I tried to use add/remove programs. That didn't work.I downloaded cleanWDF and tried it with no success. Downloaded and tried revo uninstaller, and it didn't work. Downloaded classic shell to get a start menu and webroot uninstall is not there.

    What's happening is when I startup and when I get online, I keep getting a window that ask if I want to allow webroot to access the internet. I choose don't allow of course, but it's still there witch tells me it's not gone.
    I have done searches on here for "webroot uninstall" witch is were I got all these ideas and I'm thinking this might warrant a new tread.
    Can ya'll please help or direct me to a thread that can.
    Thanks in advance.
    Dave
     
  2. Daveman1

    Daveman1 Thread Starter

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    Just remembered I did let windows update to win. 8.1
     
  3. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    First of all, to be clear, you didn't get Zone Alarm and Spybot from here as we don't offer any software downloads.

    However, I'm willing to bet that it's one of those programs that's interfering with the removal of Webroot (likely Spybot as it blocks registry changes).

    What product and version of Webroot was installed?
     
  4. flavallee

    flavallee Trusted Advisor

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    If you bought that laptop from "Best Buy" and it has an Intel Core i3 processor and came with Windows 8, it's likely one of these models.

    Advise us which one it is.

    --------------------------------------------------------

    Installing unnecessary and unneeded programs increases the chances of having performance, speed, and other issues with a computer.

    --------------------------------------------------------
     
  5. Daveman1

    Daveman1 Thread Starter

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    Granted I did not download anything from here; However from here I was directed to a place to download from.;)
    I'm looking at the dvd and case it came in and can't find a version # anywere.

    I'll try shutting down spybot and uninstaaling webroot and let you know how it went.
    Thanks
     
  6. Daveman1

    Daveman1 Thread Starter

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    It's the asus i3-3217u 1.80GHz
    64 bit
    product ID 00179-G1017-11711-AAOEM
    4.0 GB memory because I added as much as I could.
     
  7. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    If you have TeaTimer enabled you'll have to disable it. If that doesn't work, please advise the name of the product at least as they have more than one.
     
  8. Daveman1

    Daveman1 Thread Starter

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    Went to task manager and ended task on the three programs that had spybot in there name. Then tried revo uninstaller and it did not find webroot for me to do anything with. Looked in add remove programs and still no webroot.
    However, every time I click internet explorer I get the windows security window telling me about webroot wanting to access the net, also when I click favorites to get to this site, I also get the same window. I choose don't allow and move on, so it doesn't stop me from doing anything, it just adds extra steps. (annoying)
     
  9. Daveman1

    Daveman1 Thread Starter

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    Teatimmer is not enabled.
    Yhe case say's" WEBROOT SecureAnywhere"
    Best Buy
    49.99
    SECURITY
    SKU: 1688832
    There are numbers and bar codes on the back if that will help.
     
  10. flavallee

    flavallee Trusted Advisor

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    It appears you bought this ASUS K550CA-DH31T 15.6" touchscreen laptop.

    That SKU number is for Webroot SecurityAnywhere Internet Security which "Best Buy" gave you with that laptop.

    Someone should've told you that it's not free and only has a trial period and would cost you $49.95 for a 1-year subscription to it.

    ---------------------------------------------------------
     
  11. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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  12. Daveman1

    Daveman1 Thread Starter

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    Thanks Cookiegal,
    I'm busy dodging tornados today here in DFW but will try this tomorrow after work and hopefully report good news.:cool:
     
  13. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    No problem. Stay safe.
     
  14. Daveman1

    Daveman1 Thread Starter

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    With the classic shell and clicking all programs I find spybot but not an option to uninstall spybot. will add/remove programs be sufficient or do I need to something different? I don't want to put one troubled uninstall on top of another?
    Thanks
     
  15. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    I would suggest trying the method for Windows 8/8.1 in the link first then and see if that works but be sure SpyBot is disabled. If it doesn't work even in safe mode then I'd go ahead and uninstall SpyBot via the Control Panel - Programs and Features. Here are the instructions for uninstalling SpyBot as there are some directories that have to be manually deleted after.

    https://www.safer-networking.org/faq/how-to-uninstall-2/
     
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