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Solved: website looks different on the network

Discussion in 'Web Design & Development' started by plschley, May 4, 2010.

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  1. plschley

    plschley Thread Starter

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    I have a question regarding our website that I hope someone can clear up. We have a website for our origination and I’m having a disagreement with the webmaster over some if it’s settings.

    I should explain that our website is hosted off site. Last week I started getting emails that would bounce back as undividable. When I clicked on the headers, it revealed that an IP address was associated with a spammer. I contacted our web host and told him this information only to find out that he had changed the web dedicated IP address. :confused: I deleted the old A Record and added a new A Record. It seemed to take forever to replicate but finally emails would send again.

    He had also made some web design changes. When I go off the network to a public computer and view the website, it shows the links and pictures of the website. However, when I’m on our local network only some of these links and pictures show. I found the difference under properties of these links and pictures as some show with http://www. (picture information) while the others that don’t show the pictures do not have the www included, only http:// (picture information). I have requested that he install the www. He tells me that its a network problem. The pictures and links that are missing are the only ones missing the www’s. Am I on the right track? Why on a public pc, does the links, and pictures show but not on private network? Is this DNS related? It is because we use our IPS DNS servers on a public pc and our own DNS server on a private? I have cleaned out the cache several times but still no changes. I believe it’s because the www are missing. Thank you.
     
  2. ehymel

    ehymel

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    The config file for the web server should list the the 2 versions of the domain name as aliases, otherwise the DNS settings won't matter. That is something your webmaster can easily fix.

    You can test this... see if http://www.site.com goes to the same place as http://site.com. Similarly for the missing pictures, if your browser won't display http://site.com/picture.jpg, try typing http://www.site.com/picture.jpg.

    It might help us help you if you could post the url of the site in question...
     
  3. plschley

    plschley Thread Starter

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    Ehymel, thank you for getting back to me so quickly. I’m sorry that I did not mention that with in our network, when I type in just the URL, stoneharbor-resort.com I will get a page under construction. When I type in www.stoneharbor-resort.com, the web site will show up, still with the missing links and pictures, only boxes with the red x in the corner where the pictures should be. An example, while on our network, on the Amenities page, there are six rows of pictures. Row 1 and 5 will appear as box w/red x. If I look at the properties, they are missing the www’s while the properties of the other pictures have the www.s. If I copy and paste the address, as is, in the browser, they show as page under construction. If I add in the www’s then the pictures will appear. The same as the facbeook, twitter, and grovin links on the home page.
     
  4. plschley

    plschley Thread Starter

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  5. ehymel

    ehymel

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    Just getting around to looking at this. Looks like you (or someone) has fixed the issue by automatically forwarding all requests to stoneharbor-resort.com to the www. version. All seems to be working when I look through the site.
     
  6. plschley

    plschley Thread Starter

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    Not within the network though. It's fine if I look at it at home too. But while I'm within the network these pictures, links are still missing. I feel if the webmaster adds the www's to the pics and links that are not assigned, it would work. See, that’s the issue. I can see it fine out of the network but not within.
     
  7. ehymel

    ehymel

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    Well, I'm not entirely sure. Within your network are you running your own DNS? It's not clear to me why things would behave differently from within your network.
     
  8. plschley

    plschley Thread Starter

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    Yes, I use AD so I use DNS. I know this is a bit confusing.
     
  9. ehymel

    ehymel

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    Hmmmm, I don't know enough details about AD since I'm a Linux (Fedora) and apache guy, but at this point I would guess that the problem lies within your Active Directory setup. After reviewing your initial post, I think the changing of the IP address of the dedicated server broke a setting within your AD. Wish I could be more help.

    Perhaps someone with some AD experience can chime in with their guess here?
     
  10. plschley

    plschley Thread Starter

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    Ehymel,
    It's fixed. The web master put the dubs in like I wanted and everything resolved to DNS. Thanks
     
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