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Solved: Weird message!

Discussion in 'Windows XP' started by kingwolf, Feb 8, 2007.

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  1. kingwolf

    kingwolf Thread Starter

    Joined:
    Feb 8, 2007
    Messages:
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    I hope someone can help me with this.
    I've got a Dell Dimension 4700 and run Windows XP (Home edition)
    For the last couple of days whenever I shut down my PC everything goes normally then this 'error' pops up and shutdown freezes
    It says something like
    'Instruction 0x6a2a2fe7 at Refrerenced memory at 0x0000000c could not be "read"? Press cancel to debug etc
    I do and it shuts down but next time it happens again!
    I read somewhere about disabling something called ASP.NET State Service to stop this. What on Earth is it and should I turn it off or will I get 1001 problems from doing that? :eek:
    Thanks in advance guys!
     
  2. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    If it is happening consistently -- try doing a Cleanboot and see if it is related to a particular startup.

    If it happens in Cleanboot you may have some faulty real or virtual memory.

    CLEAN BOOT TROUBLESHOOTING technique XP

    First, restart in Safe Mode (tap the f8 key promptly on startup and choose the Safe Mode option from the boot menu).

    In Safe Mode –

    Run msconfig and select the "Services" tab. Check "Hide Microsoft Services" and then disable the rest. Also uncheck "load startup group" on the general page.

    See this link for detailed information:

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;310353

    Now restart and test the issue at hand

    If no problems, run msconfig and recheck half the disabled items on the Services tab. Test again. If the problem recurs, UNcheck half the items you just checked to narrow down the culprit.

    If the problem didn't occur, check the other half, so all the Services are enabled -- proceed to do this on the startup tab as well.

    Get the idea? You want to isolate the problem to a specific startup if possible.

    Note: if you already have items unchecked under msconfig > startups and are in “selective” startup mode – you should note what these are before beginning. They will need to be de-selected again.
     
  3. kingwolf

    kingwolf Thread Starter

    Joined:
    Feb 8, 2007
    Messages:
    21
    Not used my PC much as there was a family illness and bereavement - hope you didn't think I was being ungrateful and rude!.
    Thanks for your help.
    What is this ASP.NET thing anyway? Do I need it at? All I can find out about it is it's used for designing web pages or something which I don't do and never will!
    There are so many things in services etc and it's hard to just get simple info on them like item 'x' is used for this and isn't an essential Windows program!
    Sorry if I'm being dumb but my PC knowledge is zero!!!
    Thanks again!
     
  4. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    Sorry to hear about the family problems.

    I just don't see any reason to believe at this point the problem is related to ASP.net; it may be required for some web pages to display or load correctly -- but is not likely involved in this problem.

    What you need to do is determine under what circumstances the problem does not occur -- and then work from there to isolate it.

    If you haven't done that, then we don't have a clue.

    For test purposes, just follow the clean boot troubleshooting technique I outlined -- you will not be disabling any Microsoft services.

    Also -- now that I think of it -- if you are using Internet Explorer -- try seeing if it is related to it. Use another browser if you have one.

    If you don't, try this:

    Start > All Programs > Accessories > System Tools > Internet Explorer (no add-ons).

    This is present if you have IE7.

    If you still have IE6, go to Internet Options > Advanced and take the check out of "enable 3rd party plugins"


    You should also post a HijackThis scanlog before doing any clean booting if you need to do that.

    Download and install HijackThis using the "self extractor". Run it and select "do a system scan and save the log file". Then copy/paste the contents of the log to a reply

    http://www.thespykiller.co.uk/files/hijackthis_sfx.exe
     
  5. kingwolf

    kingwolf Thread Starter

    Joined:
    Feb 8, 2007
    Messages:
    21
    Scan saved at 21:09:04, on 11/02/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Windows Defender\MsMpEng.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\ZoneLabs\vsmon.exe
    C:\WINDOWS\system32\LEXBCES.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\LEXPPS.EXE
    C:\WINDOWS\system32\netdde.exe
    C:\WINDOWS\system32\clipsrv.exe
    C:\WINDOWS\system32\dllhost.exe
    C:\WINDOWS\system32\CTsvcCDA.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe
    C:\PROGRA~1\McAfee\MSC\mclogsrv.exe
    C:\PROGRA~1\McAfee\MSC\mcupdmgr.exe
    c:\program files\common files\mcafee\mna\mcnasvc.exe
    C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
    C:\PROGRA~1\McAfee\MSC\mcpromgr.exe
    c:\PROGRA~1\COMMON~1\mcafee\redirsvc\redirsvc.exe
    C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
    C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
    C:\PROGRA~1\McAfee\MSC\mctskshd.exe
    C:\PROGRA~1\McAfee\MSC\mcusrmgr.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
    C:\Program Files\SpywareDetector\SDService.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
    C:\WINDOWS\system32\MsPMSPSv.exe
    C:\WINDOWS\System32\dmadmin.exe
    C:\WINDOWS\Explorer.EXE
    c:\PROGRA~1\mcafee.com\agent\mcagent.exe
    C:\Program Files\GhostSurf 2005\Protector.exe
    C:\Program Files\GhostSurf 2005\Scheduler daemon.exe
    C:\Program Files\OpenOffice.org 2.0\program\soffice.exe
    C:\Program Files\OpenOffice.org 2.0\program\soffice.BIN
    C:\Program Files\ntl\broadband medic\bin\mpbtn.exe
    C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
    C:\Program Files\Webroot\Spy Sweeper\SSU.EXE
    C:\Program Files\BillP Studios\Task Catcher\Tasktrap.exe
    C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
    C:\Program Files\BillP Studios\WinPatrol\WinPatrol.exe
    C:\Program Files\Outlook Express\msimn.exe
    C:\PROGRA~1\COMMON~1\McAfee\EmProxy\emproxy.exe
    C:\Program Files\Hijackthis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.qvcuk.com/
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.qvcuk.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.qvcuk.com/
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
    R3 - URLSearchHook: (no name) - {BE89472C-B803-4D1D-9A9A-0A63660E0FE3} - C:\PROGRA~1\COPERN~1\COPERN~1.DLL
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
    O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - c:\program files\mcafee\virusscan\scriptcl.dll
    O2 - BHO: NTIECatcher Class - {C56CB6B0-0D96-11D6-8C65-B2868B609932} - C:\Program Files\Xi\NetTransport 2\NTIEHelper.dll
    O4 - HKLM\..\Run: [SpySweeper] C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe /startintray
    O4 - HKLM\..\Run: [Task Catcher] C:\Program Files\BillP Studios\Task Catcher\tasktrap.exe
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - Startup: OpenOffice.org 2.0.lnk = C:\Program Files\OpenOffice.org 2.0\program\quickstart.exe
    O4 - Startup: Protector.lnk = C:\Program Files\GhostSurf 2005\Protector.exe
    O4 - Startup: Quick StartUp.lnk = C:\PENSOFT\fquick32.exe
    O4 - Startup: Scheduler.lnk = C:\Program Files\GhostSurf 2005\Scheduler daemon.exe
    O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe
    O4 - Global Startup: Adobe Reader Synchronizer.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\AdobeCollabSync.exe
    O4 - Global Startup: broadband medic.lnk = C:\Program Files\ntl\broadband medic\bin\matcli.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O8 - Extra context menu item: &ieSpell Options - res://C:\Program Files\ieSpell\iespell.dll/SPELLOPTION.HTM
    O8 - Extra context menu item: &Lookup Word - C:\Program Files\QDictionary\dict.html
    O8 - Extra context menu item: Check &Spelling - res://C:\Program Files\ieSpell\iespell.dll/SPELLCHECK.HTM
    O8 - Extra context menu item: Download all by Net Transport - C:\Program Files\Xi\NetTransport 2\NTAddList.html
    O8 - Extra context menu item: Download by Net Transport - C:\Program Files\Xi\NetTransport 2\NTAddLink.html
    O8 - Extra context menu item: Lookup on Merriam Webster - file://C:\Program Files\ieSpell\Merriam Webster.HTM
    O8 - Extra context menu item: Lookup on Wikipedia - file://C:\Program Files\ieSpell\wikipedia.HTM
    O8 - Extra context menu item: Search Using Copernic Agent - res://C:\Program Files\Copernic Agent\CopernicAgentExt.dll/INTEGRATION_MENU_SEARCHEXT
    O8 - Extra context menu item: T&hesaurus - C:\Program Files\QDictionary\thes.html
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
    O9 - Extra button: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\iespell.dll
    O9 - Extra 'Tools' menuitem: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\iespell.dll
    O9 - Extra button: (no name) - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\iespell.dll
    O9 - Extra 'Tools' menuitem: ieSpell Options - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\iespell.dll
    O9 - Extra button: (no name) - {193B17B0-7C9F-4D5B-AEAB-8D3605EFC084} - C:\PROGRA~1\COPERN~1\COPERN~1.EXE
    O9 - Extra 'Tools' menuitem: Launch Copernic Agent - {193B17B0-7C9F-4D5B-AEAB-8D3605EFC084} - C:\PROGRA~1\COPERN~1\COPERN~1.EXE
    O9 - Extra button: Copernic Agent - {688DC797-DC11-46A7-9F1B-445F4F58CE6E} - C:\PROGRA~1\COPERN~1\COPERN~1.EXE
    O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
    O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
    O16 - DPF: {32305793-C19A-48E7-AD2F-D87FF7B264A4} (TenebrilSpywareScanner Control) - http://www.tenebril.com/assets/activeX/SpywareScannerV2.ocx
    O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/mcinsctl/4,0,0,101/mcinsctl.cab
    O16 - DPF: {54823A9D-6BAE-11D5-B519-0050BA2413EB} (ChkDVDCtl Class) - http://www.cyberlink.com/winxp/CheckDVD.cab
    O16 - DPF: {5F0C30E4-1E72-4DCC-85E5-57810F1CA97B} (McUpdatePortalFactory Class) - http://amiuptodate.mcafee.com/vsc/bin/2,0,0,0/McUpdatePortal.cab
    O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1137066335750
    O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) - http://download.shockwave.com/pub/otoy/OTOYAX.cab
    O16 - DPF: {78AEEDE8-7345-4FB5-A8FE-4BFF16EF25FC} (McAfee Virtual Technician Control Class) - http://mvt.mcafee.com/mvt/bin/3,0,1,0/mvt.cab
    O16 - DPF: {7D731A83-6C80-4EA4-9646-5E06A0513274} (Sandlot Loader Control) - http://www.shockwave.com/content/barnyardinvasion/sis/slgwebinstall.cab
    O16 - DPF: {8DB0B6FB-914F-41DE-B89E-35D80F378640} (AtlBoxWordCtlAttrib Class) - http://kraisoft.com/files/online/abcisland.cab
    O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
    O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/mcgdmgr/1,0,0,26/mcgdmgr.cab
    O16 - DPF: {E856B973-45FD-4559-8F82-EAB539144667} (Dell PC Checkup Installer Control) - http://pccheckup.dellfix.com/rel/35/install/gtdownde.cab
    O16 - DPF: {E8F628B5-259A-4734-97EE-BA914D7BE941} (Driver Agent ActiveX Control) - http://driveragent.com/files/driveragent.cab
    O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/mcfscan/2,2,0,4948/mcfscan.cab
    O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
    O20 - Winlogon Notify: SDNotify - C:\Program Files\SpywareDetector\SDNotify.dll
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
    O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
    O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
    O23 - Service: McAfee Application Installer Cleanup (0188171170082455) (0188171170082455mcinstcleanup) - - (no file)
    O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
    O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe
    O23 - Service: McAfee E-mail Proxy (Emproxy) - McAfee, Inc. - C:\PROGRA~1\COMMON~1\McAfee\EmProxy\emproxy.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
    O23 - Service: McAfee HackerWatch Service - McAfee, Inc. - C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe
    O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc. - (no file)
    O23 - Service: McAfee Log Manager (McLogManagerService) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mclogsrv.exe
    O23 - Service: McAfee Update Manager (mcmispupdmgr) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcupdmgr.exe
    O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\program files\common files\mcafee\mna\mcnasvc.exe
    O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
    O23 - Service: McAfee Protection Manager (mcpromgr) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcpromgr.exe
    O23 - Service: McAfee Redirector Service (McRedirector) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\redirsvc\redirsvc.exe
    O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
    O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
    O23 - Service: McAfee Task Scheduler (mctskshd.exe) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mctskshd.exe
    O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc. - (no file)
    O23 - Service: McAfee User Manager (mcusrmgr) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcusrmgr.exe
    O23 - Service: SDService - Max Secure Software - C:\Program Files\SpywareDetector\SDService.exe
    O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
    O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe

    Hope this is of some use.
     
  6. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    Yes it shows me that you have an awful lot of processes running and will probably have to clean boot troubleshoot if the problem is repeatable.

    But I would start by testing the browser as indicated.

    ZoneAlarm would be one of my first suspects and possibly Webroot.
     
  7. kingwolf

    kingwolf Thread Starter

    Joined:
    Feb 8, 2007
    Messages:
    21
    Am still using IE 6 - hated IE 7!
    Can't see 'enable 3rd party plug-ins' though.
    Is it the same as 'enable 3rd party browser extensions'?????
    Sorry to be so dense!!!!!
     
  8. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    My mistake, yes that is what it should be.
     
  9. kingwolf

    kingwolf Thread Starter

    Joined:
    Feb 8, 2007
    Messages:
    21
    Things are a bit chaotic here as you can imagine!
    Got the weird message before I installed Webroot so I don't think it's to blame. Tried the browser thing and it didn't make any difference. The good news (I hope!) is I don't get the message at all when I run in safe mode and then shutdown - fingers crossed then it's not a serious memory fault! I can't find what's causing it though and the really weird thing is it sometimes just 'flashes up' at shutdown then goes after a second!
    Isn't technology wonderful!!!!!!! NOT!!!
     
  10. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    Try the clean boot troubleshooting technique (post 2) and see if you can isolate it to a 3rd party startup.

    I doubt it's a hardware problem -- although I can't rule it out.
     
  11. kingwolf

    kingwolf Thread Starter

    Joined:
    Feb 8, 2007
    Messages:
    21
    I know I got the message before Webroot but I turned it off temporarily as all kinds of sites like online games etc wouldn't load and they all did!
    Then the weird message only flashed up for milliseconds!
    Webroot is seriously weird!
     
  12. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    I'd uninstall Webroot -- it's also possible that turning it off does not completely disable all entries -- such as the one you see in the "winlogon" key here:

    O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
     
  13. kingwolf

    kingwolf Thread Starter

    Joined:
    Feb 8, 2007
    Messages:
    21
    I should but I'm loathe to as I paid for a years subsciption for that particular 'essential' software!
    Guess who wouldn't even think of renewing - ever!!!!
     
  14. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    Well I would just uninstall it and see if the problem is resolved; if it is -- try reinstalling it -- that might be the fix.

    You might want to set a System Restore point first -- just in case you need to use it for some reason.
     
  15. kingwolf

    kingwolf Thread Starter

    Joined:
    Feb 8, 2007
    Messages:
    21
    I think Webroot is a total pain! Have reinstalled it 4X and it still acts weird so I've given up with it and only run it manually every now and then! Has this site been redesigned? Couldn't find my posts for ages at first! Shows how useless I am when it comes to PCs!
     
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