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Solved: What are possibilities for 1 specific site not working?

Discussion in 'Web & Email' started by jessica8090, Jan 7, 2011.

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  1. jessica8090

    jessica8090 Thread Starter

    Nov 13, 2007
    I have two computers and both cannot show http://www.scoop-n-save.com. Both computers are using Windows XP with latest updates and plugged into the same internet connection. Both have IE 7 installed. However I can go to ANY other website on these computers and it will work every time. But when I try to go to the website above, it doesn't recognize it and displays an error.

    What is troubling is this website is viewable from any other computer I try it on and has been consistently. I don't know the explanation for it or know how to troubleshoot it. The website isn't the home page on the computers nor does it have any special relationship to the computers that can't display it.

    Is it even possible that a virus / malware could create this type of specific issue? And on both computers? Seems unlikely, but then this is a weird problem.

    Thoughts? :eek:
  2. Phantom010

    Phantom010 Trusted Advisor

    Mar 9, 2009
    It's quite a common problem with very few solutions.

    Sometimes, resetting the router can fix it. Usually, it means your IP address is blocked for whatever reason by the website's firewall software or on another server along the path to the website. Try contacting the website and asking them if your IP address is blocked.

    Type your IP address in the following website to find out if it's on a blacklist:


    You should be able to reach your website with the following Web proxy:

  3. jessica8090

    jessica8090 Thread Starter

    Nov 13, 2007
    Hi, thanks for the response.

    I should have mentioned before that the 2 computers it doesn't work on, it used to work on before - it wasn't until 2 days ago that this has become a problem. So something has changed.

    The IP isn't blacklisted - this just doesn't make sense! :eek:
  4. TerryNet

    TerryNet Moderator

    Mar 23, 2005
    First Name:
    Sometimes the following gives useful information ...

    Start, Run, CMD, OK to open a command prompt:
    (For Vista or 7 type CMD in the Search box after Start)

    Type the following command:

    tracert www.scoop-n-save.com

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.
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