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Solved: When solving a game problem, what computer information is important to provid

Discussion in 'Games' started by Gaiety, Nov 3, 2011.

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  1. Gaiety

    Gaiety Thread Starter

    Joined:
    Jul 21, 2011
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    A couple times now I've been asked to provide "computer specs" to help solve a problem with an online game. I'm very newbie when it comes to this stuff, so what kinds of information should you provide about your computer to help them solve the problem? Also, where would you find this information on your computer? D:

    I remember reading somewhere that certain information you shouldn't give out, which is why I'm asking.

    Edit: Just realized this is probably less of a tip and more so belongs in the "games" section, but I don't know how to switch the location. >.<
     
  2. Tanis

    Tanis

    Joined:
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    First Name:
    Shane
    Generally speaking the sort of information that should be provided are:

    1) Exact make and model of the PC if it is a per-built system.
    2) For self / custom builds: Exact make and model of motherboard, CPU, RAM, Graphics Card, Hard Drive(s), Power Supply etc. Basically all the individual components.
    3) Exactly what version drivers you are using for all components.
    4) What version of Windows you are using including any Service Packs.

    Dont provide any licensing numbers (Windows key, game keys etc) as they are of no real use when diagnosing problems and putting them out on the internet just increases the likelyhood that someone else will use / steal the key.

    There are various ways of getting this info from the system, CPU-Z is a good (and free) utility which will tell you alot about the individual hardware components.
     
  3. tom6049

    tom6049

    Joined:
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    Personally, I like using the DirectX Diagnostic Tool that's built right into Windows.
    It will create a DxDiag.txt file that has all the information you should ever need.

    This is how to use the tool to create the DxDiag.txt file.

    - Windows key + R
    - dxdiag
    - OK
    - Save All Information... (remember where it's been saved!)

    The information between System Information and DirectInput Devices has TONS of information including operating system, RAM, video card & driver, sound card & driver, and more. This can be copied and pasted from the DxDiag.txt and pasted into the forum post.
     
  4. iRiguez

    iRiguez

    Joined:
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    I too would recommend CPU-Z, as well as the DirectX Diagnostic tool. They are both very reliable programs that will adequately fit what you're trying to accomplish
     
  5. Gaiety

    Gaiety Thread Starter

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    Jul 21, 2011
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    Thank you, I like the dxdiag file one; It was really easy to do. Everyone on here is always so helpful *-*
     
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