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Solved: Why does color print okay, but BLACK doesn't print at all?

Discussion in 'Hardware' started by wgreene, May 24, 2007.

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  1. wgreene

    wgreene Thread Starter

    Joined:
    Jul 19, 2001
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    Yesterday my black ink cartridge on my Canon i850 printer ran dry so I replaced it with a brand new cartridge. Now whenever I try to print, the color portion of the page prints fine, but the black doesn't print at all. For example, I printed a webpage and the color graphics came out okay, but the black text portion didn't show up. :confused:

    I'm wondering if the new cartridge may be faulty. It certainly appears that I've installed it correctly, the same way I've done many times before. Since this problem arose immediately after I changed cartridges I don't believe I have a hardware problem or a printer driver problem. I have a spare black cartridge which I could try, but I don't particularly want to open a second brand new cartridge.

    I would greatly appreciate hearing from anyone who might be able to solve my problem.

    Thank you.
     
  2. erick295

    erick295

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    Probably just a bad cartridge; happens all the time, especially if you're buying generic ones. Make sure the contacts are clean and also make sure you removed the tape from the printhead (or pushed it in hard enough to break the seal if it's just an ink tank).
     
  3. wgreene

    wgreene Thread Starter

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    It's a genuine Canon cartridge, which is all I've ever used. This is the first time this has happened after many cartridge changes, so that's why I'm surprised. Anyhow, I'm gonna open the new cartridge and insert it. If it works, I guess I'll try to return the other one for a refund. Thanks for your help.
     
  4. wgreene

    wgreene Thread Starter

    Joined:
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    Unfortunately, the second cartridge didn't work either. I wonder if it's possible that I bought two bad cartridges from the same batch? I'll have to search for my receipt and hope I'll be able to return them both.

    In case the problem isn't with the cartridges, then I wonder what it might be?
     
  5. wgreene

    wgreene Thread Starter

    Joined:
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    I just did what I should've done to start with. I went to the Canon website to troubleshoot and was instructed to do a Deep Clean, which solved my problem. Once again I'm able to print in black. Thank you for your input.:)
     
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