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Solved: Why is this machine slow?

Discussion in 'Virus & Other Malware Removal' started by ptichun, Jan 16, 2007.

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  1. ptichun

    ptichun Thread Starter

    Joined:
    Feb 6, 2006
    Messages:
    215
    Running windows ME. I understand that the computer is a bit old but it should work faster in my opinion. Here is a HJT Log. Any other logs that would be needed will be provided if that will start this thing running.
    Logfile of HijackThis v1.99.1
    Scan saved at 7:44:40 PM, on 16/01/2007
    Platform: Windows ME (Win9x 4.90.3000)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\SYSTEM\KERNEL32.DLL
    C:\WINDOWS\SYSTEM\MSGSRV32.EXE
    C:\WINDOWS\SYSTEM\mmtask.tsk
    C:\WINDOWS\SYSTEM\MPREXE.EXE
    C:\WINDOWS\SYSTEM\STIMON.EXE
    C:\WINDOWS\EXPLORER.EXE
    C:\PROGRAM FILES\ISTSVC\ISTSVC.EXE
    C:\WINDOWS\SYSTEM\QTTASK.EXE
    C:\PROGRAM FILES\TELUS ECARE\SMARTBRIDGE\MOTIVESB.EXE
    C:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.EXE
    C:\PROGRAM FILES\HP\DIGITAL IMAGING\BIN\HPQTRA08.EXE
    C:\PROGRAM FILES\WINZIP\WZQKPICK.EXE
    C:\PROGRAM FILES\TELUS ECARE\BIN\MPBTN.EXE
    C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
    C:\WINDOWS\SYSTEM\DDHELP.EXE
    C:\PROGRAM FILES\HIJACKTHIS\HIJACKTHIS.EXE

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX (file missing)
    O2 - BHO: BAHelper Class - {A3FDD654-A057-4971-9844-4ED8E67DBBB8} - C:\PROGRAM FILES\SIDEFIND\SFBHO.DLL
    O2 - BHO: (no name) - {F89CEB6F-335E-43EC-BD6B-7F72D7801158} - C:\BROWSERHELPER.DLL
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
    O4 - HKLM\..\Run: [IST Service] C:\Program Files\ISTsvc\istsvc.exe
    O4 - HKLM\..\Run: [2hLWA5] "C:\WINDOWS\TEMP\CXTPLS_LOADER.EXE" /PC=CP.IST2 /SHUN /UNAR="/CTUN"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
    O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\TELUSE~1\SMARTB~1\MotiveSB.exe
    O4 - HKLM\..\RunServices: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
    O4 - HKCU\..\Run: [msnmsgr] "C:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.EXE" /background
    O4 - HKCU\..\Run: [WinFixer2005] "C:\PROGRAM FILES\WINFIXER_2005\UWFX5.EXE" /min
    O4 - Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    O4 - Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
    O4 - Startup: TELUS eCare.lnk = C:\Program Files\TELUS eCare\bin\matcli.exe
    O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
    O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
    O9 - Extra button: SideFind - {10E42047-DEB9-4535-A118-B3F6EC39B807} - C:\PROGRAM FILES\SIDEFIND\SIDEFIND.DLL (file missing)
    O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
    O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
    O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://messenger.zone.msn.com/binary/ZIntro.cab32846.cab
    O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab31267.cab
    O16 - DPF: {E6187999-9FEC-46A1-A20F-F4CA977D5643} (ZoneChess Object) - http://messenger.zone.msn.com/binary/Chess.cab31267.cab
    O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://verchun.spaces.msn.com/PhotoUpload/MsnPUpld.cab?10,0,912,0
    O16 - DPF: {42F2C9BA-614F-47C0-B3E3-ECFD34EED658} (Installer Class) - http://www.ysbweb.com/ist/softwares/v4.0/ysb_regular.cab
    O16 - DPF: {205FF73B-CA67-11D5-99DD-444553540013} (CInstall Class) - http://adserver.sharewareonline.com/adserver/Install.cab
    O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/yinst20040510.cab
     
  2. ptichun

    ptichun Thread Starter

    Joined:
    Feb 6, 2006
    Messages:
    215
    I have also updated the things from microsoft site (updates for Windows ME as of now).
     
  3. Cheeseball81

    Cheeseball81 Retired Moderator

    Joined:
    Mar 3, 2004
    Messages:
    84,315
    Please download and run the following:

    Ad-Aware SE: http://www.majorgeeks.com/download506.html

    Install the program and launch it.
    First, in the bottom right-hand corner of the main window click on Check for updates now then click Connect and download the latest reference files.
    Then in the main window: Click Start and under Select a scan Mode check Perform full system scan.
    Then deselect Search for negligible risk entries.
    To start the scan, click the Next button.
    When the scan is finished mark everything for removal and get rid of it. (Right-click the window and choose select all from the drop down menu and then click Next).

    SpyBot Search & Destroy: http://www.majorgeeks.com/download2471.html

    Open SpyBot Search & Destroy (Click Start, Programs, SpyBot S&D (Advanced Mode).
    Click online, search for updates, download all available updates.
    Close all browser windows, click ''Check for Problems''.
    When the scan is finished let SpyBot fix/remove all it finds marked in RED.

    Reboot, post a new Hijack This log.
     
  4. ptichun

    ptichun Thread Starter

    Joined:
    Feb 6, 2006
    Messages:
    215
    Thanks for looking into this. I couldn't do the things that you asked me to do in order since Ad-Aware was getting stuck. So, I performed SpyBot Search first and restarted and then I did Ad-Aware. They cleaned everything found. Here is the HJT log:
    Logfile of HijackThis v1.99.1
    Scan saved at 12:20:02 AM, on 18/01/2007
    Platform: Windows ME (Win9x 4.90.3000)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\SYSTEM\KERNEL32.DLL
    C:\WINDOWS\SYSTEM\MSGSRV32.EXE
    C:\WINDOWS\SYSTEM\mmtask.tsk
    C:\WINDOWS\SYSTEM\MPREXE.EXE
    C:\WINDOWS\SYSTEM\STIMON.EXE
    C:\WINDOWS\SYSTEM\KB918547\KB918547.EXE
    C:\WINDOWS\SYSTEM\KB891711\KB891711.EXE
    C:\WINDOWS\EXPLORER.EXE
    C:\PROGRAM FILES\TELUS ECARE\SMARTBRIDGE\MOTIVESB.EXE
    C:\PROGRAM FILES\HP\DIGITAL IMAGING\BIN\HPQTRA08.EXE
    C:\PROGRAM FILES\WINZIP\WZQKPICK.EXE
    C:\WINDOWS\SYSTEM\DDHELP.EXE
    C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
    C:\PROGRAM FILES\HIJACKTHIS\HIJACKTHIS.EXE

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX (file missing)
    O2 - BHO: (no name) - {F89CEB6F-335E-43EC-BD6B-7F72D7801158} - C:\BROWSERHELPER.DLL
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
    O4 - HKLM\..\Run: [2hLWA5] "C:\WINDOWS\TEMP\CXTPLS_LOADER.EXE" /PC=CP.IST2 /SHUN /UNAR="/CTUN"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
    O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\TELUSE~1\SMARTB~1\MotiveSB.exe
    O4 - HKLM\..\RunServices: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
    O4 - HKLM\..\RunServices: [KB918547] C:\WINDOWS\SYSTEM\KB918547\KB918547.EXE
    O4 - HKLM\..\RunServices: [KB891711] C:\WINDOWS\SYSTEM\KB891711\KB891711.EXE
    O4 - HKCU\..\Run: [msnmsgr] "C:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.EXE" /background
    O4 - Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    O4 - Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
    O4 - Startup: TELUS eCare.lnk = C:\Program Files\TELUS eCare\bin\matcli.exe
    O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
    O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
    O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://messenger.zone.msn.com/binary/ZIntro.cab32846.cab
    O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab31267.cab
    O16 - DPF: {E6187999-9FEC-46A1-A20F-F4CA977D5643} (ZoneChess Object) - http://messenger.zone.msn.com/binary/Chess.cab31267.cab
    O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://verchun.spaces.msn.com/PhotoUpload/MsnPUpld.cab?10,0,912,0
    O16 - DPF: {205FF73B-CA67-11D5-99DD-444553540013} (CInstall Class) - http://adserver.sharewareonline.com/adserver/Install.cab
    O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/yinst20040510.cab
     
  5. blkwlnt64

    blkwlnt64

    Joined:
    Mar 28, 2005
    Messages:
    651
    I question the first O4 entry. Could a trojan, malware or adware ?
     
  6. ptichun

    ptichun Thread Starter

    Joined:
    Feb 6, 2006
    Messages:
    215
    Hey since I did the above (Ad Aware and SpyBot) whenever I try to shut down Internet Expolorer the little window pops-up with the message "Iexplore has caused an error in KERNEL32.DLL. Iexplore will now close. If you continue to experience problems, try restarting your computer." Unless I restart the computer it would not go away?
     
  7. Cheeseball81

    Cheeseball81 Retired Moderator

    Joined:
    Mar 3, 2004
    Messages:
    84,315
    Yes, the 04 is bad.

    Please download the Killbox by Option^Explicit.

    Note: In the event you already have Killbox, this is a new version that I need you to download.
    • Save it to your desktop.
    • Please double-click Killbox.exe to run it.
    • Select:
      • Delete on Reboot
      • then Click on the All Files button.
    • Please copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy):


      C:\WINDOWS\TEMP\CXTPLS_LOADER.EXE

    • Return to Killbox, go to the File menu, and choose Paste from Clipboard.
    • Click the red-and-white Delete File button. Click Yes at the Delete on Reboot prompt. Click OK at any PendingFileRenameOperations prompt (and please let me know if you receive this message!).

    If your computer does not restart automatically, please restart it manually.

    If you receive a message such as: "Component 'MsComCtl.ocx' or one of its dependencies not correctly registered: a file is missing or invalid." when trying to run Killbox, click here to download and run missingfilesetup.exe. Then try Killbox again.

    Rescan with Hijack This.
    Close all browser windows except Hijack This.
    Put a check mark beside these entries and click "Fix Checked".

    O4 - HKLM\..\Run: [2hLWA5] "C:\WINDOWS\TEMP\CXTPLS_LOADER.EXE" /PC=CP.IST2 /SHUN /UNAR="/CTUN"

    O16 - DPF: {205FF73B-CA67-11D5-99DD-444553540013} (CInstall Class) - http://adserver.sharewareonline.com/...er/Install.cab


    Reboot, post a new log.
     
  8. ptichun

    ptichun Thread Starter

    Joined:
    Feb 6, 2006
    Messages:
    215
    Logfile of HijackThis v1.99.1
    Scan saved at 8:42:45 PM, on 21/01/2007
    Platform: Windows ME (Win9x 4.90.3000)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\SYSTEM\KERNEL32.DLL
    C:\WINDOWS\SYSTEM\MSGSRV32.EXE
    C:\WINDOWS\SYSTEM\mmtask.tsk
    C:\WINDOWS\SYSTEM\MPREXE.EXE
    C:\WINDOWS\SYSTEM\STIMON.EXE
    C:\WINDOWS\SYSTEM\KB918547\KB918547.EXE
    C:\WINDOWS\SYSTEM\KB891711\KB891711.EXE
    C:\WINDOWS\SYSTEM\MSTASK.EXE
    C:\WINDOWS\EXPLORER.EXE
    C:\WINDOWS\SYSTEM\QTTASK.EXE
    C:\PROGRAM FILES\TELUS ECARE\SMARTBRIDGE\MOTIVESB.EXE
    C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGCC.EXE
    C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGEMC.EXE
    C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGAMSVR.EXE
    C:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.EXE
    C:\PROGRAM FILES\HP\DIGITAL IMAGING\BIN\HPQTRA08.EXE
    C:\PROGRAM FILES\WINZIP\WZQKPICK.EXE
    C:\PROGRAM FILES\TELUS ECARE\BIN\MPBTN.EXE
    C:\WINDOWS\SYSTEM\DDHELP.EXE
    C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
    C:\PROGRAM FILES\HIJACKTHIS\HIJACKTHIS.EXE

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX (file missing)
    O2 - BHO: (no name) - {F89CEB6F-335E-43EC-BD6B-7F72D7801158} - C:\BROWSERHELPER.DLL
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
    O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
    O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\TELUSE~1\SMARTB~1\MotiveSB.exe
    O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\GRISOFT\AVGFRE~1\AVGCC.EXE /STARTUP
    O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\GRISOFT\AVGFRE~1\AVGEMC.EXE
    O4 - HKLM\..\Run: [AVG7_AMSVR] C:\PROGRA~1\GRISOFT\AVGFRE~1\AVGAMSVR.EXE
    O4 - HKLM\..\RunServices: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
    O4 - HKLM\..\RunServices: [KB918547] C:\WINDOWS\SYSTEM\KB918547\KB918547.EXE
    O4 - HKLM\..\RunServices: [KB891711] C:\WINDOWS\SYSTEM\KB891711\KB891711.EXE
    O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
    O4 - HKCU\..\Run: [msnmsgr] "C:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.EXE" /background
    O4 - Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    O4 - Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
    O4 - Startup: TELUS eCare.lnk = C:\Program Files\TELUS eCare\bin\matcli.exe
    O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
    O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
    O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://messenger.zone.msn.com/binary/ZIntro.cab32846.cab
    O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab31267.cab
    O16 - DPF: {E6187999-9FEC-46A1-A20F-F4CA977D5643} (ZoneChess Object) - http://messenger.zone.msn.com/binary/Chess.cab31267.cab
    O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://verchun.spaces.msn.com/PhotoUpload/MsnPUpld.cab?10,0,912,0
    O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/yinst20040510.cab
     
  9. Cheeseball81

    Cheeseball81 Retired Moderator

    Joined:
    Mar 3, 2004
    Messages:
    84,315
    Please go to this site: http://virusscan.jotti.org/

    Use the Browse button at Jotti.
    Navigate to the file's location on your hard drive and submit this file:
    C:\BROWSERHELPER.DLL

    Let me know what it says regarding the file.
     
  10. ptichun

    ptichun Thread Starter

    Joined:
    Feb 6, 2006
    Messages:
    215
    Service load: 0% 100%

    File: BrowserHelper.dll
    Status: OK
    MD5 f58b123de9e9f9794a3ae0d8c0551ad9
    Packers detected: -
    Scan taken on 23 Jan 2007 03:13:15 (GMT)
    AntiVir Found nothing
    ArcaVir Found nothing
    Avast Found nothing
    AVG Antivirus Found nothing
    BitDefender Found nothing
    ClamAV Found nothing
    Dr.Web Found nothing
    F-Prot Antivirus Found nothing
    F-Secure Anti-Virus Found nothing
    Fortinet Found nothing
    Kaspersky Anti-Virus Found nothing
    NOD32 Found nothing
    Norman Virus Control Found nothing
    VirusBuster Found nothing
    VBA32 Found nothing
     
  11. Cheeseball81

    Cheeseball81 Retired Moderator

    Joined:
    Mar 3, 2004
    Messages:
    84,315
    Good. How are things now?
     
  12. ptichun

    ptichun Thread Starter

    Joined:
    Feb 6, 2006
    Messages:
    215
    Right now my Internet Explorer gets stuck occasionally and when I try to shut it down it is reporting to Microsoft the error and restarts (even if it does not get stuck, if I try to close it that's what happens)
     
  13. Cheeseball81

    Cheeseball81 Retired Moderator

    Joined:
    Mar 3, 2004
    Messages:
    84,315
  14. ptichun

    ptichun Thread Starter

    Joined:
    Feb 6, 2006
    Messages:
    215
    I have performed IEfix from the site that you've posted; however, the internet still "misbehaves". Does not want to open most of links but only gets stuck. I have to open a new window and type in the address bar the websites location in order to follow a link.
     
  15. Cheeseball81

    Cheeseball81 Retired Moderator

    Joined:
    Mar 3, 2004
    Messages:
    84,315
    Have you tried another browser like Firefox?
     
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