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Solved: Why my working ps/2 mouse freezes and even don't even get recon.after reboot ?

Discussion in 'Hardware' started by demii, Aug 3, 2007.

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  1. demii

    demii Thread Starter

    Joined:
    Aug 3, 2007
    Messages:
    13
    I am really puzzled by this problem.My mouse freezes specially after going to yahoo chat and then after reboot the device manager even don't have mouse recognition.So I can't even reinstall it.Only way I can reuse it is by system restore to some back date.What could be the issue?Why the mouse files disappear and then recognized after system restore?Which program is causing it?or is it some kinda virus?
    Please help.I have ps/2competible mouse and it worked for last 4 years with no problems.I mean different mouse in 4 years time span.currant one is of a good quality and was working well.pins are ok.it's cleaned inside.buttons work well.:eek:
     
  2. eddie5659

    eddie5659 Moderator Malware Specialist

    Joined:
    Mar 19, 2001
    Messages:
    36,380
    Hiya

    Lets just rule out viruses first of all:

    Download 'Hijack This!
    Extract the files to the Program Files as suggested, or Browse to a newly created folder. Don't run straight from the desktop, as the Backup files will be stored there.

    Navigate to the extracted files, and doubleclick HijackThis.exe, and hit "Scan".

    When the scan is finished, the "Scan" button will change into a "Save Log" button.
    Press that, save the log somewhere, and please copy & paste its contents to the forum.

    It will possibly show other issues deserving our attention, but most of what it lists will be harmless or even required, so do NOT fix anything yet.

    Someone here will be happy to help you analyze the results.



    Does this only happen in Yahoo chat, and no other website/program?

    Also, try this:

    Control Panel | Internet Options | General tab. Under Delete Files, delete offline content.

    Advanced tab, scroll down to Security, and tick the box Empty Temporay Internet Files....

    Apply and OK.

    Regards

    eddie
     
  3. demii

    demii Thread Starter

    Joined:
    Aug 3, 2007
    Messages:
    13
    Thanks for the suggestion.I have Norton suite and firewall.Do I still need to download the highjack this?I have done the necessary for the rest .May be not just yahoo chat cause the said problem but running many task at the same time sometimes causes it.Will install and run HijackThis if required despite of Norton suite.
    Regards,
    Demii
     
  4. eddie5659

    eddie5659 Moderator Malware Specialist

    Joined:
    Mar 19, 2001
    Messages:
    36,380
    Yep, still run HijackThis. Sometimes it picks up stuff that Norton doesn't see.

    Strange I know, but it happens. Also, it will show what programs are running at startup, as a conflict may be occuring somewhere :)

    eddie
     
  5. Rich-M

    Rich-M

    Joined:
    May 3, 2006
    Messages:
    22,443
    Not a virus issue most likely but rather spyware so you should run a hijackthis log here.
     
  6. demii

    demii Thread Starter

    Joined:
    Aug 3, 2007
    Messages:
    13
    here is a log file for your analysis and suggestion.Please help
    Logfile of HijackThis v1.99.1
    Scan saved at 4:21:41 PM, on 8/16/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16512)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    C:\Program Files\Common Files\Symantec Shared\DJSNETCN.exe
    C:\Program Files\Yahoo!\NAV\navapsvc.exe
    C:\Program Files\Yahoo!\NAV\IWP\NPFMntor.exe
    C:\WINDOWS\system32\svchost.exe
    C:\PROGRA~1\Yahoo!\YOP\yop.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\PROGRA~1\Yahoo!\browser\ycommon.exe
    C:\PROGRA~1\Yahoo!\YOP\secstat.exe
    C:\Program Files\Skype\Phone\Skype.exe
    C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Documents and Settings\User\Desktop\New Folder (6)\HijackThis.exe
    C:\Program Files\Messenger\msmsgs.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {491AF6C5-21F2-46E1-C653-3DF529127D7B} - C:\WINDOWS\wcidBHO.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
    O2 - BHO: (no name) - {85CF4327-68DE-1974-B32E-766E84A9706C} - C:\WINDOWS\wcidBHO.dll
    O2 - BHO: Norton Personal Firewall - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Yahoo!\NAV\NavShExt.dll
    O4 - HKLM\..\Run: [YOP] C:\PROGRA~1\Yahoo!\YOP\yop.exe /autostart
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\RunServices: [DJSNetCN] C:\Program Files\Common Files\Symantec Shared\DJSNETCN.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O8 - Extra context menu item: &WordWeb... - res://C:\WINDOWS\system32\wweb32.dll/lookup.html
    O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
    O9 - Extra button: Norton Confidence Online - {144FDEB7-A23D-4D39-A00E-AA44195535B6} - C:\WINDOWS\wcidButton.exe
    O9 - Extra button: ATI TV - {44226DFF-747E-4edc-B30C-78752E50CD0C} - C:\Program Files\ATI Multimedia\tv\EXPLBAR.DLL
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O11 - Options group: [INTERNATIONAL] International*
    O16 - DPF: {0246ECA8-996F-11D1-BE2F-00A0C9037DFE} (TDServer Control) - http://tdserver.bitstream.com/tdserver.cab
    O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} (FilePlanet Download Control Class) - http://www.fileplanet.com/fpdlmgr/cabs/FPDC_1_0_0_44.cab
    O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,90/mcinsctl.cab
    O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by110fd.bay110.hotmail.msn.com/resources/MsnPUpld.cab
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1122695205569
    O16 - DPF: {8714912E-380D-11D5-B8AA-00D0B78F3D48} (Yahoo! Webcam Upload Wrapper) - http://chat.yahoo.com/cab/yuplapp.cab
    O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,23/mcgdmgr.cab
    O16 - DPF: {CCC46940-DED0-476C-A27E-115B10DAE0B4} - http://td.nortonconfidenceonline.com/plug-in/WSAS.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://www.shockwave.com/content/zuma/sis/popcaploader_v10.cab
    O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
    O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Symantec Corporation - C:\Program Files\Yahoo!\NPF\ccPwdSvc.exe
    O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: Symantec Licensing Detect Internet Connection (DJSNETCN) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\DJSNETCN.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
    O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Yahoo!\NAV\navapsvc.exe
    O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Yahoo!\NAV\IWP\NPFMntor.exe
    O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
    O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Yahoo!\NAV\SAVScan.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
     
  7. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    Run HJT again and put a check in the following:

    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
    O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://www.shockwave.com/content/zum...loader_v10.cab

    Close all applications and browser windows before you click "fix checked".


    Download and install AVG Anti-Spyware v7.5
    • After download, double click on the file to launch the install process.
    • Choose a language, click "OK" and then click "Next".
    • Read the "License Agreement" and click "I Agree".
    • Accept default installation path: C:\Program Files\Grisoft\AVG Anti-Spyware 7.5, click "Next", then click "Install".
    • After setup completes, click "Finish" to start the program automatically or launch AVG Anti-Spyware by double-clicking its icon on your desktop or in the system tray.
    • The main "Status" menu will appear. Select "Change state" to inactivate 'Resident Shield' and 'Automatic Updates'. As AVG Anti-Spyware may interfere with some of our other fixes, we are temporarily disabling its active protection features until your system is clean, then you can re-enable them.
    • Then right click on AVG Anti-Spyware in the system tray and uncheck "Start with Windows".
    • Connect to the Internet, go back to AVG Anti-Spyware, select the "Update" button and click "Start update".
      Wait until you see the "Update successful" message. If you are having problems with the updater, manually download and update with the AVG Anti-Spyware Full database installer.
    • Exit AVG Anti-Spyware when done - DO NOT perform a scan yet.
    Reboot your computer in SAFE MODE using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode". (Note: When run in safe mode, sometimes the GUI is larger than the screen and the buttons at the bottom are partly or completely hidden, making them inaccessible for doing a scan. If this happens press Alt + Spacebar. A menu will come open, make sure you select maximize then run the scan. If that does not help, then you may have to run your scan in normal mode and advise your helper afterwards.)

    Scan with AVG Anti-Spyware as follows:
    • Click on the "Scanner" button and choose the "Settings" tab.
    • Under "How to act?", click on "Recommended actions" and choose "Quarantine" to set default action for detected malware.
    • Under "How to Scan? ", "Possibly unwanted software", and What to Scan?" leave all the default settings.
    • Under "Reports" select "Automatically generate report after every scan" and uncheck "Only if threats were found".
    • Click the "Scan" tab to return to scanning options.
    • Click "Complete System Scan" to start.
    • When the scan has finished, it should automatically be set to Quarantine--if not click on Recommended Action and set it there.
    • You will also be presented with a list of infected objects found. Click "Apply all actions" to place the files in Quarantine.
    IMPORTANT! Do not save the report before you have clicked the :Apply all actions button. If you do, the log that is created will indicate "No action taken", making it more difficult to interpret the report. So be sure you save it only AFTER clicking the "Apply all actions" button.
    • Click on "Save Report" to view all completed scans. Click on the most recent scan you just performed and select "Save report as" - the default file name will be in date/time format as follows: Report-Scan-20060620-142816.txt. Save to your desktop. A copy of each report will also be saved in C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\Reports\
    • Exit AVG Anti-Spyware when done, reboot normally and post the log report in your next response.
    Note: Close all open windows, programs, and DO NOT USE the computer while AVG Anti-Spyware is scanning. Doing so can hamper AVG Anti-Spyware's ability to clean properly and may result in reinfection.

    AVG Anti-Spyware is free for 30 days and all the extensions of the full version will be activated. After the 30 day trial, active protection extensions will be deactivated and the program will turn into a feature-limited freeware version that you can continue to use as an on-demand scanner or you may purchase a license to use the full version. We are installing AVG Anti-Spyware with its real-time protection disabled. Once your system is clean you may re-enable it so you can continue using this feature for the remainder of the trial period.


    Please go HERE to run Panda's ActiveScan
    • You need to use IE to run this scan
    • Once you are on the Panda site click the Scan your PC button
    • A new window will open...click the Check Now button
    • Enter your Country
    • Enter your State/Province
    • Enter your e-mail address and click send
    • Select either Home User or Company
    • Click the big Scan Now button
    • If it wants to install an ActiveX component allow it
    • It will start downloading the files it requires for the scan (Note: It may take a couple of minutes)
    • When download is complete, click on My Computer to start the scan
    • When the scan completes, if anything malicious is detected, click the See Report button, then Save Report and save it to a convenient location. Post the contents of the ActiveScan report


    Come back here and post a new HijackThis log along with the logs from the AVG and Panda scans.
     
  8. demii

    demii Thread Starter

    Joined:
    Aug 3, 2007
    Messages:
    13
    Wow! Thanks for the suggestion and tech.support.Before I download and run avg ,I need to let you know that I have Ad-Aware SE professional and System Mechanic 5 professional where they have spython software. Do I need to run avd despite of the above two I frequently run to check the spyware?I also run norton once a week.Please advise.
     
  9. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    If you are having no problems you don't have to do any of that.
     
  10. eddie5659

    eddie5659 Moderator Malware Specialist

    Joined:
    Mar 19, 2001
    Messages:
    36,380
    Is your mouse one that has software installed for it, like a programmable gaming mouse? Also, do you have a lot of stuff on your desktop, as in shortcuts etc? Shouldn't cause a big problem, but can cause some slowness, as Windows tries to refresh the desktop.

    Also, have you emptied your Temp folders?

    Go to Windows Explorer and navigate to this folder:

    c:\Documents and Settings\Your name\Local Settings\Temp

    If Temp is not available, it will be hidden. Click on Tools | Options. View tab. select the option Show Hidden Files and Folders, apply and OK.

    Also, look in c:\Windows\Temp

    For both folders, don't delete the actual Temp folder, but just the contents. However, if you have a Temp folder with Tempory Internet Files and/or Cookies folder inside, let us know before you delete anything.

    eddie
     
  11. demii

    demii Thread Starter

    Joined:
    Aug 3, 2007
    Messages:
    13
    hi :Thanks for your suggestion. I have checked the windows explorer browsing history -settings and noticed temp.internet files folders as you mentioned.Location is documents and settings\etc etc and it has lot of stuff like ,cookies thumbview small images etc etc.total files must be around 1000.Then I have checked c:windows:temp folder and it does have temp.internet files folder but it is empty. It shows empty even after using the option ' show hidden files'.I do have lot of short cuts but I have organized most of them into unused desktop shortcut folder. When I refresh the desktop it does it fast .My system goes too slow when I use ATI media center or movie director software etc.But that is obvious due to less sd ram .384mb sd ram and 584mb virtual memory . I never had problems with mouse though. I installed a dvd burner with necessary updated driver around 8months ago . My mouse has updated driver or software.It's just a ps2mouse. I have changed the mouse for last 1week (one old mouse) and it's working ok at the moment.It didn't get frozen so far.I have even replaced my keyboard with one old one is stock. Also I have rolled back skype software to old version .Their latest one was slowing down my system as it was using lot of memory. Please advise further action.
    Regards, and thank you.
     
  12. demii

    demii Thread Starter

    Joined:
    Aug 3, 2007
    Messages:
    13
    further to previous post I need some education for your question 'Is your mouse one that has software installed for it, like a programmable gaming mouse?' .How do I know if it has such software installed? I do play games like max payne ,serious sam etc with mouse.But I don't know if any software is installed for it .I just configure through game option setting of game itself.
    Regards
     
  13. eddie5659

    eddie5659 Moderator Malware Specialist

    Joined:
    Mar 19, 2001
    Messages:
    36,380
    As long as you don't delete the actual tempory internet folder and cookies, and just delete the files inside the Temp, it should be okay. Don't delete the thumbview either.

    You can remove the cookies, but you'll just have to sign back into your email the next time. The safest way is this:

    Control panel | Internet Options. General tab. Delete Cookies.

    I assume you've deleted your Tempory Internet Files already, as mentioned above.

    As for the mouse itslef, was it a ball mouse, as in one underneath, or an optical one? What I mean about programmable mice, is that if you play FPS games, like me, then getting a programmable mouse is better. Also, its a lot more responsive than the traditional point-and-click mice:

    http://www.razerzone.com/index.php?main_page=index&cPath=2_17

    Expensive though ;)

    If its just a basic mouse, then updating the software won't give much noticible change.

    As you mentioned earlier its when you have several tasks running, take a look at this:

    http://www.blackviper.com/WinXP/servicecfg.htm

    Go to Start | Control Panel | Administrative Settings | Services. Then, look at each one in turn, check in the table in the link above, and choose the SAFE options. Also, jot down what you have changed.

    Just rightclick on the one you're changing, Properites. Then, in the drop-down menu, select the new setting, apply and ok.

    When all done, restart the pc.

    eddie
     
  14. demii

    demii Thread Starter

    Joined:
    Aug 3, 2007
    Messages:
    13
    hi there:Thanks for the suggestion.It's just a normal ps2 mouse.I have done two successful changes to services after going through the Blackviper.com page .Hope that would fasten the services.I also have run panda on line scan but that was not much helpful.My existing anti spyware,malware are doing a good job.Though cosidering downloading trial version of AVG antispyware as suggested by yourself in earlier post.Thanks for your attention and time
    Regards,
     
  15. eddie5659

    eddie5659 Moderator Malware Specialist

    Joined:
    Mar 19, 2001
    Messages:
    36,380
    Oki doki :)

    Let us know if you still have the problems still :)

    eddie
     
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