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Solved: Wi-Fi Adapter Woes

Discussion in 'Hardware' started by csoro, Feb 14, 2013.

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  1. csoro

    csoro Thread Starter

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    Adapter: ASUS PCE-N15

    Hello all! My wi-fi adapter for my desktop PC doesn't work. But let me start from the beginning. A few weeks back I bought one and got it in the mail. I had some problems with it, called Asus, they said it was defective. So I sent it back, just got a new one in, same problems as before.

    I plugged the bugger into the back of my computer and turned it on. The device recognizes networks, including my own, but stops at "limited connection." I noticed in the settings that it's failing to get an IPv4 Default Gateway, not sure if that helps. The reason why I'm here and not taking Asus's word for it on it being defective lies solely in my faith that Asus does not make products with the reliability of an Xbox 360 from 2006.

    Additionally, the utility software that came included with the thing doesn't even work. I install it and it crashes after 3 seconds of running. Probably not important. Anyways, here's my system specs. Help.

    Specs:
    MOBO: EVGA 122-CK-NF68-A1 Nvidia nforce 680i SLI
    PROCESSOR: Intel Core2 Quad CPU @2.4Ghz
    RAM: 4GB DDR3
    GRAPHIC CARD: ATI Radeon HD 5670
    OS: Windows 8 Pro
     
  2. reticentAJ

    reticentAJ

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    Hit the windows key and R. This will open up the run dialog box. Type cmd. Click enter. A black box will pop up. Type ipconfig/all. Copy and paste the results into here.

    You said it is failing to get ipv4 default gateway. This means that it is failing to get the ip address from the router (default gateway is your router.) If it cannot get an ip address from the router, then you will not be able to get onto the internet.
     
  3. csoro

    csoro Thread Starter

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    Here's what I get:

    Microsoft Windows [Version 6.2.9200]
    (c) 2012 Microsoft Corporation. All rights reserved.

    C:\Users\Andrew Doiron>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Desktop
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Local Area Connection* 11:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
    Physical Address. . . . . . . . . : 08-60-6E-CE-ED-39
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wi-Fi 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : ASUS PCE-N15 11n Wireless LAN PCI-E Card
    Physical Address. . . . . . . . . : 08-60-6E-CE-ED-39
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wi-Fi:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek RTL8187 Wireless 802.11b/g 54Mbps
    USB 2.0 Network Adapter
    Physical Address. . . . . . . . . : 00-E0-4C-06-3F-78
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::4cf8:c2b0:24c8:76c9%14(Preferred)
    IPv4 Address. . . . . . . . . . . : 10.0.0.4(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Thursday, February 14, 2013 3:51:43 PM
    Lease Expires . . . . . . . . . . : Friday, February 15, 2013 3:51:58 PM
    Default Gateway . . . . . . . . . : 10.0.0.1
    DHCP Server . . . . . . . . . . . : 10.0.0.1
    DHCPv6 IAID . . . . . . . . . . . : 385933388
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-76-96-72-00-04-4B-05-71-8B

    DNS Servers . . . . . . . . . . . : 10.0.0.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Ethernet 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : NVIDIA nForce Networking Controller #2
    Physical Address. . . . . . . . . : 00-04-4B-05-71-8A
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::a197:2f18:235f:d1e3%13(Deprecated)

    Autoconfiguration IPv4 Address. . : 169.254.209.227(Tentative)
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Default Gateway . . . . . . . . . :
    DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
    fec0:0:0:ffff::2%1
    fec0:0:0:ffff::3%1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Ethernet:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
    Physical Address. . . . . . . . . : 00-04-4B-05-71-8B
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::54c:10bd:2efb:4db9%12(Deprecated)
    Autoconfiguration IPv4 Address. . : 169.254.77.185(Tentative)
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Default Gateway . . . . . . . . . :
    DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
    fec0:0:0:ffff::2%1
    fec0:0:0:ffff::3%1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.{DE35C46F-8161-4109-9D89-23F7489E80E5}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{F2C91E7F-801E-4862-A7BE-13E90CBCA39A}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    I should note that I have a second USB wi-fi adapter connected and so I assume it's showing up on here. It's a Realtek adapter.
     
  4. reticentAJ

    reticentAJ

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    I'm guessing you are trying to use the USB wi-fi adapter to connect to the network?
     
  5. csoro

    csoro Thread Starter

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    No I've used the USB adapter for some time, a little bit over a year, and it's becoming unreliable. I'm only using it now to get the Asus one working.
     
  6. reticentAJ

    reticentAJ

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    Not sure what u mean by your using the usb adapter to get the asus adapter to work. The asus adapter is installed into a pci-e slot on the motherboard, so it doesn't need the usb adapter. Right now, the usb adapter is getting the settings not the asus. Take out the usb adapter and just try connecting with the asus adapter. After this if you still have no internet, do another ipconfig/all and paste the results.
     
  7. csoro

    csoro Thread Starter

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    What I meant was I was using the USB adapter so that I had access to the internet for information on how to get the Asus one working, haha. Anyways, here's the results after I did as you asked.

    Microsoft Windows [Version 6.2.9200]
    (c) 2012 Microsoft Corporation. All rights reserved.

    C:\Users\Andrew Doiron>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Desktop
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Local Area Connection* 11:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
    Physical Address. . . . . . . . . : 08-60-6E-CE-ED-39
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wi-Fi 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : ASUS PCE-N15 11n Wireless LAN PCI-E Card
    Physical Address. . . . . . . . . : 08-60-6E-CE-ED-39
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Ethernet 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : NVIDIA nForce Networking Controller #2
    Physical Address. . . . . . . . . : 00-04-4B-05-71-8A
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::a197:2f18:235f:d1e3%13(Deprecated)

    Autoconfiguration IPv4 Address. . : 169.254.209.227(Tentative)
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Default Gateway . . . . . . . . . :
    DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
    fec0:0:0:ffff::2%1
    fec0:0:0:ffff::3%1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Ethernet:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
    Physical Address. . . . . . . . . : 00-04-4B-05-71-8B
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::54c:10bd:2efb:4db9%12(Deprecated)
    Autoconfiguration IPv4 Address. . : 169.254.77.185(Tentative)
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Default Gateway . . . . . . . . . :
    DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
    fec0:0:0:ffff::2%1
    fec0:0:0:ffff::3%1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\Andrew Doiron>
     
  8. reticentAJ

    reticentAJ

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    Oh ha. I thought you said it was unreliable? But you use it to get on the internet and it works?

    But your asus adapter isn't reaching the router. Go to device manager and let me know if you see any red x's, particularly on network adapters. Use this article to get to device manager.

    http://pcsupport.about.com/od/windows-8/a/device-manager-windows-8.htm
     
  9. csoro

    csoro Thread Starter

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    The USB Realtek Wi-fi Adapter I've been using is unreliable because its connection fluctuates. It's temperamental. Sometimes it feels like working really well, other times it won't even connect to the internet. Hence why I bought this Asus adapter. I wanted something newer and a bit more...I don't know, consistent? It seems like it'd be more reliable. Anyways.

    There are no red x's on anything, not even on network adapters.
     
  10. reticentAJ

    reticentAJ

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    Your wireless should be enabled on your computer, since you are able to get on the internet when you use the usb adapter. Just make sure for some reason it isn't turning off when you remove the usb adapter.

    If that doesn't work, remove the wireless profile when only the asus adapter is in. You do this by going to network and sharing center, manager wireless adapters. There you remove the wireless network you are trying to connect to and then reconnect it.

    Do you have a ethernet cable to verify the asus adapter works? Take the cord, plug one end into your asus adapter and then other end into the router, but not the WAN port. If you are still unable to get internet when plugging in directly, the card my be defective, even though a brand new card shouldn't.
     
  11. csoro

    csoro Thread Starter

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    Your first possible solution I'm not sure how to check. I assume you mean under the network connections section where it lists my wi-fi and ethernet adapters. It certainly doesn't become disabled when I plug in and remove the USB adapter.

    As for your second solution, I had trouble testing that out. I couldn't quite find what you meant. I got as far as "managing wireless adapters". When I click on that I'm brought to that network connections section I mentioned. After some searching I couldn't find where it would list all my internet connections. There was a "connect to" which brought up a side-menu (Windows 8 style) listing all the internet connections. However there was no way to delete the network or access the adapters wireless profile. There was only an option to "forget network" but that didn't prevent it from being detected. It simply forced me to reestablish connections with it by typing in the password and all that shenaniganry. Is that possibly what you meant?

    And for your third possible solution, the adapter itself does not have an ethernet port on it by which I could test the connection.

    What if I were to manually establish a connection by choosing the "set up a new connection or network" option in the Network and Sharing Center, would that make a difference?
     
  12. managed

    managed Trusted Advisor Spam Fighter

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    Is the Asus card listed under Network adapters in Device Manager ?
     
  13. csoro

    csoro Thread Starter

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    Yes it is.
     
  14. managed

    managed Trusted Advisor Spam Fighter

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    Ok assuming it's working properly try your idea of setting up a new connection.
     
  15. csoro

    csoro Thread Starter

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    I tried to create a new connection. I went through all the motions, named it, gave it a password, set up security, and it doesn't seem to show up. Two or three routers always show up under my networks, including mine, but this new one is nowhere to be found it seems.

    I've been looking into it and apparently Windows 8 manages wireless profiles automatically so there's no way to delete profiles or anything like that unfortunately. Is it really likely that Asus has sent me two defective wireless adapters in a row? I mean the company is pretty reliable with hardware, not to mention I scoped out this adapter before I bought it on Newegg. It's not some cheap knock-off is what I'm implying, and it almost seems like it's something with my PC, maybe Windows 8 specifically.
     
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