Solved: Wifi Adapter not listed in ipconfig /all

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Parvinder

Thread Starter
Joined
Jun 12, 2015
Messages
4
Hello there.

I installed Comodo Firewall last month but the installation stopped abruptly and the laptop rebooted. After I logged in again, both the ethernet and Wifi stopped working. By working around, I was able to remove the Comodo Secure DNS from the settings and also reinstalled both the drivers for ethernet and Wifi. Ethernet was functional again. But this didn't solve the problem with the wifi adapter.

Its not even listed when i type ipconfig /all in the cmd. But my driver is visible under device manager and there is no X or ! against its name.

I've tried every possible thing that is given on the internet but my problem persists.

When I use Ubuntu on the same machine, my wifi works. So I guess there's no issue with the hardware. I've got some important files and softwares on my laptop so formatting my machine is not an option right now.

Hoping someone out there can help me! :)


Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8.1 Pro with Media Center, 64 bit
Processor: Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz, Intel64 Family 6 Model 42 Stepping 7
Processor Count: 8
RAM: 6038 Mb
Graphics Card: NVIDIA GeForce GT 525M, 1024 Mb
Hard Drives: C: Total - 117768 MB, Free - 4959 MB; D: Total - 148439 MB, Free - 3333 MB; E: Total - 182743 MB, Free - 2053 MB;
Motherboard: Dell Inc., 0C47NF
Antivirus: Windows Defender, Disabledhttp://forums.techguy.org//www.pinterest.com/pin/create/extension/
 
Last edited:
Joined
Dec 5, 2013
Messages
1,768
Can you post the service tag for the Dell?

Also, open an elevated command prompt and run the following commands
dism /online /get-drivers (press enter)
netsh interface show interface (press enter)
Post the results from the command in your next reply. Thanks
To open an elevated command prompt, press the Windows flag key + X and select Command Prompt (Admin)
 

Parvinder

Thread Starter
Joined
Jun 12, 2015
Messages
4
Thanks for the quick response.
I would like to add another information about the problem.

My driver is visible under device manager and there is no X or ! against its name.

My Service tag is-CMQZTQ1
Here are the results
C:\WINDOWS\system32>dism /online /get-drivers

Deployment Image Servicing and Management tool
Version: 6.3.9600.17031

Image Version: 6.3.9600.17031

Obtaining list of 3rd party drivers from the driver store...

Driver packages listing:

Published Name : oem0.inf
Original File Name : prnms001.inf
Inbox : No
Class Name : Printer
Provider Name : Microsoft
Date : 21/06/2006
Version : 6.3.9600.16384

Published Name : oem1.inf
Original File Name : ssudbus.inf
Inbox : No
Class Name : USB
Provider Name : SAMSUNG Electronics Co., Ltd.
Date : 02/01/2014
Version : 2.11.7.0

Published Name : oem10.inf
Original File Name : prnms006.inf
Inbox : No
Class Name : Printer
Provider Name : Microsoft
Date : 28/05/2012
Version : 15.0.4128.4000

Published Name : oem11.inf
Original File Name : synpd.inf
Inbox : No
Class Name : Mouse
Provider Name : Synaptics
Date : 16/12/2010
Version : 15.2.6.0

Published Name : oem12.inf
Original File Name : hdxsg.inf
Inbox : No
Class Name : MEDIA
Provider Name : Realtek Semiconductor Corp.
Date : 19/06/2012
Version : 6.0.1.6662

Published Name : oem13.inf
Original File Name : iaahci.inf
Inbox : No
Class Name : hdc
Provider Name : Intel
Date : 12/01/2011
Version : 10.1.2.1004

Published Name : oem14.inf
Original File Name : cougsmb.inf
Inbox : No
Class Name : System
Provider Name : Intel
Date : 10/09/2010
Version : 9.2.0.1011

Published Name : oem15.inf
Original File Name : ibtfltcoexhs.inf
Inbox : No
Class Name : Bluetooth
Provider Name : Intel
Date : 11/12/2013
Version : 17.0.1401.418

Published Name : oem16.inf
Original File Name : btmaux.inf
Inbox : No
Class Name : BluetoothAuxiliary
Provider Name : Intel Corporation
Date : 07/11/2013
Version : 17.0.1312.404

Published Name : oem17.inf
Original File Name : netwlv64.inf
Inbox : No
Class Name : net
Provider Name : Intel
Date : 07/10/2010
Version : 13.4.0.139

Published Name : oem18.inf
Original File Name : nvdmi.inf
Inbox : No
Class Name : Display
Provider Name : NVIDIA
Date : 08/04/2015
Version : 9.18.13.5012

Published Name : oem19.inf
Original File Name : netwsw00.inf
Inbox : No
Class Name : net
Provider Name : Intel
Date : 03/06/2012
Version : 15.2.0.19

Published Name : oem2.inf
Original File Name : nvdmi.inf
Inbox : No
Class Name : Display
Provider Name : NVIDIA
Date : 19/05/2014
Version : 9.18.13.3788

Published Name : oem20.inf
Original File Name : amppal.inf
Inbox : No
Class Name : AMPPAL
Provider Name : Intel
Date : 13/03/2012
Version : 15.2.0.2

Published Name : oem21.inf
Original File Name : amppal_p.inf
Inbox : No
Class Name : NetTrans
Provider Name : Intel Corporation
Date : 13/03/2012
Version : 15.2.0.2

Published Name : oem22.inf
Original File Name : nvhda.inf
Inbox : No
Class Name : MEDIA
Provider Name : NVIDIA Corporation
Date : 09/10/2014
Version : 1.3.33.0

Published Name : oem23.inf
Original File Name : amppal.inf
Inbox : No
Class Name : AMPPAL
Provider Name : Intel
Date : 09/09/2012
Version : 15.5.5.1

Published Name : oem24.inf
Original File Name : amppal_p.inf
Inbox : No
Class Name : NetTrans
Provider Name : Intel Corporation
Date : 09/09/2012
Version : 15.5.5.1

Published Name : oem25.inf
Original File Name : rt64win7.inf
Inbox : No
Class Name : Net
Provider Name : Realtek
Date : 23/08/2011
Version : 7.48.823.2011

Published Name : oem26.inf
Original File Name : rt64win7.inf
Inbox : No
Class Name : Net
Provider Name : Realtek
Date : 16/02/2011
Version : 7.41.216.2011

Published Name : oem27.inf
Original File Name : st_accel.inf
Inbox : No
Class Name : System
Provider Name : STMicroelectronics
Date : 13/07/2012
Version : 2.2.2.10

Published Name : oem28.inf
Original File Name : ibtfltcoexhs_wp8_rk.inf
Inbox : No
Class Name : Bluetooth
Provider Name : Intel Corporation
Date : 16/12/2013
Version : 17.0.1401.422

Published Name : oem29.inf
Original File Name : netwsw00.inf
Inbox : No
Class Name : net
Provider Name : Intel
Date : 26/01/2014
Version : 15.11.0.7

Published Name : oem3.inf
Original File Name : nvstusb.inf
Inbox : No
Class Name : USB
Provider Name : NVIDIA
Date : 23/10/2013
Version : 6.14.13.3165

Published Name : oem30.inf
Original File Name : netwsw00.inf
Inbox : No
Class Name : net
Provider Name : Intel
Date : 17/11/2014
Version : 15.11.0.8

Published Name : oem31.inf
Original File Name : netwns64.inf
Inbox : No
Class Name : net
Provider Name : Intel
Date : 22/01/2012
Version : 14.3.2.1

Published Name : oem32.inf
Original File Name : amppal.inf
Inbox : No
Class Name : AMPPAL
Provider Name : Intel
Date : 29/07/2013
Version : 16.5.0.0

Published Name : oem33.inf
Original File Name : amppal_p.inf
Inbox : No
Class Name : NetTrans
Provider Name : Intel Corporation
Date : 29/07/2013
Version : 16.5.0.0

Published Name : oem34.inf
Original File Name : nvdmi.inf
Inbox : No
Class Name : Display
Provider Name : NVIDIA
Date : 13/12/2014
Version : 9.18.13.4709

Published Name : oem35.inf
Original File Name : nvhda.inf
Inbox : No
Class Name : MEDIA
Provider Name : NVIDIA Corporation
Date : 28/11/2013
Version : 1.3.30.1

Published Name : oem36.inf
Original File Name : accelern.inf
Inbox : No
Class Name : System
Provider Name : ST Microelectronics
Date : 10/12/2010
Version : 1.0.0.15

Published Name : oem37.inf
Original File Name : prnms003.inf
Inbox : No
Class Name : Printer
Provider Name : Microsoft
Date : 21/06/2006
Version : 6.3.9600.17415

Published Name : oem38.inf
Original File Name : wdcsam.inf
Inbox : No
Class Name : WDC_SAM
Provider Name : Western Digital Technologies
Date : 19/01/2011
Version : 1.0.9.0

Published Name : oem39.inf
Original File Name : wdcsam.inf
Inbox : No
Class Name : WDC_SAM
Provider Name : Western Digital Technologies
Date : 28/04/2015
Version : 1.0.17.0

Published Name : oem4.inf
Original File Name : nvhda.inf
Inbox : No
Class Name : MEDIA
Provider Name : NVIDIA Corporation
Date : 23/10/2013
Version : 1.3.26.4

Published Name : oem40.inf
Original File Name : prnms003.inf
Inbox : No
Class Name : Printer
Provider Name : Microsoft
Date : 21/06/2006
Version : 6.3.9600.17415

Published Name : oem41.inf
Original File Name : nvvad.inf
Inbox : No
Class Name : MEDIA
Provider Name : NVIDIA
Date : 06/04/2015
Version : 1.2.28.0

Published Name : oem42.inf
Original File Name : nvdmi.inf
Inbox : No
Class Name : Display
Provider Name : NVIDIA
Date : 27/05/2015
Version : 9.18.13.5306

Published Name : oem44.inf
Original File Name : ssudmdm.inf
Inbox : No
Class Name : Modem
Provider Name : SAMSUNG Electronics Co., Ltd.
Date : 02/01/2014
Version : 2.11.7.0

Published Name : oem45.inf
Original File Name : ssudmtp.inf
Inbox : No
Class Name : WPD
Provider Name : SAMSUNG Electronics Co., Ltd.
Date : 16/02/2012
Version : 2.9.317.215

Published Name : oem46.inf
Original File Name : igdlh64.inf
Inbox : No
Class Name : Display
Provider Name : Intel Corporation
Date : 31/07/2012
Version : 9.17.10.2828

Published Name : oem47.inf
Original File Name : ibtfltcoexhs.inf
Inbox : No
Class Name : Bluetooth
Provider Name : Intel
Date : 04/09/2013
Version : 3.1.1309.385

Published Name : oem48.inf
Original File Name : nvdmi.inf
Inbox : No
Class Name : Display
Provider Name : NVIDIA
Date : 02/07/2014
Version : 9.18.13.4052

Published Name : oem49.inf
Original File Name : nvvad.inf
Inbox : No
Class Name : MEDIA
Provider Name : NVIDIA
Date : 24/11/2014
Version : 1.2.27.0

Published Name : oem5.inf
Original File Name : nvswcfilter.inf
Inbox : No
Class Name : Mouse
Provider Name : NVIDIA
Date : 25/08/2014
Version : 8.16.21500.1063

Published Name : oem50.inf
Original File Name : motoandroid2.inf
Inbox : No
Class Name : AndroidUsbDeviceClass
Provider Name : Motorola
Date : 07/07/2013
Version : 2.0.2.0

Published Name : oem52.inf
Original File Name : igdlh64.inf
Inbox : No
Class Name : Display
Provider Name : Intel Corporation
Date : 29/01/2014
Version : 9.17.10.3347

Published Name : oem53.inf
Original File Name : nvdmi.inf
Inbox : No
Class Name : Display
Provider Name : NVIDIA
Date : 09/01/2015
Version : 9.18.13.4725

Published Name : oem54.inf
Original File Name : oemvista.inf
Inbox : No
Class Name : Net
Provider Name : TAP-Windows Provider V9
Date : 08/04/2014
Version : 9.0.0.21

Published Name : oem55.inf
Original File Name : vsdatant.inf
Inbox : No
Class Name : NetService
Provider Name : Check Point Software Technologies Ltd.
Date : 02/05/2014
Version : 13.2.6.0

Published Name : oem56.inf
Original File Name : xhciport.inf
Inbox : No
Class Name : UoIP BUS Driver
Provider Name : Intel Corporation
Date : 26/09/2012
Version : 1.0.24.13195

Published Name : oem57.inf
Original File Name : heci.inf
Inbox : No
Class Name : System
Provider Name : Intel
Date : 22/09/2011
Version : 7.1.21.1134

Published Name : oem6.inf
Original File Name : intcdaud.inf
Inbox : No
Class Name : MEDIA
Provider Name : Intel(R) Corporation
Date : 19/06/2012
Version : 6.14.0.3097

Published Name : oem7.inf
Original File Name : qcm20q.inf
Inbox : No
Class Name : Image
Provider Name : Quanta Computer Inc.
Date : 14/05/2010
Version : 1.0.1404.1005

Published Name : oem8.inf
Original File Name : wdcsam.inf
Inbox : No
Class Name : WDC_SAM
Provider Name : Western Digital Technologies
Date : 02/02/2015
Version : 1.0.11.0

Published Name : oem9.inf
Original File Name : prnsendtoonenote15_win7.inf
Inbox : No
Class Name : Printer
Provider Name : Microsoft
Date : 28/05/2012
Version : 15.0.4128.4000

The operation completed successfully.

C:\WINDOWS\system32>netsh interface show interface

Admin State State Type Interface Name
-------------------------------------------------------------------------
Enabled Connected Dedicated WiFi Intel
Enabled Connected Dedicated Ethernet
 
Joined
Dec 5, 2013
Messages
1,768
Did you ever have any other Anti-Virus/Security suites installed? ZoneAlarm?
 

Parvinder

Thread Starter
Joined
Jun 12, 2015
Messages
4
Did you ever have any other Anti-Virus/Security suites installed? ZoneAlarm?
No. I haven't installed any other software suites apart from Comodo Firewall. Also I uninstalled the previous version using Revo Uninstaller.
 
Joined
Dec 5, 2013
Messages
1,768
Published Name : oem55.inf
Original File Name : vsdatant.inf
Inbox : No
Class Name : NetService
Provider Name : Check Point Software Technologies Ltd.
Date : 02/05/2014
Version : 13.2.6.]
The above belongs to ZoneAlarm firewall.
Go to the link below and download/run the ZoneAlarm uninstall tool.
http://www.majorgeeks.com/files/details/zone_alarm_uninstall.html

Next open an elevated command prompt and run the following commands,
netsh winsock reset (press enter)
netsh int ipv4 reset (press enter)
netsh int ipv6 reset (press enter)

Restart the computer and check the wifi.

**Edit** The attach picture below shows the download links. Majorgeeks can be kind of confusing.
 

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