- Joined
- Jan 16, 2003
- Messages
- 801
I bought Office 365 when I bought an HP All-In-One with Windows 8.1 last December. It worked fine until this week when I find if I try to open Excel or Word I get a message...
<Something went wrong
We couldn't start your program.
You can go online to find more help.> ('Go online' is a link)
First I tried to repair via "Programs and Features" Both the "Quick" and "Online" options took me back to the above message.
Next I clicked the link in the "Something went wrong" message.I followed the prompts, "Go to your account page" (a link), then "Install", then "Save file" This sent a file to my Downloads, Clicked the download and after a while I got a new message...
<Couldn't start Office installation. Go online for additional help>
This puts me back into the loop described above.
Any suggestions please? After the above I decided to restore to an earlier date to see if that would do it. Can't Win 8 do a traditional install? I could only find how to "Refresh" the computer and this involved completely reinstalling Windows and says I'd need the disk or memory stick. As I bought it from a store with Win 8 already installed I wasn't given a disk or memory stick, so that's out. Anyhow, I don't need to reinstall Windows; it is fine, I just wanted to restore to an earlier date for which no internet connecting or disks should be required.
Maybe the easiest solution is to uninstall Office completely and download Open Office?
Bill in Oz
<Something went wrong
We couldn't start your program.
You can go online to find more help.> ('Go online' is a link)
First I tried to repair via "Programs and Features" Both the "Quick" and "Online" options took me back to the above message.
Next I clicked the link in the "Something went wrong" message.I followed the prompts, "Go to your account page" (a link), then "Install", then "Save file" This sent a file to my Downloads, Clicked the download and after a while I got a new message...
<Couldn't start Office installation. Go online for additional help>
This puts me back into the loop described above.
Any suggestions please? After the above I decided to restore to an earlier date to see if that would do it. Can't Win 8 do a traditional install? I could only find how to "Refresh" the computer and this involved completely reinstalling Windows and says I'd need the disk or memory stick. As I bought it from a store with Win 8 already installed I wasn't given a disk or memory stick, so that's out. Anyhow, I don't need to reinstall Windows; it is fine, I just wanted to restore to an earlier date for which no internet connecting or disks should be required.
Maybe the easiest solution is to uninstall Office completely and download Open Office?
Bill in Oz