1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Solved: Windows 7 and non shared printer.

Discussion in 'Networking' started by jo50, Aug 31, 2010.

Thread Status:
Not open for further replies.
Advertisement
  1. jo50

    jo50 Thread Starter

    Joined:
    Aug 7, 2007
    Messages:
    62
    I am running Windows 7 on two systems, a desktop and a laptop. I am trying to share a printer on the desktop.

    I had the sharing accomplished by assigning each computer to the same workgroup.

    I then took my laptop to my son's house where they have a wireless network. Next I returned to my house and when I tried to print it refused stating that the printer was offline. I did not mess with any printer settings while at my son's house just used the wireless connection to connect to the internet.

    I am using ZoneAlarm Firewall Pro and ZoneAlarm Antivirus.

    I hope that someone can help me.



    Troubleshooting:

    1. I tried pinging the desktop from the laptop and the laptop from the desktop from the cmd interface. This worked fine.

    1.a. The shared files showup as expected.

    2. I stopped ZoneAlarm from running and then stopped Windows Firewall from running. Then I tried to print from the laptop again. Still the printer was reported offline.

    3. Then I changed the workgroup names on each computer and restarted. Still the printer was reported offline.

    4. The ipconfig /all for the desktop is:


    Windows IP Configuration

    Host Name . . . . . . . . . . . . : GatewayDesktop
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : Belkin

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : Belkin
    Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connection
    Physical Address. . . . . . . . . : 00-0C-F1-CF-B4-68
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IPv4 Address. . . . . . . . . . . : 192.168.2.2(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Monday, August 30, 2010 8:44:27 PM
    Lease Expires . . . . . . . . . . : Friday, October 07, 2146 7:26:55 AM
    Default Gateway . . . . . . . . . : 192.168.2.1
    DHCP Server . . . . . . . . . . . : 192.168.2.1
    DNS Servers . . . . . . . . . . . : 192.168.2.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    C:\Users\Owner>

    4.a. The netbios for the desktop is:


    Local Area Connection:
    Node IpAddress: [192.168.2.2] Scope Id: []

    NetBIOS Local Name Table

    Name Type Status
    ---------------------------------------------
    GATEWAYDESKTOP <00> UNIQUE Registered
    MSHOME1 <00> GROUP Registered
    GATEWAYDESKTOP <20> UNIQUE Registered
    MSHOME1 <1E> GROUP Registered

    C:\Users\Owner>

    5. The ipconfig /all data for the laptop:


    Windows IP Configuration

    Host Name . . . . . . . . . . . . : LaptopComputer
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : Belkin

    Wireless LAN adapter Wireless Network Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
    Physical Address. . . . . . . . . : 00-26-4D-E3-10-E0
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : Belkin
    Description . . . . . . . . . . . : Realtek RTL8191SE Wireless LAN 802.11n PC
    I-E NIC
    Physical Address. . . . . . . . . : 00-26-4D-E3-10-E0
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::4562:2b92:616a:d051%14(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.2.3(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Monday, August 30, 2010 8:41:47 PM
    Lease Expires . . . . . . . . . . : Friday, October 07, 2146 7:38:30 AM
    Default Gateway . . . . . . . . . : 192.168.2.1
    DHCP Server . . . . . . . . . . . : 192.168.2.1
    DHCPv6 IAID . . . . . . . . . . . : 369108557
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-B6-32-B2-88-AE-1D-4B-5C-DF

    DNS Servers . . . . . . . . . . . : 192.168.2.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : Belkin
    Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
    Physical Address. . . . . . . . . : 88-AE-1D-4B-5C-DF
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 12:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.Belkin:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : Belkin
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:28d2:2658:9d5a:9029(Pref
    erred)
    Link-local IPv6 Address . . . . . : fe80::28d2:2658:9d5a:9029%13(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    C:\Users\Owner>

    5.a. The laptop netbios is:

    'nbstat' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Users\Owner>nbtstat -n

    Local Area Connection:
    Node IpAddress: [0.0.0.0] Scope Id: []

    No names in cache

    Wireless Network Connection:
    Node IpAddress: [192.168.2.3] Scope Id: []

    NetBIOS Local Name Table

    Name Type Status
    ---------------------------------------------
    LAPTOPCOMPUTER <00> UNIQUE Registered
    MSHOME1 <00> GROUP Registered
    LAPTOPCOMPUTER <20> UNIQUE Registered
    MSHOME1 <1E> GROUP Registered
    MSHOME1 <1D> UNIQUE Registered
    ..__MSBROWSE__.<01> GROUP Registered

    Wireless Network Connection 2:
    Node IpAddress: [0.0.0.0] Scope Id: []

    No names in cache

    C:\Users\Owner>

    Is this a normal netbios table?

    Background:

    1. The desktop computer has a ethernet wireless controller on the motherboard and is incapable of running IPv6 (it is an old computer) and thus there is no homegroup capability.

    2. I am using the latest version of ZoneAlarm:

    ZoneAlarm Anti-virus version:9.3.014.000
    TrueVector version:9.3.014.000
    Driver version:9.1.522.000
    Anti-virus engine version:8.0.2.48
    Anti-virus signature DAT file version:1025416512
    ZoneAlarm Browser Security 1.5.152.10
    ZoneAlarm ForceField Spyware Scanner 1.5.53.191
    ZoneAlarm ForceField Anti-Phishing Database 1.2.104.0
    ZoneAlarm ForceField Spyware Sites Database 04.125

    Here is my system information on desktop:

    Tech Support Guy System Info Utility version 1.0.0.1
    OS Version: Microsoft Windows 7 Home Premium , 32 bit
    Processor: Intel(R) Pentium(R) 4 CPU 3.00GHz, x86 Family 15 Model 3 Stepping 3
    Processor Count: 2
    RAM: 1534 Mb
    Graphics Card: Standard VGA Graphics Adapter, 1 Mb
    Hard Drives: C: Total - 104473 MB, Free - 64325 MB; D: Total - 51856 MB, Free - 15142 MB; G: Total - 305242 MB, Free - 216275 MB; H: Total - 476937 MB, Free - 257841 MB;
    Motherboard: Intel Corporation , D865GLC , AAC27501-408 , BTLC40811880
    Antivirus: ZoneAlarm Antivirus, Updated and Enabled

    On Laptop I am running Windows 7 Home Premium, 64 bit and Ram is 4 GB.
     
  2. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    Turn off any firewalls for debugging. If the firewall is the problem, you'll have to configure it to allow access to "trusted zone" addresses. Note that some firewalls must be completely uninstalled to stop them from affecting your networking.

    Hold the Windows key and press R, then type CMD to open a command prompt.

    In the command prompt window that opens, type type the following commands:

    PING each remote computer by IP address, and if successful, PING by name. Open a command prompt as described above and type.

    PING <ip address>
    or
    PING <computer name>

    Where:
    <ip address> - is the x.x.x.x IP address
    <computer name> - is the computer name

    A failure to PING is almost always a firewall configuration issue. Any failure to PING needs to be corrected before you go any farther.

    Note: You can obtain the IP address and computer name of a computer by opening a command prompt (DOS window) and typing IPCONFIG /ALL. This should work for any Windows version. The IPCONFIG /ALL display will provide a wealth of useful information for debugging your network connection.

    Check your Services are Started on all PCs:
    • COM+ Event System (for WZC issues)
    • Computer Browser
    • DHCP Client
    • DNS Client
    • Network Connections
    • Network Location Awareness
    • Remote Procedure Call (RPC)
    • Server
    • TCP/IP Netbios helper
    • Wireless Zero Configuration (XP wireless configurations)
    • WLAN AutoConfig (Vista wireless configurations)
    • Workstation

    Note: You can check the services in Control Panel, Administrative Tools, Services.

    All of these services should be started, and their startup type should be automatic.

    If a service is not running, open it's properties and check the dependencies. Check each of the dependencies and see which one is preventing the service from running. Checking the event log is also a good idea here, there may be clues to what is failing.


    All computers should be in the same workgroup for computer browsing to function properly. File & Print Sharing has to be enabled on any computer you wish to share files or printers from. You also need to actually share the resource in question from My Computer, right click on the drive/printer/folder, and select sharing.

    If you encounter difficulties accessing computers that are visible in Network Places (Network and Sharing Center in Vista), make sure the computer being accessed has an account with the same name/password as the system connecting to it uses to login. NOTE: Vista's default is to require a password on the account to enable file/print sharing.

    While the default NetBIOS setting is correct for normal network configurations, it's possible for it to be altered, and it costs nothing to make sure it's correct. NETBIOS over TCP/IP must be enabled for normal network browsing. You can open a command prompt as described above and type the following command: nbtstat -n. This will display the status of NetBIOS or indicate it's not configured.
     
  3. jo50

    jo50 Thread Starter

    Joined:
    Aug 7, 2007
    Messages:
    62
    Thanks for your response John. I did all of the things you requested and still the problem persisted.

    Then after more closely examining the devices (Win 7: Start>>Devices and Printers) on the laptop I discovered that the printer was named:

    Printer X on Gateway-Desktop.

    This was incorrect since it should have been:

    Printer X on GatewayDesktop.

    Once I deleted Printer X on Gateway-Desktop and added a network printer I got one that was correctly named and I could print over the network.

    I look forward to being on here and helping others.
     
  4. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    Yep, the wrong network name will cause a problem! :D
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/946858

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice