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Solved: Windows 7/IE 11 install problems

Discussion in 'Windows 7' started by jetsguy, Nov 21, 2013.

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  1. jetsguy

    jetsguy Thread Starter

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    Greetings,
    I, like many others have installed IE 11 on windows 7.Followed all instructions etc.(turned off antivirus,checked compatibility,and so on)After configuration and reboot IE is not responding, I mean there is nothing there except a blank white page.So I uninstalled and re installed (and contacted MS) and still nothing.Any suggestions would be appreciated. Thanks:confused:
     
  2. captainron276

    captainron276 Ron

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    To help us help you,please use the TSG System Info tool to let Tech's know the specs of your computer: http://static.techguy.org/download/SysInfo.exe Copy and paste the results here in your thread. You can use the TSG Info to fill in your computer information in your user profile as well.

    Also, if its a brand name system like an Acer,Dell or HP, please post the exact model of the system.
     
  3. jetsguy

    jetsguy Thread Starter

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    Greetings,
    As requested,if more info is needed let me know. ThanksTech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: Pentium(R) Dual-Core CPU E5800 @ 3.20GHz, Intel64 Family 6 Model 23 Stepping 10
    Processor Count: 2
    RAM: 3036 Mb
    Graphics Card: Intel(R) G45/G43 Express Chipset, 1294 Mb
    Hard Drives: C: Total - 466780 MB, Free - 408571 MB;
    Motherboard: Dell Inc., 018D1Y
    Antivirus: PC Cleaners, Updated: Yes, On-Demand Scanner: Disabled
     
  4. captainron276

    captainron276 Ron

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    If you have used the Optimizer/Cleaner function of PC Cleaners, this could have caused the issues your now having. Take a look at this from one of our trusted Advisers/Tech's.

     
  5. jetsguy

    jetsguy Thread Starter

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    Greetings,
    The only pc cleaner I have is cc cleaner,I only use it if needed(that is if it is recommended)
    As for optimizers,I don't believe they work and my pc runs fine.As I stated everything was fine till the latest install of IE 11.I've asked others and no one can figure why I'm having a problem.
     
  6. captainron276

    captainron276 Ron

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    Have you tried going back to IE 10? I had problems with 11 in that it would not load the complete Yahoo.com home page. Other than that it seemed to work fine; but knowing that it was not working 100% I decided to go back to IE 10 and all is fine. I will give 11 another month or so and try it again.
     
  7. jetsguy

    jetsguy Thread Starter

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    Greetings,
    This is the error code I'm getting 9C59(failed install of IE 11)
     
  8. lionelbeck

    lionelbeck

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    I also get the 9C59 error on trying to install IE11. I got the same problem with IE10. I have never successfully installed either version of Internet Explorer, and I'm heartily sick of Microsoft's lack of understanding of the phrase "user friendly".

    I don't understand how someone like MS can decide to design a product that they actually know is going to give some people problems, and produce reams of technical instructions on their Help Pages on how to deal with the problems (of which there are potentially many). Why should I, as an ordinary user, be expected to become some kind of amateur computer geek in order to install a browser. If you want Chrome, download & install with no fuss. If you want Firefox, download & install with no fuss.

    We are even forced to do "geeky" things on our PCs in order to prevent Windows from trying to download IE11 automatically (causing installation failure on a daily basis).

    OK, I'm using Chrome right now, but it's the principle of people being able to use IE10 or 11 if they wanted to that's sticking in my throat. It seems I'm stuck with IE9 forever. Microsoft need a resounding kick up the backside over this.
     
  9. jetsguy

    jetsguy Thread Starter

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    Greetings,
    In response to all, over this weekend (with the help of a MS thread),I finally got it to work. What I was advised to do in this order was to uncheck all updates for IE 9 and or 10,(restart pc) download IE 11 for your system 32bit or 64bit in your language (English in my case),close the programs it says to close (anti virus etc.) (again reboot)It installed on my system but I still had a problem the page was blank.I had one more thing (lol)to do download IE 8-rereg.32on64(as administrator).Now everything is working.(for how long who knows)To a point I agree with you lionelbeck as I also use a different browser Firefox and or Ubuntu.Thanks for the reply
     
  10. Mark1956

    Mark1956 Malware Specialist

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    You will find quite lot of threads on this site and most probably many others, that show problems with IE11. I also had an issue with it not installing, it all went through as if it had installed, but when opening up IE it still showed IE10. I tried all kinds of fixes, but finally resolved it by going back to IE9 and then checking for any Windows Updates, it installed several including a cumulative update for IE9. I was then able to update to IE10 and IE11 without any further problems. I have no idea why those previous updates had not installed at an earlier time as I never disable Windows Update and it is set on automatic.

    There certainly does seem to be some teething problems with IE11, but suspect it is only the minority that have a problem with it and millions of other Windows users are able to install it without any issues. I suspect Microsoft will be releasing an updated version to combat the problems that so many people are having.

    As mentioned earlier, never use a registry cleaner to try and fix any problems with Windows, they are a waste of time and money, even the registry cleaner in CCLeaner should not be used unless you have the knowledge to fully understand what it tells you should be removed, the registry does not need to be cleaned.
     
  11. lionelbeck

    lionelbeck

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    Thanks Jetsguy. You've illustrated why I can't be bothered any more. I mean, why should anyone have to negotiate their way through all this technical tweaking crap just to be able to download and install a browser?!
     
  12. flavallee

    flavallee Frank Trusted Advisor

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    I've upgraded to IE10 and IE11 on several Windows 7 computers without an issue.

    I install it by itself and not at the same time with any other Windows updates.

    ------------------------------------------------------------
     
  13. lionelbeck

    lionelbeck

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    Clearly, flavallee you are blessed with good fortune.
     
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