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Solved: Windows 7 Random BSOD on Windows Update

Discussion in 'Windows 7' started by JoeyG, Aug 16, 2012.

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  1. JoeyG

    JoeyG Thread Starter

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    Hello working on A Dell Inspiron 570 Desktop and All was well until I try to install windows updates.. It crashes with the Error *** STOP:0x0000003B (0x00000000c0000005, 0xFFFFF80002BA8614, 0xFFFFF88004E2BFA0, 0X0000000000000000) any thoughts? THANKS in advance..
     
  2. ProMedic

    ProMedic

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    Hi, are all your drivers up-to-date (video, chipset, motherboard, etc...). Are you using any IEEE 1394 devices or has there been any changes to your hardware?
     
  3. JoeyG

    JoeyG Thread Starter

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    No, there was no hardware changes. This was a computer straight out of the box, I have no fire wire peripheals hooked up to it, and I also tried Diagnostics and all hardware passed.. BSOD would happen Random, but especially when Downloading Windows Updates.. I tried multiple clean reinstalls from recovery partition, and even went as far as replacing HDD and reinstalling with CD, still same dilemmas. I feel it may be a mobo issue, I am in the process of returning it now, Though I guess this is technically now "solved", I would like to hear your expert opinion on what else I could or should have done? This was a peculiar problem/mystery for me.. THANKS..
     
  4. hssonline

    hssonline

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    Reason could be any it is hard to say... if you can provide the minidump file then we can see what went wrong.
     
  5. JoeyG

    JoeyG Thread Starter

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    ah, how do I save the dump file?.. I am no expert on BSOD, I thought the code was that.. I apologize for my ignorance..
     
  6. j0hnx777

    j0hnx777

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    View Reliability Monitor. You can uninstall the updates in the control panel's Program and Features item.
     
  7. JoeyG

    JoeyG Thread Starter

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    I just got new same exact model, all is good now THANKS!!!
     
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