Solved: Windows 7 system freezing up!

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parman

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560
I have a 6 yr old Dell Studio 1749 laptop that has always been very fast when opening anything but for the last month it has either slowed down to a crawl or entire browser lock up. I have to go into Ctrl-Alt-del to close the program and most of the time the computer freezes up to I have to do a hard boot. Then after the hard boot I can open a browser and maybe one program or app and then its back freezing up again.
I tried checking Windows Update but got Code 80080005 error. Says it is a unknown error.
DId not have a system restore point set. Ran a scan with MalwareBytes but found nothing. Also ran Avast anti-virus but also nothing.

Processor: Intel Core i5 CPU 2.40gHz
Memory (Ram) 6.00 GB
System type: 64-bit Operating System
HDD: 500 GB

Hoping here, someone has an idea for this annoying problem. Could it be the power supply on this laptop? Just searching here.
 

flavallee

Frank
Trusted Advisor
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Messages
83,135
Do the following in the order that they're listed.

---------------------------------------------------------

Go here, then click the large blue "Download Now @ Bleeping Computer" button to download and save AdwCleaner.exe to your desktop.

Close all open windows first, then double-click AdwCleaner.exe to load its main window.

Click the "Scan" button, then allow the scanning process to finish.
(Note: Several seconds may pass before the scanning process starts, so be patient.)

Click the "Cleaning" button, then click "OK".

Allow the cleaning process to finish.

When it's finished, click "OK" in each window that appears.

The computer will restart.

When the log appears during restart, save it.

Return here to your thread, then copy-and-paste the ENTIRE log here.

---------------------------------------------------------

Go here, then click the large blue "Download Now @ Author's Site" button to download and save TFC.exe (Temp File Cleaner by OldTimer) to your desktop.

After it's downloaded and saved, close all open windows.

Double-click it to load its main window.

Click the "Start" button.

If there are a large number of temp files or if there are multiple user accounts, the temp file deletion process may appear to freeze and may take a few minutes, so don't interfere with or abort it.

After it's finished, restart the computer.

Note: Advise how many temp files in MB's were found and deleted.

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Download and save the TSG System Information Utility (SysInfo.exe) to the desktop.

After it's been downloaded and saved, double-click it to run it.

Information about your computer will appear.

Return here to your thread, then copy-and-paste the ENTIRE text here.

---------------------------------------------------------
 

parman

Thread Starter
Joined
Mar 8, 2007
Messages
560
I will if the laptop don't freeze up on me. This is a different laptop i am responding on now.
 

parman

Thread Starter
Joined
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Messages
560
Frank, I tried this in safe mode cause system won't respond in normal mode. I got AdwCleaner installed and saved to desktop but when I went to run scan, computer is locking up.
If I download it to a flash drive do you think I could run it like that? I've tried different browsers but they all stop responding rather quickly.
 

parman

Thread Starter
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Mar 8, 2007
Messages
560
I thought it locked up again but after last post, it did clean and now rebooting. Will follow rest of instructions.
 

parman

Thread Starter
Joined
Mar 8, 2007
Messages
560
# AdwCleaner v4.201 - Logfile created 10/04/2015 at 19:42:39
# Updated 08/04/2015 by Xplode
# Database : 2015-04-08.1 [Server]
# Operating system : Windows 7 Home Premium Service Pack 1 (x64)
# Username : keith - KEITH-PC
# Running from : C:\Users\keith.keith-PC\Downloads\adwcleaner_4.201.exe
# Option : Cleaning

***** [ Services ] *****


***** [ Files / Folders ] *****


***** [ Scheduled tasks ] *****

Task Deleted : UpdaterEX

***** [ Shortcuts ] *****


***** [ Registry ] *****


***** [ Web browsers ] *****

-\\ Internet Explorer v11.0.9600.17689


-\\ Mozilla Firefox v36.0 (x86 en-US)


-\\ Google Chrome v43.0.2357.10


*************************

AdwCleaner[R0].txt - [1740 bytes] - [10/04/2015 19:14:23]
AdwCleaner[R1].txt - [947 bytes] - [10/04/2015 19:41:33]
AdwCleaner[S0].txt - [1695 bytes] - [10/04/2015 19:27:26]
AdwCleaner[S1].txt - [875 bytes] - [10/04/2015 19:42:39]

########## EOF - C:\AdwCleaner\AdwCleaner[S1].txt - [933 bytes] ##########
 

parman

Thread Starter
Joined
Mar 8, 2007
Messages
560
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i5 CPU M 520 @ 2.40GHz, Intel64 Family 6 Model 37 Stepping 2
Processor Count: 4
RAM: 5812 Mb
Graphics Card: Intel(R) HD Graphics, -1317 Mb
Hard Drives: C: Total - 361899 MB, Free - 240900 MB;
Motherboard: Dell Inc., 029DYC
Antivirus: avast! Antivirus, Updated and Enabled
 

parman

Thread Starter
Joined
Mar 8, 2007
Messages
560
Google Chrome is still crashing and other browsers not responding. In Safe Mode, I can open browsers and work within but not in normal mode.
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,135
1,899 mb were found and deleted.
That was a lot of temp files, so you might want to run TFC.exe at least once a month.

Google Chrome is still crashing and other browsers not responding. In Safe Mode, I can open browsers and work within but not in normal mode.
I've never used the Google Chrome browser, but I've heard it can be system-hungry and slow things down.

If the computer is running a lot better in safe mode, there may be one or more apps running in the background in normal mode that are slowing things down.

------------------------------------------------------------

Click Start, then type MSCONFIG in the search or run box, then press the Enter key.

When the small "System Configuration" window appears, click the "Startup" tab.

Write down ONLY the names in the "Startup Item" column that have a checkmark next to them.

If the "Startup Item" column isn't wide enough to see the entire name of any of them, widen the column.

Submit those names here in a vertical list.

Make sure to spell them EXACTLY as you see them there.

------------------------------------------------------------

Click Start, then type SERVICES.MSC in the search or run box, then press the Enter key.

When the "Services" window appears, expand it so you can see the list more clearly.

Write down ONLY the names in the "Name" column that have their startup type set on Automatic / Automatic(Delayed Start).

If the "Name" column isn't wide enough to see the entire name of any of them, widen the column.

Submit those names here in a vertical list and in alphabetical order.

Make sure to spell them correctly.

------------------------------------------------------------
 

parman

Thread Starter
Joined
Mar 8, 2007
Messages
560
Msconfig startup items with checkmarks:

Synaptics
Avast Anti-Virus

Services msc. set to automatic startup type:
Andrea ST Filter Service
Apple Mobile Device Service
Audio Service
Avast Anti-Virus
Background Intelligent Transfer Service
Base Filtering Engine
Bingbar Service
Bonjour Service
Com+Event System
Creative Audio Service
Cryptographic Service
DCOM Server Pro
Desktop Window Manage Session Manager
DHCP Client
Diagnostic Policy Service
Distributed Link Tracking Client
DNS Client
Dock Logon Service
Function Discovery Resource Publication
Google Update Service (Gupdate)
Group Policy Client
IKE and AuthIP IPSEC-Keying Modules
Intel (R) Management Security Application User Notification Server
Intel (R) Management and Security Application local Management Service
Intel (R) PROSET/ Wireless Event Log
Intel (R) PROSET Wireless Registry Service IP Helper
Microsoft .Net Framework NGEN v 4.0 30319_X64
Multimedia Class Scheduler
Network Location Awareness
Network Store Interface Service
O2FLASH
Plug and Play
Power
Print Spooler
Program Compatibility Assistant Service
Remote Procedure Call (RPC)
RPC Endpoint Mapper
Security Accounts Manager
Security Center
Server
Shell Hardware Detection
Skype Updater
SoftThinks Agent Service
Software Protection
Superfetch
Support Soft Sprocket Service (Dell Support Center)
System Event Notification Server
Task Scheduler
TCP/IP NetBios Helper
Themes
User Profile Service
Windows Audio
Windows Audio Endpoint Builder
Windows Defender
Windows Driver Foundation-User-Mode driver Framework
Windows Event Log
Windows Firewall
Windows Font Cache Service
Windows Image Acquisition (WIA)
Windows Live ID Sign-in Assistant
Windows Management Instrumentation
Windows Media Player Network Sharing Service
Windows Update
WLAN AutoConfig
Workstation
 

flavallee

Frank
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May 12, 2002
Messages
83,135
Double-click these service entries, one at a time, to open their properties window.

Change "Startup Type" to Manual, then click Apply - OK.

Bingbar Service

Distributed Link Tracking Client

Google Update Service

IKE and AuthIP IPSEC Keying Modules

Microsoft .Net Framework NGEN v4.0.30319_X64

Program Compatibility Assistant Service

Skype Updater

SoftThinks Agent Service

SupportSoft Sprocket Service (Dell Support Center)

Windows Live ID Sign-in Assistant


Double-click this service entry to open its properties window.

Change "Startup Type" to Disabled, then click Apply - OK.

Windows Defender

--------------------------------------------------

After you're all done, restart the computer.

Run the computer for awhile and make sure everything is still working okay.

Advise if speed and performance has improved.

--------------------------------------------------
 

parman

Thread Starter
Joined
Mar 8, 2007
Messages
560
Frank, what browsers do you use for your personal use? I have Mozilla Firefox, Maxthon, and Google Chrome installed on this laptop. I use all three!
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,135
Frank, what browsers do you use for your personal use? I have Mozilla Firefox, Maxthon, and Google Chrome installed on this laptop. I use all three!
I'm pretty much an Internet Explorer user, but I occasionally use Mozilla Firefox.

I'm not familiar with Maxthon and I don't like Google Chrome.

Google Chrome can be system-hungry and can slow down some computers.

-----------------------------------------------------------
 

parman

Thread Starter
Joined
Mar 8, 2007
Messages
560
I can tell a big difference in speed of computer, opening apps.... etc.....
 
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