1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Solved: Windows 7 system freezing up!

Discussion in 'Windows 7' started by parman, Apr 10, 2015.

Thread Status:
Not open for further replies.
Advertisement
  1. parman

    parman Thread Starter

    Joined:
    Mar 8, 2007
    Messages:
    560
    I have a 6 yr old Dell Studio 1749 laptop that has always been very fast when opening anything but for the last month it has either slowed down to a crawl or entire browser lock up. I have to go into Ctrl-Alt-del to close the program and most of the time the computer freezes up to I have to do a hard boot. Then after the hard boot I can open a browser and maybe one program or app and then its back freezing up again.
    I tried checking Windows Update but got Code 80080005 error. Says it is a unknown error.
    DId not have a system restore point set. Ran a scan with MalwareBytes but found nothing. Also ran Avast anti-virus but also nothing.

    Processor: Intel Core i5 CPU 2.40gHz
    Memory (Ram) 6.00 GB
    System type: 64-bit Operating System
    HDD: 500 GB

    Hoping here, someone has an idea for this annoying problem. Could it be the power supply on this laptop? Just searching here.
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,730
    First Name:
    Frank
    Do the following in the order that they're listed.

    ---------------------------------------------------------

    Go here, then click the large blue "Download Now @ Bleeping Computer" button to download and save AdwCleaner.exe to your desktop.

    Close all open windows first, then double-click AdwCleaner.exe to load its main window.

    Click the "Scan" button, then allow the scanning process to finish.
    (Note: Several seconds may pass before the scanning process starts, so be patient.)

    Click the "Cleaning" button, then click "OK".

    Allow the cleaning process to finish.

    When it's finished, click "OK" in each window that appears.

    The computer will restart.

    When the log appears during restart, save it.

    Return here to your thread, then copy-and-paste the ENTIRE log here.

    ---------------------------------------------------------

    Go here, then click the large blue "Download Now @ Author's Site" button to download and save TFC.exe (Temp File Cleaner by OldTimer) to your desktop.

    After it's downloaded and saved, close all open windows.

    Double-click it to load its main window.

    Click the "Start" button.

    If there are a large number of temp files or if there are multiple user accounts, the temp file deletion process may appear to freeze and may take a few minutes, so don't interfere with or abort it.

    After it's finished, restart the computer.

    Note: Advise how many temp files in MB's were found and deleted.

    ---------------------------------------------------------

    Download and save the TSG System Information Utility (SysInfo.exe) to the desktop.

    After it's been downloaded and saved, double-click it to run it.

    Information about your computer will appear.

    Return here to your thread, then copy-and-paste the ENTIRE text here.

    ---------------------------------------------------------
     
  3. parman

    parman Thread Starter

    Joined:
    Mar 8, 2007
    Messages:
    560
    I will if the laptop don't freeze up on me. This is a different laptop i am responding on now.
     
  4. parman

    parman Thread Starter

    Joined:
    Mar 8, 2007
    Messages:
    560
    Frank, I tried this in safe mode cause system won't respond in normal mode. I got AdwCleaner installed and saved to desktop but when I went to run scan, computer is locking up.
    If I download it to a flash drive do you think I could run it like that? I've tried different browsers but they all stop responding rather quickly.
     
  5. parman

    parman Thread Starter

    Joined:
    Mar 8, 2007
    Messages:
    560
    I thought it locked up again but after last post, it did clean and now rebooting. Will follow rest of instructions.
     
  6. parman

    parman Thread Starter

    Joined:
    Mar 8, 2007
    Messages:
    560
    # AdwCleaner v4.201 - Logfile created 10/04/2015 at 19:42:39
    # Updated 08/04/2015 by Xplode
    # Database : 2015-04-08.1 [Server]
    # Operating system : Windows 7 Home Premium Service Pack 1 (x64)
    # Username : keith - KEITH-PC
    # Running from : C:\Users\keith.keith-PC\Downloads\adwcleaner_4.201.exe
    # Option : Cleaning

    ***** [ Services ] *****


    ***** [ Files / Folders ] *****


    ***** [ Scheduled tasks ] *****

    Task Deleted : UpdaterEX

    ***** [ Shortcuts ] *****


    ***** [ Registry ] *****


    ***** [ Web browsers ] *****

    -\\ Internet Explorer v11.0.9600.17689


    -\\ Mozilla Firefox v36.0 (x86 en-US)


    -\\ Google Chrome v43.0.2357.10


    *************************

    AdwCleaner[R0].txt - [1740 bytes] - [10/04/2015 19:14:23]
    AdwCleaner[R1].txt - [947 bytes] - [10/04/2015 19:41:33]
    AdwCleaner[S0].txt - [1695 bytes] - [10/04/2015 19:27:26]
    AdwCleaner[S1].txt - [875 bytes] - [10/04/2015 19:42:39]

    ########## EOF - C:\AdwCleaner\AdwCleaner[S1].txt - [933 bytes] ##########
     
  7. parman

    parman Thread Starter

    Joined:
    Mar 8, 2007
    Messages:
    560
    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM) i5 CPU M 520 @ 2.40GHz, Intel64 Family 6 Model 37 Stepping 2
    Processor Count: 4
    RAM: 5812 Mb
    Graphics Card: Intel(R) HD Graphics, -1317 Mb
    Hard Drives: C: Total - 361899 MB, Free - 240900 MB;
    Motherboard: Dell Inc., 029DYC
    Antivirus: avast! Antivirus, Updated and Enabled
     
  8. parman

    parman Thread Starter

    Joined:
    Mar 8, 2007
    Messages:
    560
    1,899 mb were found and deleted.
     
  9. parman

    parman Thread Starter

    Joined:
    Mar 8, 2007
    Messages:
    560
    Google Chrome is still crashing and other browsers not responding. In Safe Mode, I can open browsers and work within but not in normal mode.
     
  10. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,730
    First Name:
    Frank
    That was a lot of temp files, so you might want to run TFC.exe at least once a month.

    I've never used the Google Chrome browser, but I've heard it can be system-hungry and slow things down.

    If the computer is running a lot better in safe mode, there may be one or more apps running in the background in normal mode that are slowing things down.

    ------------------------------------------------------------

    Click Start, then type MSCONFIG in the search or run box, then press the Enter key.

    When the small "System Configuration" window appears, click the "Startup" tab.

    Write down ONLY the names in the "Startup Item" column that have a checkmark next to them.

    If the "Startup Item" column isn't wide enough to see the entire name of any of them, widen the column.

    Submit those names here in a vertical list.

    Make sure to spell them EXACTLY as you see them there.

    ------------------------------------------------------------

    Click Start, then type SERVICES.MSC in the search or run box, then press the Enter key.

    When the "Services" window appears, expand it so you can see the list more clearly.

    Write down ONLY the names in the "Name" column that have their startup type set on Automatic / Automatic(Delayed Start).

    If the "Name" column isn't wide enough to see the entire name of any of them, widen the column.

    Submit those names here in a vertical list and in alphabetical order.

    Make sure to spell them correctly.

    ------------------------------------------------------------
     
  11. parman

    parman Thread Starter

    Joined:
    Mar 8, 2007
    Messages:
    560
    Msconfig startup items with checkmarks:

    Synaptics
    Avast Anti-Virus

    Services msc. set to automatic startup type:
    Andrea ST Filter Service
    Apple Mobile Device Service
    Audio Service
    Avast Anti-Virus
    Background Intelligent Transfer Service
    Base Filtering Engine
    Bingbar Service
    Bonjour Service
    Com+Event System
    Creative Audio Service
    Cryptographic Service
    DCOM Server Pro
    Desktop Window Manage Session Manager
    DHCP Client
    Diagnostic Policy Service
    Distributed Link Tracking Client
    DNS Client
    Dock Logon Service
    Function Discovery Resource Publication
    Google Update Service (Gupdate)
    Group Policy Client
    IKE and AuthIP IPSEC-Keying Modules
    Intel (R) Management Security Application User Notification Server
    Intel (R) Management and Security Application local Management Service
    Intel (R) PROSET/ Wireless Event Log
    Intel (R) PROSET Wireless Registry Service IP Helper
    Microsoft .Net Framework NGEN v 4.0 30319_X64
    Multimedia Class Scheduler
    Network Location Awareness
    Network Store Interface Service
    O2FLASH
    Plug and Play
    Power
    Print Spooler
    Program Compatibility Assistant Service
    Remote Procedure Call (RPC)
    RPC Endpoint Mapper
    Security Accounts Manager
    Security Center
    Server
    Shell Hardware Detection
    Skype Updater
    SoftThinks Agent Service
    Software Protection
    Superfetch
    Support Soft Sprocket Service (Dell Support Center)
    System Event Notification Server
    Task Scheduler
    TCP/IP NetBios Helper
    Themes
    User Profile Service
    Windows Audio
    Windows Audio Endpoint Builder
    Windows Defender
    Windows Driver Foundation-User-Mode driver Framework
    Windows Event Log
    Windows Firewall
    Windows Font Cache Service
    Windows Image Acquisition (WIA)
    Windows Live ID Sign-in Assistant
    Windows Management Instrumentation
    Windows Media Player Network Sharing Service
    Windows Update
    WLAN AutoConfig
    Workstation
     
  12. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,730
    First Name:
    Frank
    Double-click these service entries, one at a time, to open their properties window.

    Change "Startup Type" to Manual, then click Apply - OK.

    Bingbar Service

    Distributed Link Tracking Client

    Google Update Service

    IKE and AuthIP IPSEC Keying Modules

    Microsoft .Net Framework NGEN v4.0.30319_X64

    Program Compatibility Assistant Service

    Skype Updater

    SoftThinks Agent Service

    SupportSoft Sprocket Service (Dell Support Center)

    Windows Live ID Sign-in Assistant


    Double-click this service entry to open its properties window.

    Change "Startup Type" to Disabled, then click Apply - OK.

    Windows Defender

    --------------------------------------------------

    After you're all done, restart the computer.

    Run the computer for awhile and make sure everything is still working okay.

    Advise if speed and performance has improved.

    --------------------------------------------------
     
  13. parman

    parman Thread Starter

    Joined:
    Mar 8, 2007
    Messages:
    560
    Frank, what browsers do you use for your personal use? I have Mozilla Firefox, Maxthon, and Google Chrome installed on this laptop. I use all three!
     
  14. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,730
    First Name:
    Frank
    I'm pretty much an Internet Explorer user, but I occasionally use Mozilla Firefox.

    I'm not familiar with Maxthon and I don't like Google Chrome.

    Google Chrome can be system-hungry and can slow down some computers.

    -----------------------------------------------------------
     
  15. parman

    parman Thread Starter

    Joined:
    Mar 8, 2007
    Messages:
    560
    I can tell a big difference in speed of computer, opening apps.... etc.....
     
  16. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1146376

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice