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Solved: Windows 8.1 refusing to install.

Discussion in 'Windows 8' started by thesnapman44, Feb 8, 2015.

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  1. thesnapman44

    thesnapman44 Thread Starter

    Joined:
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    Hello,

    I am trying to install Windows 8.1 onto my computer.
    Reminders keep asking me if i want to install 8.1 , so i thought i would try it out.
    I have tried to install 8.1 three times, but everytime, it fails.
    It begins with the downloading, and with that, all is fine. Then it tells me it is installing 8.1 .
    It goes through the process of installing, no problem, but when it has to restart after installation, it informs me that, "Windows 8.1 has failed to install correctly, and will now restore the previous version of Windows".
    I then end up with what i originally had, Windows 8.

    I would like to install Windows 8.1, so can anyone tell me, why my computer is refusing this installation?

    Thank you.

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 8, 64 bit
    Processor: AMD E-300 APU with Radeon(tm) HD Graphics, AMD64 Family 20 Model 2 Stepping 0
    Processor Count: 2
    RAM: 3678 Mb
    Graphics Card: AMD Radeon HD 6300 series Graphics, 384 Mb
    Hard Drives: C: Total - 294105 MB, Free - 235590 MB;
    Motherboard: TOSHIBA, Portable PC
    Antivirus: Windows Defender, Disabled
     
  2. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Joined:
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    Hi
    We have worked together before - with some success


    Lets see if together we can sort this out


    Start with a system file check


    cmd prompt with admin rights


    type


    sfc /scannow


    I think you know - so apologies for posting how to open a cmd prompt with admin rights if that is too basic


    ON 8 FROM DESKTOP press windows key
    type
    cmd


    I know there is no where to type but as soon as you press the c
    it will appear in the search box
    when the words
    command prompt then appear
    right click and click run as admin


    when the cmd window then opens it will be headed
    Administrator Command Prompt


    If it is headed only
    Command Prompt then you have it wrong


    when it is correct
    type the cmd


    as I said
    sfc /scannow


    Please post what it reports
     
  3. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    Further to the above
    If that system file check reports all in order please proceed as below - if it does not we will pursue that when you reply


    THEN go here
    http://www.toshiba.eu/innovation/generic/windows8_1-upgrade-stepbystep/


    as you have a Toshiba - although the link is a generic guide it is still good advice


    See especially - updating from Toshiba and updating windows - the latter always being vital before attempting the 8.1 download from the Store


    In respect of windows updates from Microsoft - preparing to upgrade to 8.1
    Get the latest critical and important updates. There are some updates you might need before you can install Windows 8.1. In most cases, the latest updates will be installed automatically using Windows Update. But if you don’t have automatic updates turned on and you need to check for updates manually, or if you'd like to check to see when the latest updates were installed, you can do this from Windows Update
     
  4. flavallee

    flavallee Trusted Advisor

    Joined:
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    Messages:
    78,620
    First Name:
    Frank
    July 2014:

    February 2015:

    According to your thread history, you had Windows 8.1 64-bit in that same laptop about 7 months ago.

    --------------------------------------------------------
     
  5. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    My colleague Flavallee - is on the ball there - without a doubt.


    Additionally you posted on another topic
    which was here
    http://forums.techguy.org/windows-8/1142199-start-up-very-slow.html

    ONLY some 9 days ago- which also appears to be the same computer.
    Advice was offered but you never replied

    If that computer is still showing that behaviour - obviously something is not correct and attempts to upgrade to 8.1 are a lost cause until it is sorted.
     
  6. thesnapman44

    thesnapman44 Thread Starter

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    Sorry, i totally forgot about replying to the thread where my computer was starting up slow, " My computer takes 4 minutes and 35 seconds to load". I followed the advice given, and the computer now starts in under 2 minutes, after disabling some start-up items and services. Yes, the problem of slow start-up, in on the same computer as the one i want Windows 8.1 on. I will get around to marking the first problem i had as "solved", asap.
     
  7. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    Absolutely no need to apologise. Only pointed it out so that we could start from the beginning so to speak


    Which services have you disabled as doing so is UNLESS you have the knowledge a very unwise action


    Also as my colleague - Flavallee - spotted - did it have 8.1 at some stage


    Also I have here a homebuild triple boot 8.1, 7 and XP
    8.1 from post to desktop is less than 10 seconds
     
  8. thesnapman44

    thesnapman44 Thread Starter

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    Yes, it did have 8.1 before. My spouse wanted to see if it was okay, because she wanted to download it on hers, when i bought her a new laptop. However, soon after 8.1 was on, my computer receved a really nasty virus, and fortunately, i had my back-up disks which i made, so i had then re-install my old settings.
     
  9. thesnapman44

    thesnapman44 Thread Starter

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    Also, you and i did work together on a problem that this computer was having. I was extremely satisfied with your response, which resulted in my computer being fully functional.
     
  10. thesnapman44

    thesnapman44 Thread Starter

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    These are the scan results:

    "Windows Resource Protection found corrupt files, but was unable to fix some of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.Log.Note that logging is currently not supported in offline servicing scenarios.
    C:\Windows\system32>Can"
     
  11. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    go back to cmd prompt with admin rights and copy and paste this please



    Dism /Online /Cleanup-Image /RestoreHealth

    spacing is critical so it is easier to copy and paste, rather than try and type
    It uses the internet connection if necessary to download files from the Microsoft servers, so it will be quicker if you do NOT use the connection.
    It may appear to hang about 8, 20 and 80% - be patient.

    Please report results
     
  12. thesnapman44

    thesnapman44 Thread Starter

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    These are the results:

    "The restore operation completed succesfully. The component store corruption was repaired. The operation completed succesfully."
     
  13. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    1. That is what we wanted


    2. Run another system file check - hopefully it will now report - all correct no violations - or corrupt files


    3. If that is the case proceed please to windows updates - Control Panel Windows updates
    and as explained above ensure all critical and important updates installed including any you have previously hidden


    Open Windows Update and check for new updates. Make sure all available updates have been installed in your computer. Also check the hidden updates by clicking on "Restore hidden updates" link given in left sidebar. If you find any hidden update, install it immediately.
    It seems there are some important updates which are required by Windows 8.1 downloader and if it finds those updates missing in a computer, it shows the error message.
    If you want, you can leave optional updates such as Bing Desktop, Silverlight, etc unchecked but make sure to install all important and critical updates.

    4. Please do answer my question -
     
  14. thesnapman44

    thesnapman44 Thread Starter

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    Firstly, the scan reported that there were no integrity issues.

    These are Start-up items that i disabled:

    Adobe ARM
    Bloggie Watcher Utility
    Google update
    HotKeys CMDS
    Persistence
    ToshibaAppPlace

    Sceduled Tasks:
    AitAgent
    Avast Emergency Update
    Consolidator
    FamilySafetyMonitor
    Microsoft Compatibility Appraiser
    Norton Error Analyzer
    Norton Error Processor
    Policy Converter
    Remote Assistance Task
    Scheduled Defrag
    Service Station
    Synaptics Touchpad Enhancements
    Uninstall Device Task
    Uploader
    Verified Publisher Cert Store Check

    Plug-ins:
    Avast Shell Extension x64
     
  15. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    and which if any services please


    ALSO do NOT yet proceed with the attempt to install 8.1 as there is more work to do - with the info I have from your last post
     
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